My Cheap Laptop Reviews 

1,275
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the excellent service, finding the team responsive and helpful when issues arise. People are often pleased with their purchases, noting that laptops are well-packed and ready to use, with some devices still performing well after a year. However, some people were dissatisfied with product quality, reporting issues such as laptops not turning on, overheating, or having obvious cosmetic and functional flaws upon arrival. A significant number of consumers also experienced problems with customer contact, with emails bouncing back and phone numbers being unreachable, especially after a few months. There are also concerns about the refurbishment process, with some customers receiving devices that appear untested or with issues like disconnected internal components and poor keyboard repainting.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with their... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the amazing sales and... See more

Quality

People report ambiguous experiences with quality, with some customers praising the quality products and fair... See more

Customer communications

Reviewers mention negative feedback about contact, with many reporting that their emails, messages, and calls... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When my laptop had a problem they immediately told me to send it back (unfortunately at my own cost) and I got it back within no time. I did have to change the fan later on but still, at the time it w... See more

Company replied

Rated 5 out of 5 stars

Quality products and a fair price - great customer service - we had a problem when the computer wouldnt turn on properly after a few months of non - use, so we called the team and actually SPOKE to so... See more

Company replied

Rated 5 out of 5 stars

Bought two Dell laptops during Covid for the girls who needed them for online classes. Staff are very helpful and polite. When received laptops there was no camera. Contacted the team they replaced th... See more

Company replied

Rated 5 out of 5 stars

Bought a super quick Dell laptop from these guys when I retired from the NHS. Really pleased with purchase, still going strong with no issues 12 months later. Excellent laptop, beautifully packed and... See more

Company replied


Company details

  1. Computer Shop

Written by the company

My Cheap Laptop is the Number One Premium Supplier for Refurbished Laptops & Tablets in the UK. We offer a wide range of refurbished laptops from all the Tier One Manufacturers such as Apple, Dell, HP & Lenovo. All our refurbished equipment is either end of lease or Government Stock. These cheap devices tend to be the most reliable models around, built to a high standard. Most of our refurbished laptops were top of the range & are only a few years old. The average RRP of the units we offer when new is between £800-£2400! My Cheap Laptop are also proud to be one of only 4 Microsoft Authorised Refurbisher's in the UK providing genuine licensed software with all items sold.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,275)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Initial problem with purchase at…

Initial problem with purchase at checkout and with confirmation of order but this was very swiftly resolved by the customer service team and we are very happy with our purchase. Great laptop for our 10 year old's Christmas present to enable him to do school work and learn more IT skills with it.

14 October 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

Great value and good service

Great value laptop, and somebody on the end of the phone to answer questions if you have them.

9 November 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

Very pleased with laptop looks like new…

Very pleased with laptop looks like new we have no qualms about purchasing again from you.
Regards, Bill

4 November 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

Brilliant

Ordered a refurbished Lenovo laptop and paid £10 for the Windows 11 upgrade. The laptop arrived quickly, very well packaged to protect it in transit and it feels like new! Very pleased with the whole experience, and it's also good for the environment! Would definitely use My Cheap Laptop in future and would recommend to friends.

23 October 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

I'm so happy with my new laptop

I'm so happy with my new laptop . All services is 5 starts

13 October 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

The price was fantastic

The fantastic price was the obvious, initial draw, but then choice, information, tips & the customer service made my decision fixed.

Delivery, inc. updates, was excellent.

Highly recommend.

9 August 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 4 out of 5 stars

Generally very happy

Generally very happy. Only reasons not to give five stars was that when it arrived, it was still logged into the administrators account from setting it up, and to cut a long story short, I ended up locked out with no way back in. I called and explained and they immediately sent a new hard drive which has worked perfectly ever since. So slight mistake on their part, rectified immediately and perfectly.

22 October 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We are sorry that you had a slight issue with your item upon arrival but are happy that it was resolved swiftly for you

We hope that this issue has not put you off from looking to buy from us and look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

Great laptop, great value

Good spec, professional laptop (robust and capable) in good condition at a fraction of the new price. Delivered quickly and ready to use. Why would you go anywhere else

3 August 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

Very pleased with the laptop as it…

Very pleased with the laptop as it certainly doesn't look used

9 November 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

Amazingly Priced Laptops

We were so impressed with our refurbished laptop. We needed something fairly cheap to just do some basic work bits on and found something perfect for us. We were also able to add in extras we needed like Microsoft Office, upgrade RAM and the Processor etc so it meant the laptop we recieved was tailored to our needs. It arrived in perfect condition and is exactly what we needed without costing the earth

1 August 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 3 out of 5 stars

Would not buy again

Laptop conked out after three weeks and the repairs were undertaken with no problem. However, the battery life was about 45 mins (they only guarentee 30) and now its less than 15 minutes. In truth, they have honoured their obligations but I don't think I would buy a reconditioned laptop again as the nagging doubt that it will crash again is always there. A bargain can be expensive sometimes.

18 August 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Dear Buyer,

We are very sorry to hear that you didnt have a great experience with us and hope that in time you would reconsider making another purchase.

We are also glad that our team was able to swiftly put right the issues you had. Sometimes thigns can go wrong and we totally understand this, we do however try our very best to ensure that if a customer has an issue that we put it right as quickly as possible.


Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

The laptop was a great deal

The laptop was a great deal, it came really fast and looked good. A great bargain

8 November 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 1 out of 5 stars

Was fast and easy, but completely unusable after 1 week

fast easy and value for money, just what I needed
Was what I put a few days after receiving it. However, it's completely unusable as after first week it no longer charged, found the plastic casings were just tape and would never use this company again

8 March 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Dear Stella,

It is deeply disappointing to see that you ahave edited your 5 star review to a 1 star. Please be kind enough to let us know if we are mistaken but we cannot see any correspondence relating to issues in which you have stated above and are always more than happy to help with any issues you come across.

Kind Regards

My Cheap Laptop

Rated 5 out of 5 stars

Worth it.

Information was clear, price good, warranty great. Goods arrived when I expected them. Pleased with the product.

18 September 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

Quality refurb

Quality refurb. All working perfectly and good price.

29 October 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

Product worked well.

Product worked well.
Delivered promptly
Excellent packaging

8 October 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

Bought a surface pro 3 in the summer

Bought a surface pro 3 in the summer - fault in the 1st one so rang up, very helpful person exchanged it without demurr. Getting on very well with the replacement- highly recommend

8 November 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

Rated 5 out of 5 stars

Everything came as advertised

I was a little worried when I placed the order for a reconditioned DELL Laptop as the saying warns: If it seems too good to be true... it probably is! But I can honestly say when the laptop arrived it was in 'nearly new' condition. Not a mark on the lid, screen or keyboard. I would certainly recommend this Company. Everything came as advertised.

29 September 2022
Unprompted review
My Cheap Laptop logo

Reply from My Cheap Laptop

Many thanks for your kind words and excellent review.

We look forward to hearing from you again in the future

Kind regards

My Cheap Laptop

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