When my laptop had a problem they immediately told me to send it back (unfortunately at my own cost) and I got it back within no time. I did have to change the fan later on but still, at the time it w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality products and a fair price - great customer service - we had a problem when the computer wouldnt turn on properly after a few months of non - use, so we called the team and actually SPOKE to so... See more
Company replied
Bought two Dell laptops during Covid for the girls who needed them for online classes. Staff are very helpful and polite. When received laptops there was no camera. Contacted the team they replaced th... See more
Company replied
Bought a super quick Dell laptop from these guys when I retired from the NHS. Really pleased with purchase, still going strong with no issues 12 months later. Excellent laptop, beautifully packed and... See more
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Company details
Written by the company
My Cheap Laptop is the Number One Premium Supplier for Refurbished Laptops & Tablets in the UK. We offer a wide range of refurbished laptops from all the Tier One Manufacturers such as Apple, Dell, HP & Lenovo. All our refurbished equipment is either end of lease or Government Stock. These cheap devices tend to be the most reliable models around, built to a high standard. Most of our refurbished laptops were top of the range & are only a few years old. The average RRP of the units we offer when new is between £800-£2400! My Cheap Laptop are also proud to be one of only 4 Microsoft Authorised Refurbisher's in the UK providing genuine licensed software with all items sold.
Contact info
Unit I, OYO Business Units, Fishers Grove, PO6 1RN, Portsmouth, United Kingdom
- 02392 374 087
- sales@mycheaplaptop.co.uk
- mycheaplaptop.co.uk
3.6
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
It was amazing. Easy to contact by phone, I was helped to choose the right model and within 2 days the laptop arrived. I couldn't afford a new one but the one I got is perfect and a year later it's still working brilliantly. This is a greener choice too. Remarkable service. Thanks so much.
10 February 2023
Unprompted review
Reply from My Cheap Laptop
Dear Happy Customer,
Thank you very kindly for your excellent review, it is great to know that you felt that our pre sales service was just as good as our service after sale.
We hope to hear from you in the future
Kind Regards
MyCheapLaptop
Delivery on time,worked exactly as I…
Delivery on time,worked exactly as I expected and the price was pretty good.
13 September 2023
Unprompted review
Reply from My Cheap Laptop
Dear Paul,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Great place to fing good refurbished…
Great place to fing good refurbished laptops.
14 December 2023
Unprompted review
Reply from My Cheap Laptop
Dear buyer,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Good product and excellent price
2 January 2024
Unprompted review
Reply from My Cheap Laptop
Dear buyer,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Wife's new friend
Laptop arrived promptly, very pleased with laptop, bought mainly for the wife to use, she loves it. Great value for money, would recommend to anyone.
15 November 2023
Unprompted review
Reply from My Cheap Laptop
Dear Stacey,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Great shopping experience
Laptop bought was exactly as advertised. Arrived on time and we’ve had no issues whatsoever.
1 October 2023
Unprompted review
Reply from My Cheap Laptop
Dear buyer,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Good customer service
I experienced an issue with the laptop I bought and the company did all it could to resolve the issue.
12 January 2024
Unprompted review
Reply from My Cheap Laptop
Dear Chris,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
check your battery ASAP
good computer in good condition, works well, good price for the spec however be sure to check your battery ASAP this was a bought in oct as a Christmas gift It was checked on arrival and was in working order but by the time we realised the battery didnt hold charge it was too late to get it changed in an email from the company "We are sorry to hear that you are having an issue with your battery, we do state on our site that the battery is only covered under the warranty for the first 7 days of receiving the item."
otherwise it was ok
25 December 2023
Unprompted review
Reply from My Cheap Laptop
Dear Lesley,
Thank you very kindly for your great review
We do state in our listings that batteries are consumable and not a warranty covered item I am afraid, we are sorry that you did not check this upon arrival and can only urge that you do check items when they arrive for any defects.
We hope that this does not put you off of buying from us in the future
Kind Regards
MyCheapLaptop
Described as 'good' but in 'excellent'…
Described as 'good' but in 'excellent' condition - I certainly can't see any flaws: very good value.
Excellent communication.
Only fly in the ointment was ParcelForce but this is beyond the control of the seller.
Happy customer who would have no qualms buying again.
W
19 January 2024
Unprompted review
Reply from My Cheap Laptop
Dear Buyer,
Thank you very kindly for your excellent review
Unfortunately we do have to entrust our courier to keep up the standards we set and from time to time this doesn't happen, however we do appreciate you have not considered this issue when reviewing our company as a whole.
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Reliable and good service
I've used these people twice now and the service has been exemplary and the machines exactly as described.
I have spent 40 years in the IT industry and know what a minefield buying a refurbished machine can be. My experience here has only been good....
3 January 2024
Unprompted review
Reply from My Cheap Laptop
Dear Julian,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Excellent refund service.
I bought an Hp laptop on 28/12/2023 and received it several days after. Having considered the specification, I realised I had made a mistake and the computer would not meet my needs. I requested a refund on the 04/01/2024 and have now received the full amount into my account on the 06/01/2024. Well done to all at the company.
