MyDogsTrainer Reviews 

436
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, dedication, and genuine care for the dogs, often highlighting specific trainers for their exceptional work. Many people noted significant improvements in their dogs' behavior, including better lead walking, recall, and reduced reactivity, making walks and daily life much more enjoyable. The service is frequently described as excellent, with reviewers appreciating the regular updates, videos, and clear communication provided throughout the training process. However, some customers were dissatisfied with the product and customer service, reporting no improvement in their dogs' training despite significant investment. These individuals mentioned poor communication, lack of follow-up, and concerns about their dogs' well-being and care during their stay, including issues with hygiene and unmet needs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional service and dedication.... See more

Service

Users describe positive interactions with service, with many reviewers praising the exceptional care and... See more

Product

Customers consistently note ambiguous experiences with the product, with many reporting significant... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the outstanding support, excellent... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the regular updates and daily videos... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t recommend this company enough, we have been really struggling with our 18 month old Labrador with her recall and lead walking. It’s still early days but we can already see a big change. Beth wa... See more

Rated 5 out of 5 stars

Review for Trainer Maisie specifically. Maisie came into our training journey with MyDogs later down the line, and we could not be more grateful. Not only did she get straight to the caus... See more

Rated 5 out of 5 stars

We were a little nervous to drop our dog off for two weeks but we didn’t need to be. He had the best time and his trainer Maisie was amazing with him. As a big, strong excitable dog walking him could... See more

Rated 5 out of 5 stars

We were at our wits’ end with our two‑year‑old Border Collie, Merlin. His recall was practically non‑existent. Merlin spent three weeks at the Southampton branch, where Beth was his trainer. He... See more


Company details

  1. Dog Trainer

Written by the company

Treat your dog to a residential stay at one of our UK wide training centres. A week long intensive course is the ideal way to address training issues working one to one with one of our experienced trainers in a fun engaging environment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

436 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(436)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Holy Dog Trainer Broadmarsh Kennels

Holy is a brilliant dog trainer full of knowledge and expertise. I’ve had 3 other trainers and none of them could help with my stubborn dog Rocco. He loves Holy and listens and has learnt so much since he’s been there.Holy is a real asset to MDT and I’m so greatful we were able to book Rocco in with her.
Thankyou Holy. X

10 June 2023
Unprompted review
Rated 3 out of 5 stars

Holly was lovely and Fizzy clearly…

Holly was lovely and Fizzy clearly really liked her. I loved receiving the videos and photos of her during her training and it was a much nicer experience for her than just going into kennels. However, our reactive dog is still reactive - we haven't seen much progress if I'm honest, but we do better understand her needs. I think for five stars I'd have liked my expectations managed at time of booking. Our issue was we were expecting much more time with other dogs rather than the occasional dog across a road. She could already do that before beginning training and in fact can walk quite close to our neighbours dog on a shared walk. A muzzle was recommended for her and that really bothers me as she's so good with people, I don't want them to shy away from her.

3 June 2023
Unprompted review
MyDogsTrainer logo

Reply from MyDogsTrainer

Hi Louise!
Thank you for your feedback.

We do advise that fear reactivity takes a lot longer than 12 days to completely resolve, however, with the time that we had to work with Fizzy we put the groundwork in to make it more manageable for you to work with, with the help of our trainer through the lifetime support. Following collection 1 week ago, I can see that your trainer has sent over the training notes, however, you have yet to contact your trainer to arrange any of the recommended support that we offered upon booking to help continue with this progress.
Our trainer only advised muzzle training if you wish to socialise in places where other dogs are off lead to ensure the safety of both Fizzy, and any other dogs that come into contact with her as well as help you feel more comfortable in those situations.

If you get in touch with your trainer to arrange the support and training, as promised, we will continue with Fizzy's training until you are confident with the progress.

Rated 5 out of 5 stars

Good intensive training

Really helpful admin staff who called me as soon as i had put in my info request. Much better to talk to someone rather than receive generic feedback to a website. Made my decision then to send my dog and was accommodated with dates due to my working hours. My dog loved his stay and i could really notice a difference in his walking even after only 10 days. Morgan was great with him and updated me every 48 hours with pics/videos and an overview. We had an hour together when i collected him and really went through how to manage him to keep him making progress. She is still in touch via email with little queries i have and is happy to meet up if we plateau and can't move forward again. Would definitely recommend for intensive training for lead walking. The kennels he stayed in seemed OK but weren't well signposted and quite tricky to find!

