MyCounselor.Online Reviews 

855
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the professional and incredibly caring staff for providing insightful guidance, practical tools, and a safe, welcoming space for personal and relational growth. Clients also deeply appreciate the convenient virtual session scheduling process, prompt meetings, and highly responsive customer support teams that make the entire journey smooth. However, some customers also noted that a few individual sessions felt lacking in deep emotional connection or suffered from uncoordinated plans. A few reviewers expressed frustration over certain aspects of meetings and raised concerns regarding counselor qualifications.

What people talk about most

Staff

People report positive experiences with staff, highlighting deep appreciation for their counselors' empathy,... See more

Service

Consumers find service to be positive, highlighting clear expectations and helpful guidance from counselors.... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the knowledgeable,... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the overall process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amy is thoughtful, supportive and humorous. She picks up even the smallest emotional shifts and is ready to dig in deep. Amy genuinely cares for the wellbeing of her clients and is never judgmental, j... See more

Rated 5 out of 5 stars

I was lucky and had a great fit right off the bat. I was mostly impressed with the scripturally-based wisdom/approach that I knew these folks were genuine. I truly feel like these conversations were a... See more

Rated 5 out of 5 stars

Amy was a blessing to us giving us sound guidance and resources we needed on our journey to heal real intimacy in our marriage. She provided the tools needed to recognize and change negative cycles we... See more

Rated 5 out of 5 stars

Miss Amy treated me with kindness and understanding. She’s honest and gives encouraging and realistic feedback. She prayed at the end of our session, which gave me a sense of peace that she’s looking... See more


Company details

  1. Mental Health Services
  2. Counsellor
  3. Family counsellor
  4. Marriage Counsellor

About MyCounselor.Online

Written by the company

Why MyCounselor.Online?

At MyCounselor.Online, our counselors receive unparalleled training and supervision, ensuring the highest standards of excellence in Christian counseling. Our comprehensive 2-year, 4,000-hour post-graduate residency equips each counselor with 2,000 hours of theology and neuroscience training, plus another 2,000 hours of supervised direct client care. This intensive program includes specialized rotations in trauma-informed care, emotion-focused couples counseling, and sex therapy, fostering a deep understanding and skill in addressing complex psychological and relational issues from a faith-based perspective.

Our proprietary model, Neuroscience Informed Christian Counseling® (NICC), boasts a remarkable 92% success rate, significantly surpassing the industry average.

We are committed to not only developing professional expertise but also nurturing personal growth, as all our counselors engage in individual and group therapy to foster their own emotional and spiritual well-being. This rigorous approach ensures that each counselor is not only highly competent in their craft but also continuously evolving and adapting to the highest professional standards.

Whether you are seeking support for anxiety, depression, marital conflicts, or need guidance through complex trauma, our counselors are here to offer you support grounded in faith and advanced psychological practice. Start your journey towards healing at MyCounselor.Online, where faith meets mental health expertise. Explore our counseling services and find the support you need today.

Proven to work: 93.6% Success Rate

Written by the company

Neuroscience Informed Christian Counseling® (NICC)
Neuroscience Informed Christian Counseling® (NICC) is a transformational model developed at MyCounselor.Online that unites the best of modern clinical science with the timeless truth of Scripture. If you’re familiar with approaches like AEDP, EFT, IFS, EMDR, or other attachment-based, emotion-focused, and experiential therapies, you’ll recognize much of the territory—but NICC is uniquely Christ-centered from the ground up. Our counselors integrate cutting-edge neuroscience, attachment theory, and trauma research with a biblical vision of the human soul. The goal isn’t just symptom relief—it’s healing wounds, filling developmental gaps, and transforming the coping strategies that once helped you survive but now hold you back. We call this maturing into your true self in Christ—a secure, connected, emotionally healthy person who reflects His love. It’s a model proven to work: 93.6% of clients who complete their course of care at MyCounselor.Online report a successful outcome. And it’s deeply faithful to God’s Word, holding together what He has joined—His design for the brain and His plan for the heart.

*Risk-Free Guarantee

We’ll refund every penny

Your peace of mind matters. If you’re not thrilled with your first session, we’ll cover the cost and match you with a new counselor. And if online counseling isn’t the right fit for you, we’ll refund every penny—no questions asked.

Contact info

Get Matched with the Perfect Counselor!