6 January 2024
Unprompted review
Reply from My Cheap Laptop
Dear Martin,
Thank you very kindly for your excellent review
We are sorry that the item purchased didn't meet your requirements but are equally pleased that you found our service as a whole both efficient and 5 star as reviewed
We look forward to hearing from you in the future, if you need any advice, please do not hesitate to contact us before making a purchase
Kind Regards
MyCheapLaptop
Bought a couple of Microsoft surface…
Bought a couple of Microsoft surface pro laptops for Christmas presents having bought a tablet from them in the past that’s still going strong.
The two I just bought arrived late courtesy of parcel force going to wrong house luckily only left a card.
But worth the wait they are both in fantastic condition and work great. Thank you , highly recommend
17 November 2023
Unprompted review
Reply from My Cheap Laptop
Dear Buyer,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Great sevice
I ordered a lap top on Friday evening, I was a bit worried that there were no comms over the weekend but I learnt they didn't work weekends. By Tue I had received the laptop which worked great. The battery life wasn't geat so I emailed Tuesday and by Thursday they had sent a new battery , no extra charge. Fantastic , thank you.
12 November 2023
Unprompted review
Reply from My Cheap Laptop
Dear Mr Downie,
Thank you very kindly for your excellent review
Our offices are closed at the weekend as stated however we do try to answer any email queries a customer may have when possible during time of closure.
We are very pleased however that you were happy to leave a 5 star review for us even though you had an initial problem with your battery.
We do urge that customers check their devices upon arrival as batteries for example are not warranty covered items, however we do guarantee that they work on arrival and will offer a replacement if this is not the case as Mr Downie has experienced.
Mr Downie, we look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
I have enjoyed my last purchased Laptop…
I have enjoyed my last purchased Laptop I bought it from your site.
15 November 2022
Unprompted review
Reply from My Cheap Laptop
Dear Buyer,
Thank you very kindly for your great review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Great service
Laptop arrived promptly and in good order, however the battery life wasn't great. As soon as I let them know, a new, higher capacity battery was delivered at no extra charge. I would definitely recommend this company.
23 October 2023
Unprompted review
Reply from My Cheap Laptop
Dear Jeremy,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Second-hand isn't second rate.
I am delighted with my purchase. Couldn't be happier with the product and the service provided.
27 April 2023
Unprompted review
Reply from My Cheap Laptop
Dear Jo,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Writing this review on 5 year old 2nd…
Writing this review on 5 year old 2nd hand Dell Latitude....still going strong...NUFF SAID...thanks.
13 October 2023
Unprompted review
Reply from My Cheap Laptop
Dear Dave,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Incredible value for money
Excellent product. Was like new. Has been used heavily for a year and still performs like new. Very impressive
13 October 2023
Unprompted review
Reply from My Cheap Laptop
Dear Jim,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
I made a price enquiry on the Wednesday…
I made a price enquiry on the Wednesday night which they replied to early Thursday. I then ordered at 10am on Thursday. I heard nothing about the order the rest of Thursday or at all Friday.
I queried the status of the order early Saturday but heard nothing all day, so cancelled the order late Saturday (I found a faster seller).
Cancellation still pending.
I don't have criticism just I expected more prompt details about my order and faster shipping (they did say it was in stock so I expected same day shipping).
I guess I'm just used to Amazon. Still, they're fair modern standards.
Update: they're not actually open at weekends but they've refunded it anyway.
Makes the whole review somewhat moot now.
7 October 2023
Unprompted review
Reply from My Cheap Laptop
Dear Buyer,
Thank you for your honest review, however we would like to explain to yourself and potential future customers that as a business we do not work at the weekend.
We have an automated Order processing service, this will send a confirmation email once you place an order with a delivery estimate located on this email.
We do try to answer any email queries if and when we can at the weekend but we do also try to ensure that our office have time off without having to worry about work 7 days a week.
We do understand that large corporations like Amazon would offer instant responses to customers any time of the day, however as a Small Business we thrive on offering a personal bespoke service form a small team in which you can ensure to speak with the same person every time you make contact.
Overall we are sorry that you felt unsure about your transaction and we hope that you can find it in your heart to entrust us with placing an order in the future
Kind Regards
MyCheapLaptop
Microsoft Pro Surface Fix
I purchased a Microsoft Pro 5 Surface about a year and half ago and took out extended warranty. Unfortunately there was a small issue it with it recently and it was so easy to to arrange a fix. I sent the surface back and the team worked really hard to fix it. I received a delivery today and it was a brand new surface... no extra charge, no big deal on their end and that is what was amazing. They wanted to fix the problem and went through all options. I was kept in the loop at all times and I really cannot rate this company enough! I have already told a lot of my friends about them as the service I received I truly believe to be A*
14 September 2023
Unprompted review
Reply from My Cheap Laptop
Dear Robert,
Thank you for your excellent 5 star review. Of course we hope that our customers do not have to use their warranty but we are equally asked the question quite regularly that should a problem occur after initial 12 months warranty, would they be covered if extended warranty was purchased and it is really nice for us as a company to read a review from someone who opted for peace of mind and has had a positive experience with extended warranty.
We thank you again for your kind words and hope that your review allows others to confirm that the extended warranty we offer is usable for the entire period in which it is purchased for.
Kind Regards
My Cheap Laptop
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