MyDermaDream Reviews 5,139

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,580 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and informative. The customer service is consistently highlighted as exceptional, with many people appreciating the personalized approach and dedication to resolving concerns. Reviewers are also excited about the products and look forward to using them. However, some customers have expressed dissatisfaction with issues related to their orders and subscriptions, including unexpected charges, difficulty with cancellations, and receiving products they did not intend to purchase. A few people also reported problems with receiving defective products or experiencing challenges with the return process.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers express appreciation for helpful... See more

Product

Consumers find the product to be positive, with many looking forward to using it and some already loving the... See more

Order

Customers had varied experiences with their orders. Many reviewers reported issues with order accuracy,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers report being unknowingly signed up for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was not planning on signing up for a membership. Upon explaining my point of what happened, Genalyn was very understanding and helpful. I can not say enough good about Genalyn. She didn't try to... See more

Rated 5 out of 5 stars

JHEIN was a fantastic lady that made me feel very comfortable purchasing this product by answering my questions and explaining things very clearly. She made me feel at ease and told that I may contac... See more

Rated 5 out of 5 stars

Your employee "Usman" was wonderful. I have been trying to cancel the unlimited membership which I might mention was a Zero dollar charge on initial invoice. Have been billed x 3 at $49.00 for this me... See more

Rated 5 out of 5 stars

I had two concerns regarding a subscription and my new MyoGlow Pro. MELCHIE stepped right up to the plate and helped resolve my issues without hesitation. She also emailed me the instruction booklet... See more


Company details

  1. Health and beauty shop
  2. Beauty supply store
  3. Skin care clinic

Written by the company

Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️ Hyperpigmentation & Dark Spots ✨


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Problems

I have been having difficulties with purchasing this product and also continuing my membership but Anna has been very expedient and professional in handling all my concerns. I was a little nervous when I received a defective product and then charged for my membership because I thought I might have been scammed but they promptly got back to me and Anna has been very prompt in responding to my emails and concerns and I am very excited to get my new product and to try it out.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

JSHEIN was very helpful with giving me a specific regimen to use, explain how the products work, how to get the best benefit and giving me his contact information for questions. He said he would check in monthly with me to see how it's working for me. Great customer service!

4 May 2026
Unprompted review
Rated 1 out of 5 stars

It's a scam!

When I received my order, the MyDerma Dream Calcium Stick, it was not the same item they advertise. I ordered the package of six and was supposed to get free gummies and I did not. Tried to contact company and even sent them a picture of the product I received, got no reply. This company is a scam!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Jennifer was very knowledgeable and…

Jennifer was very knowledgeable and friendly. She gave detailed instructions of the regimen that I would need to complete to get optimal results from the device and serums. I feel fully prepared as a result.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Overall this company is a bait and…

Overall this company is a bait and switch scam. You order the basic product - the red light therapy wand. Then you are upgraded to the pro then there are the serums - but the serums arent complete with out more serums They call , they text they email but they only want to sell you more stuff. And to boot there is a hidden membership that you are unaware of until they start charging you. STAY FAR AWAY!!!!!!

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Satisfied customer

I was unaware that my first purchase was actually a subscription to receive monthly products. When I asked to cancel the subscription, it was handled promptly. This happened within 2 weeks of receiving my initial order, which came while I was away. I cannot comment on the products, as I have not had time to use them.

3 May 2026
Unprompted review

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