MyCounselor.Online Reviews 

854
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, describing them as thoughtful, supportive, kind, and excellent listeners who provide valuable guidance and practical tools. Many people found the service to be a game-changer, helping them achieve personal growth and process emotions in a safe space. The user experience is often highlighted as smooth, with an easy scheduling process and prompt sessions. Additionally, the customer service and accounting teams are noted for being very helpful and responsive. However, some reviewers were not happy with specific counselor approaches, mentioning instances where a counselor discouraged expressing emotions or lacked a cohesive plan.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their counselors for being... See more

Service

Reviewers express high satisfaction with the service, highlighting counselors who provide clear expectations,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Customers had positive experiences with the user experience, often describing it as easy, comfortable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amy is thoughtful, supportive and humorous. She picks up even the smallest emotional shifts and is ready to dig in deep. Amy genuinely cares for the wellbeing of her clients and is never judgmental, j... See more

Rated 5 out of 5 stars

I was lucky and had a great fit right off the bat. I was mostly impressed with the scripturally-based wisdom/approach that I knew these folks were genuine. I truly feel like these conversations were a... See more

Rated 5 out of 5 stars

Amy was a blessing to us giving us sound guidance and resources we needed on our journey to heal real intimacy in our marriage. She provided the tools needed to recognize and change negative cycles we... See more

Rated 5 out of 5 stars

Miss Amy treated me with kindness and understanding. She’s honest and gives encouraging and realistic feedback. She prayed at the end of our session, which gave me a sense of peace that she’s looking... See more


Company details

  1. Mental Health Services
  2. Counsellor
  3. Family counsellor
  4. Marriage Counsellor

About MyCounselor.Online

Written by the company

Why MyCounselor.Online?

At MyCounselor.Online, our counselors receive unparalleled training and supervision, ensuring the highest standards of excellence in Christian counseling. Our comprehensive 2-year, 4,000-hour post-graduate residency equips each counselor with 2,000 hours of theology and neuroscience training, plus another 2,000 hours of supervised direct client care. This intensive program includes specialized rotations in trauma-informed care, emotion-focused couples counseling, and sex therapy, fostering a deep understanding and skill in addressing complex psychological and relational issues from a faith-based perspective.

Our proprietary model, Neuroscience Informed Christian Counseling® (NICC), boasts a remarkable 92% success rate, significantly surpassing the industry average.

We are committed to not only developing professional expertise but also nurturing personal growth, as all our counselors engage in individual and group therapy to foster their own emotional and spiritual well-being. This rigorous approach ensures that each counselor is not only highly competent in their craft but also continuously evolving and adapting to the highest professional standards.

Whether you are seeking support for anxiety, depression, marital conflicts, or need guidance through complex trauma, our counselors are here to offer you support grounded in faith and advanced psychological practice. Start your journey towards healing at MyCounselor.Online, where faith meets mental health expertise. Explore our counseling services and find the support you need today.

Proven to work: 93.6% Success Rate

Written by the company

Neuroscience Informed Christian Counseling® (NICC)
Neuroscience Informed Christian Counseling® (NICC) is a transformational model developed at MyCounselor.Online that unites the best of modern clinical science with the timeless truth of Scripture. If you’re familiar with approaches like AEDP, EFT, IFS, EMDR, or other attachment-based, emotion-focused, and experiential therapies, you’ll recognize much of the territory—but NICC is uniquely Christ-centered from the ground up. Our counselors integrate cutting-edge neuroscience, attachment theory, and trauma research with a biblical vision of the human soul. The goal isn’t just symptom relief—it’s healing wounds, filling developmental gaps, and transforming the coping strategies that once helped you survive but now hold you back. We call this maturing into your true self in Christ—a secure, connected, emotionally healthy person who reflects His love. It’s a model proven to work: 93.6% of clients who complete their course of care at MyCounselor.Online report a successful outcome. And it’s deeply faithful to God’s Word, holding together what He has joined—His design for the brain and His plan for the heart.

*Risk-Free Guarantee

We’ll refund every penny

Your peace of mind matters. If you’re not thrilled with your first session, we’ll cover the cost and match you with a new counselor. And if online counseling isn’t the right fit for you, we’ll refund every penny—no questions asked.

Contact info

Get Matched with the Perfect Counselor!

Meet with a Matching Specialist, it's free, with no obligation :)

4.8

Excellent

TrustScore 5 out of 5

854 reviews

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4.8

All reviews

(854)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mary has made an incredible impact on us!

Mary has made an incredible impact on our relationship. She brings such a calming presence to every session and has a gift for helping us see the positive in situations while still offering thoughtful, constructive feedback. We genuinely look forward to our counseling sessions and value the space she creates for growth, honesty, and understanding. Since we began working with her, she has been a true bright light in our lives. We are so grateful for her guidance and could not recommend her more highly!!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Upgrade your marriage

Danielle has taken our wonderful marriage and has upgraded it to a mind-blowing amazing marriage. She has helped us navigate the empty nest transition with ease and has taken our sex life to a new level of pleasure and joy. She has a true gift of wisdom and counseling that brings about positive changes for both my wife and I. We would highly recommend her and this company for your marriage. It is so worth investing in.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Megan is so caring and I was able to…

Megan is so caring and I was able to understand myself better than I have in a long time. She gently guided me through a really tough time. I am going away with many things she helped me with that I will never forget. Her love for the Lord and understanding about his love has been projected to me. I understand so much more now.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Amy was truly exceptional

Amy was truly exceptional. She helped me navigate one of the most emotionally difficult seasons of my life — a hard divorce — and supported me through the ups and downs of new love and a new marriage. Her empathy was genuine, and she communicated with such clarity and compassion that I always felt heard and understood.
She has a bright smile, a calm and caring disposition, and she created a safe space where I felt comfortable sharing openly. I genuinely looked forward to every session. With her guidance, I grew emotionally stronger and more confident in myself and my relationships. I’m incredibly grateful for the impact she had on my life and hope to connect in the near future. Rebecca

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Eva has been a fantastic listener

Eva has been a fantastic listener. She paces our sessions very nicely. It doesn't feel rushed, but it still feels like we are getting somewhere. She does a great job empathizing and asking helpful questions.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

A safe place to share

Caroline was an excellent listener and helped me tell my story of loss and healing. Then we discussed the current challenges I'm facing and she showed great compassion and empathy.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Amy Is Awesome!

Amy was a blessing to us giving us sound guidance and resources we needed on our journey to heal real intimacy in our marriage. She provided the tools needed to recognize and change negative cycles we had created and to establish a healthy and authentic connection. Amy was funny and real, making her easy to talk to and work through hard things.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Nate!

Nate is an excellent counselor! I'm so glad my husband and I were matched with him for marriage counseling. He gets right to the root of the issue. He's firm but extremely kind in his approach. Talking to Nate felt more like talking to a friend.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

My counselor Peter Muhwati is walking…

My counselor Peter Muhwati is walking beside me in my journey to get past and grow beyond my past experiences.
He’s very insightful and gives me confidence that I’ll be able make the changes needed to move forward and experience the life God has planned for me. Highly recommend Peter!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

A safe space to be vulnerable!!

Megan was amazing at helping me to talk through what I am going through. Especially as someone who does not like sharing or getting emotional around people. She created this safe space where I could be vulnerable and work through what I was struggling with.

22 January 2026
Unprompted review

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