Meet with a Matching Specialist, it's free, with no obligation :)

4.8

Excellent

TrustScore 5 out of 5

855 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(855)

143 reviews in the last 12 months

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Rated 2 out of 5 stars

So far, not so good.

Liz is great (Reception / matching) always extremely kind, courteous, and helpful.

Counseling itself:
1st counselor discouraged letting out emotions during the session related to a separation. That was a bit peculiar.

Moved onto a different counselor -
Unfortunately cut me off mid-story about a traumatic event that occurred in 2011 ( victim of a home invasion) I thought that was also peculiar, and well, messed up. Where else can I talk about this stuff? Let alone pay for it?

For $129 per additional session/s on top of the monthly, I would’ve expected it to be “The place” to be able to express and talk about these things, and in detail.

I asked for a copy of our recorded session to ensure I wasn’t reading the situation wrong (Although I know I didn’t - Being cut off and discouraged from continuing answering a direct question about past events was not me misreading the situation) — Was denied a copy of that session nonetheless, which are supposed to be a part of my records.

So far not a fan in comparison to quite literally, anywhere else. Even using the big name companies like BetterHelp. I would’ve expected so much more with this being Christian based counseling, especially given that my pastor encouraged finding a consistent Christian counselor vs. an unbeliever.

Counselors seem generally nice outside of these instances, but I end up leaving worse off than I was before the sessions. I’ve spent a lot of money on MyCounsoler so far, and I’m reluctant to return.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

The Right Fit

I was lucky and had a great fit right off the bat. I was mostly impressed with the scripturally-based wisdom/approach that I knew these folks were genuine. I truly feel like these conversations were a game changer and helped me make great progress. I am also incredibly grateful for the practical skills/tools my counselor shared during our sessions.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Helped so much!

The empathy, encouragement, and understanding I received from Megan was immeasurable and it was so very valuable to have someone that cared. I am only halting sessions due to exorbitant legal fees in which I must address first.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Gary is amazingly patient, insightful and helpful in not telling us the answers but skillfully helping us see new things and ways to grow. HIGHLY RECOMMEND.

4 September 2025
Rated 5 out of 5 stars

Sarah Cowan is Fantastic

MyCounselor online and specifically Sarah Cowan was nothing less than outstanding while providing counseling services as I navigated and managed emotions through the process of eventual divorce.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Emily!

We had a great experience with Emily! She is very helpful and very easy to talk to. Having the sessions be virtual is so much more convenient than having to attend in person. We highly recommend!!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Nate patiently helps us see ourselves…

Nate patiently helps us see ourselves and each other as Father God does, each a beloved son and daughter. It’s bringing us through hard things to the hope of a a new day for our relationship. We are so grateful.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

expert

Sarah was able to meet the needs of both me and my husband. I appreciate her professionalism, warmth, and competence.

2 September 2025
Rated 5 out of 5 stars

MCO has been a game changer!

MyCounselorOnline has been a game changer for me! My family and I have experienced a lot of loss, joy, highs and lows, as well as many relocations in a short amount of time. Not only has Mary been an incredible counselor to me during these times, but being able to take this established counseling experience with me wherever we may move to next is such a blessing! My geographical location, vocation, schedule, or season of life may change, but having access to great counseling does not. I love being able to continue sessions with Mary anytime, anyplace. I've been nearly a year into my sessions with her and have seen such great benefits to having my consistent sessions with her as she helps me navigate all life brings. I can't recommend MyCounselorOnline or Mary enough!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Sydney was simply perfect for us…

Sydney was simply perfect for us. She was so knowledgeable, so lovely, caring, biblically focused and just had a wonderful presence to her. It was almost like she was hand picked for us!

10/10, I’d pick Sydney every time!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Cowan - excellent

Sarah Cowan has been excellent for both my husband and myself collectively and individually. She creates a safe space to share really difficult things. She helps us to unpack specific moments and deal with it. Thankful for a great counselor who is thoughtful, curious, and caring.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

She was awesome

She was awesome! I was a mess and she just listened and knew exactly what I was going through. After our first day she was willing to see me again the next day cuz I really needed it and recommended me to really good books and relaxation videos. She was super empathetic and helpful! ❤️

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Family Healing

Sarah is helping our family through some serious wounds and learn how to growth in healthy emotional patterns.

14 August 2025
Unprompted review

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