My Claim Group Reviews 

14,727
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 2,461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and helpful staff, described as professional, polite, and patient. Many appreciate being kept well-informed and receiving clear explanations. People often praise the team's efficient and friendly approach, noting their knowledge and willingness to assist with queries. However, some customers also noted concerns regarding the claim process and response times. A few experienced delays in email replies and found the process took longer than expected, leading to uncertainty about settlement timelines. Some reviewers also mentioned difficulties getting clear answers to questions or receiving confirmation for submitted documents.

What people talk about most

Claim

Customers consistently note ambiguous experiences with claim processes, with many expressing frustration over... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the politeness, knowledge, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, politeness,... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers reporting prompt and efficient... See more

Service

Customers had positive experiences with service, often highlighting the excellent and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied

Rated 5 out of 5 stars

My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding

Company replied

Rated 5 out of 5 stars

Just had a call from Lucy at My Claim Group, regarding my previous complaint about using their commercial partners Consumer Rights Solicitors. Lucy explained everything and apologised for lack of re... See more

Company replied


Company details

  1. #130 of 156 best companies in Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(14,727)

2,277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Good site cc

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Kane,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 4 out of 5 stars

Easy conversation,straightforward link

Easy conversation,straightforward link

2 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Bradshaw,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 4 out of 5 stars

Easy

Easy, informative, no pressure.

2 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Colbran,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.

Rated 2 out of 5 stars

Taking far to long to settle and any…

Taking far to long to settle and any “updates” are in confusing stock replies that have little relevance to a question asked in my experience

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Greenwood,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to contact you to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 4 out of 5 stars

Great group giving me the information…

Great group giving me the information to help me with my ongoing research.

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Miss Martin,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.

Rated 4 out of 5 stars

Quite attentive and professional…

Quite attentive and professional whoever I speak with.

2 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Calvin,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.

Rated 5 out of 5 stars

Attention to Detail

Very efficient service communication very good

2 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Michael,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

Past experience

12 December 2025
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

excellent comunicatio but zero…

excellent comunicatio but zero efficiency

29 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Jastrzab,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 1 out of 5 stars

I haven't dealt with this company…

I haven't dealt with this company before & have no intention of dealing with them in the future, terrible communications, lack of continuity & I keep receiving emails with contradictory information, seems like a cowboy outfit, very disappointed.

1 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Miss Horncastle,

Thank you for speaking with us to resolve your concerns. We appreciate you taking the time to leave a review. We take all feedback seriously and are committed to improving our service.

Rated 5 out of 5 stars

Helpful and informative

Always keep in touch, helpful and informative.

1 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Sims,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

Excellent and swift diligence

Excellent and swift diligence. Very very helpful

1 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Mr Garner,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

Easy and quick

Easy and quick

1 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Tracey,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

MCG Always been brilliant and so…

MCG Always been brilliant and so professional

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Churchyard,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 4 out of 5 stars

Very helpful

Very helpful

30 June 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.

Rated 5 out of 5 stars

Good communication

Good communication

1 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Cantelo-Jones,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Quick

Quick, efficient service. Instructions worded briefly and concisely.

30 June 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 4 out of 5 stars

Straightforward instructions easy to…

Straightforward instructions easy to follow. Simples!

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Smith,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.😊

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