My Claim Group Reviews 

14,727
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,783 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, often explaining things clearly. The service is frequently described as excellent, simplifying processes and keeping people well-informed. Many appreciate the easy-to-use website and forms, alongside constant communication and updates on their claims. However, some customers noted that the claims process can take longer than expected, causing uncertainty about settlement times. A few also felt communication sometimes lacked clarity, with confusing updates, and reported difficulties getting answers to simple questions.

What people talk about most

Claim

People report ambiguous experiences with claim processes, with some finding the process clear and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process is easy to... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, polite,... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and clear communication.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied

Rated 5 out of 5 stars

Made life alot easier for me ...cant remember half the motors Ive had in my decades of Driving... Let alone the Insurance companies... However they made it easy for me by doing all the digging...... See more

Company replied

Rated 5 out of 5 stars

Just had a call from Lucy at My Claim Group, regarding my previous complaint about using their commercial partners Consumer Rights Solicitors. Lucy explained everything and apologised for lack of re... See more

Company replied


Company details

  1. #132 of 156 best companies in Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(14,727)

2,277 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional

Very professional, polite and patient.
Made sure I was clear in all information when I questioned.
I feel they genuinely look out for your welfare ,only small negative is that it does take time to reply to yr emails but it is dealing with alot of clients.

7 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Gadalla,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

I am happy for firm to check and see if… happy for the firm to carry on

I am happy for firm to check and see if I’m entitled. It was easy to fill in as long as you know your children’s names and date of birth and shooter my word my husband Keith is the father of the three of them. I trust them to do right by me thank you for the easy filling form as I am dyslexic and find things difficult but this was not at all difficult for me. Thank you.but

12 December 2025
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Reply from My Claim Group

Dear Linda,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Very useful and I hope they can get me…

Very useful and I hope they can get me some form of refund

2 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Bhojani,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 3 out of 5 stars

Waiting for Results

Waiting for Results

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Mr Fitzpatrick,

Thank you for speaking with us to resolve your concerns. We appreciate you taking the time to leave a review. We take all feedback seriously and are committed to improving our service.

Rated 4 out of 5 stars

Information again given,seems…

Information again given,seems continuously required for different vehicles, will be content when process for compensation will be concluded and recieved!

6 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Morton,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.

Rated 5 out of 5 stars

Excellent customer service in keeping…

Excellent customer service in keeping in touch regarding & updatinge me of any information than you

6 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Day,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Dear Mr Roberts,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Good customer service

Quick fast easy updates

6 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Natasha,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

Great thanks

6 July 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

The company communicate every level of…

The company communicate every level of my claim to me

5 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Lamin,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Always on the ball without being a…

Always on the ball without being a nuisance

5 July 2026
My Claim Group logo

Reply from My Claim Group

Dear James,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 1 out of 5 stars

Absolutely take forever and dont…

Absolutely take forever and dont complete outcomes

3 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Nicole,

Thank you for your feedback. We're sorry to hear about your experience. We take all feedback seriously and would like the opportunity to discuss your concerns further. A member of our team will be in touch with you.

Rated 5 out of 5 stars

Excellent quality.

Excellent quality.
Good customer service.

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear David,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

The communication was excellent and I…

The communication was excellent and I am very pleased with the results .

2 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Grace,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

The company has done all the work and…

The company has done all the work and has kept me informed every step of the way. Brilliant

3 July 2026
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Reply from My Claim Group

Dear Philomena,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

They rang me up on a time they said…

They rang me up on a time they said they would very polite and professional they explained what was going on and assured me that they where doing all they can great
Customer service

3 July 2026
Unprompted review
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Reply from My Claim Group

Dear Julie,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

Excellent!

3 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Smith,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 4 out of 5 stars

I’ve been reassured about the…

I’ve been reassured about the requirements for the claim to continue with reference to identity checks

3 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Mr Krol,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

Very easy to talk to

Very easy to talk to, understood exactly what I was requesting and answered my questions efficiently

3 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

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