When my laptop had a problem they immediately told me to send it back (unfortunately at my own cost) and I got it back within no time. I did have to change the fan later on but still, at the time it w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality products and a fair price - great customer service - we had a problem when the computer wouldnt turn on properly after a few months of non - use, so we called the team and actually SPOKE to so... See more
Company replied
Bought two Dell laptops during Covid for the girls who needed them for online classes. Staff are very helpful and polite. When received laptops there was no camera. Contacted the team they replaced th... See more
Company replied
Bought a super quick Dell laptop from these guys when I retired from the NHS. Really pleased with purchase, still going strong with no issues 12 months later. Excellent laptop, beautifully packed and... See more
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Company details
Written by the company
My Cheap Laptop is the Number One Premium Supplier for Refurbished Laptops & Tablets in the UK. We offer a wide range of refurbished laptops from all the Tier One Manufacturers such as Apple, Dell, HP & Lenovo. All our refurbished equipment is either end of lease or Government Stock. These cheap devices tend to be the most reliable models around, built to a high standard. Most of our refurbished laptops were top of the range & are only a few years old. The average RRP of the units we offer when new is between £800-£2400! My Cheap Laptop are also proud to be one of only 4 Microsoft Authorised Refurbisher's in the UK providing genuine licensed software with all items sold.
Contact info
Unit I, OYO Business Units, Fishers Grove, PO6 1RN, Portsmouth, United Kingdom
- 02392 374 087
- sales@mycheaplaptop.co.uk
- mycheaplaptop.co.uk
3.6
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly Recommended!
Laptop arrived in very good time after order, professionally packaged so that no damage or mishandling by courier could happen. Was kept up to date with tracking. Had one question for mycheaplaptop and they answered promptly. Laptop is great, exactly as described and working perfectly. All in all, a 6* experience with this transaction, will definitely use again. Thanks.
17 January 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Our organisation has brought 4 laptops…
Our organisation has brought 4 laptops at different times from this company. Very satisfied. The one we were disappointed in, replaced promptly we had to pay postage but gave us discount of the next one. We will continue to use them and would recommend. Laptops are as described and like the function you can custom make them to your requirements.
12 December 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Swift despatch
Swift despatch. 1st laptop failed. quickly recieved a new conditioned one. However that one keeps telling me it's got errors and a corrupted microsoft. I also got glimpses of previous owner's settings. Uninstalled and reinstalled microsoft to no avail. So yes, swift service but laptops not totally cleaned and I feel uncomfortable. Will purchase a new and not a reconditioned. Sorry
27 July 2022
Unprompted review
Reply from My Cheap Laptop
Dear Jeanne,
We arew sorry that you are somewhat disappointed with your purchase.
First and foremost, we can guarantee that there is no "previous User" information stored on any machines in which are sold by us.
You may be relating to the "administrator" account in which has to be created in order to setup the PC. The PC is then reset under the Microsoft Authorised Refurbisher program and is setup ready for 1st use for it's new owner where you have to accept the EULA and offer your details in order to log in.
All data on any item in which we sell is destroyed and certificated either by us or by the previous owner.
In regards to the errors you are seeing, this can be one of many things including virus or malware contracted while browsing the internet. If your item is experiencing issues, please feel free to contact us as although we do not officially cover software issues under warranty, we always want to help and would therefore be happy to help you with your issues either remotely or physically in the way of a warranty return if required.
Kind regards
My Cheap Laptop
Great choice and delivered quickly
Great choice and delivered quickly. Really happy with my laptop. Make sure you note the battery guarantee, because my battery is pretty rubbish, but no surprises. I got what I paid for and it was a bargain.
5 July 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Great service & aftersales
Had 3 laptops from MCL and had great service everytime. Last one had a problem with windows loading and emailed them immediately and within 2 days laptop was collected and a replacement was delivered. Customer service is excellent.
7 June 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
It is particularly pleasing to hear that you had a good experience overall even with an initial problem. Things can go wrong from time to time and we try our very best to put them right as swiftly as possible. Therefore it is very nice to read that although you had a problem, our service seems to have outweighed that issue.
We hope that your initial issue has not put you off from buying and look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
A1 sales and after sale service
Swift delivery, no quibble customer after sales with free collection and delivery Definitely will be using again.
12 October 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
The laptop failed to restart after an…
The laptop failed to restart after an update. I believe was an issue with the windows 11 upgrade that was performed. I had to wipe the hard drive and remove all portions before I could use a windows 11 boot drive to reinstall the software. An uninformed user would have been left with an unusable laptop.
6 November 2022
Unprompted review
Reply from My Cheap Laptop
Dear DJ Tony,
Thank you for your review. We are of course extremely disappointed to learn you have had so many issues with your item and would have only been too happy to help with this.
It would seem you have managed to resolve your issues your own way, however if there is anything we can do to help now or in the future please do not hesitate to be in touch
Kind regards
My Cheap Laptop
Delivery excellence
Prompt delivery and recognition of missing items in delivery.
22 October 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Great range of laptops and prompt…
Great range of laptops and prompt response and despatch.
1 January 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
I purchase a laptop years ago
I purchase a laptop years ago, I came back to purchase a updated laptop because of your professionalism I came back to purchase a better laptop and I was more impressed with your service and quick dispatch!!
29 October 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Had a issue with the battery
Had a issue with the battery. Called my cheap laptops and they sent a replacement to my home and uplifted the faulty one within two day's. Very good service.
15 September 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Solid Performing Laptop
We ordered this Dell i7 Laptop to be delivered to our UK home, but then had it posted to our French home - this Laptop is proving to be extremely rugged, reliable and pretty quick too.
We've bought before from this company and have never been dissatisfied with the professional service and speedy delivery.
14 November 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
£1000 business HP Laptop for £379
Excellent experience all round. Website gave me all the information I needed to compare - I was looking for a business laptop and to maximise memory, storage and processor power for my price point - and gave me confidence to proceed. Email communications were prompt and reassuring and the laptop was delivered very quickly. Very pleased with the laptop it worked perfectly. It's cosmetic condition is very good with only a few small marks on the exterior - I don't mind at all - and the battery (my biggest concern) held it's charge all day - great! One slight niggle was although the laptop was very well protected in a bubble envelope in the parcel, there wasn't enough additional packaging to stop it moving up and down in the cardboard box - this didn't matter though.
Overall I got a £1000 business HP Laptop for £379 - great deal and service.
14 November 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Really pleased with purchase and easy…
Really pleased with purchase and easy set up
1 September 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Very responsive to emails and queries
Very responsive to emails and queries. Juts what yiu want. Product good so far.
11 November 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
A Very Easy 5⭐️ Review
I had a fantastic laptop and excellent customer service. They are always on the end of the phone to help you.
6 October 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
The laptop arrived in good time & as…
The laptop arrived in good time & as described. I would happily buy from this company again.
1 July 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Excellent product and service.
Laptop was a reasonable price and delivery was very quick. Although the laptop was reconditioned, it looks and works like new. I am very happy with my purchase and would certainly use this company again.
8 October 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
item very good and staff v helpful in…
item very good and staff v helpful in setting it up remotely
9 November 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
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