MyDermaDream Reviews 5,141

Melchie was very helpful and took care of my concerns in a very professional way! I am very pleased with the outcome!
Thank you!
Cindy
5/2/26

Elli was very professional and kind. Her fast response was impressive. She offered a solution to try for now so she is also a problem solver.

Company has full range of products.
It stands by its warrany.
Consultants are helpful but are also upselling products. If you can't self- limit in the face of hard sales, this may not be for you. They seem to have good products but I don't think I need buy all of them.

Jefferson was my personal customer service representative and gave me a thorough informative review of the MyoGlow product and what to expect. He was also able to address one of my concerns which was that if I confirmed my order I would be charged a monthly fee which he was able to remove. He also gave me phone numbers to use if I needed them.

Usman was very helpful and explained things quite well. I found him quite pleasant and knowledgeable and easy to speak with.

Still sucks. I had to have my credit card company’s dispute process in order to get my refund! I’ve blocked them from my contacts. Very bad company. They lie a lot

Jhain was very knowledgeable and helpful. She made me feel very special and wanted me to get the best results from the products.

Jhein was very knowledgeable of her products of Derma Deam. Very nice and replaced a device which I never received in delivery after I paid for it! She described the use of the treatments with all my products and in which order they need to be used. She possesses wonderful customer service skills as well!
5 + stars
Paulette Nadeau

Javeria was 100% helpful and courteous. Great customer service!

The customer service Geralyn provided to me today was above and beyond and if there were 6 stars I would have given her that. I would not hesitate to recommend this company.

When I made the purchcase the website didn't mention the need to purchase additional products and services (membership/subscription) to make the product efficient and effective. I was apprehensive when the website didn't let me make the purchases until I went went through a miserable and shady "upsell" experience (alarm bells began to go off). I should have listened. After the purchase I recieved numerous phone calls for an ambiguos "service call" which eventually ended up being another upsell for a $1600 membership to provide the services and products for my $275 original purchase to function. I declined. So sad that I have doubts about this company. I was excited and now I feel duped. Little trust here.

Ginalyn was quick to respond to my request - gracious in her reply and made sure I was happy with the outcome. Very professional and helpful

The representative, Awis, was able to get me access to the portal so that I can manage my account. He addressed all of my concerns/questions.

I just want to thank Flora for helping me with my issue. She was very kind and professional. I love all the products you have and I will continue to support this company. Keep up the good work. Thank you

usman was amazing. He gave men all options and possibilities! He was so courteous. Usman addressed each concern and I felt completely heard!!!
Because of Usman if my circumstances change, I will return. Thank you!

Awais was very helpful with solving my issue and very patient!

Chris-Ann was very helpful to complete my order and answer questions I had.

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Your Customer Service rep Fatima helped me resolve an issue of being charged with a subscription and products I did not sign up for. Fatima patiently listened to my concerns and assured me she would stay with me until it was solved. She had a positive attitude and followed through with her promise. Fatima was able to get me a refund for the products I did not order. Also
refund for the monthly subscription I did not sign up for and a cancelation to any future subscription. The stress and time I spent before calling customer service I feel like Fatima is the Dream in Derma Dream. The company is blessed to have her working on the customer service team. Fatima, I thank you for staying calm and patient to help me.

Flora helped with canceling the subscription service that automatically came with my purchase. She was very responsive, gave me several options, then followed my request.