2 June 2023
Unprompted review
Rated 5 out of 5 stars

I was a little apprehensive sending my…

I was a little apprehensive sending my miniature dachshund here for a number of reasons, he’s a typical daxie - loud, barky, growls, doesn’t like people, separation anxiety. So to me there was little chance of this working, but I had to try it as unfortunately his behaviour was becoming too much for me to be able to deal with and to enjoy having a dog as this is what I anticipated when getting him.

We are now a month after the stay and I could not be happier with the results, we were blessed with Holly as our trainer and she is literally a dog trainer angel sent from heaven.

During the 2 weeks my dog was there she kept me updated from the moment I left, sending pictures, videos and general updates.

When we came to collect him, we spent a long time talking about my dog, all the behaviours she had picked up on and it was really refreshing to hear her take on things, she is clearly very knowledgeable about dogs but more importantly, she took the time to really understand my dog. I didn’t get the standard ‘he’s barking because he’s trying to establish his place in the pack’ but instead an actual reasonable explanation to his behaviour. This has helped me massively with his training and I am far better equipped to handle my dog.

He’s far more manageable, I feel super intune with him. I understand him a lot better and feel very well connected with him. He’s still not the perfect dog but he’s improving day by day. I’m really impressed with how holly still checks in with me about him over a month on and how she genuinely cares about how he’s getting on. I feel far more confident taking him out and about, I know what to do, and I really can see a change in him as the days go on. Sometimes I cannot believe he is the same dog.

Would give holly 1000000/10 - thank you so much for improving my life with my dog, I feel so lucky and grateful to have been placed with holly and cannot recommended enough!!! Thank you a million times over!!

Best decision I ever made sending him!

27 April 2023
Unprompted review
Rated 5 out of 5 stars

My Dog Trainer Holly A+

This is our second experience with a trainer from My Dog Trainer and we have to say we couldn’t be happier with Holly.

Upon requiring further support with our dog Kane we were assigned Holly and she had a different approach to our previous trainer.

We were a little sceptical having been pleased with the previous trainer however once Holly got started it was clear she was extremely passionate about her work and her approach was second to non.

We went away on holiday and left our dog at Broadmarsh kennels which enabled Holly to work with Kane for a couple of weeks and provide us the most incredible report we’ve ever seen.

The report was extremely in depth and enabled us a tool to go back to in order to ensure we kept up the good work Holly had put in whilst we were at home.

Our dog Kane has improved so much in many areas of concern to us and recently we even received a home visit which enabled Holly to get a feel of Kane in his home environment.

Thank you Holly we look forward to having further interactions with you. A+

4 June 2023
Unprompted review
Rated 5 out of 5 stars

Better trained and more trainable

Our two rescue dogs worked with Holly in the midlands . First thing to say that the communication was excellent and we could soon see that there was a rapport between trainer and pups with regular video updates. The dogs always seemed happy in their surroundings.
They have returned home better trained and more trainable and we understand what we now need to do in order to fully resolve their issues.
The trainer seems to spend a lot of time working with the dogs and interacting with the owners.
The partner kennel also seemed well run and we liked the fact that the dogs were walked in varied locations away from the kennel.
Happy to recommend but if your dog has issues don’t expect a magic wand. They don’t exist.

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Puppy training

I was very nervous about sending a 5 month old puppy on 12 days residential training but I am delighted with the results. Morgan did a wonderful job on Fern’s recall and loose lead walking. When we collected Fern, Morgan spent a considerable time showing us how to continue with the training at home. As a result of her training, Fern is much calmer, walks very well on a loose lead but the biggest improvement is out in the forest off lead. She continually checks in with us rather than being off in her own walk. A very good outcome.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely pleased with sending my…

Absolutely pleased with sending my furry friend for training. We met Holly on the day who answered all our questions and put our mind at rest. Our main issue with our furry friend was pulling in the lead especially as he is nearly 38kg, Holly has worked wonders and glad to say the training along with the follow ups has done brilliant things. No longer getting pulled and we are able to go for a family walk with our furry friend. Would highly recommend to any persons looking for excellent training. Thank you especially to Holly

11 April 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Amazing trainers that know what they're doing! Not much else to say really besides I'd recommend this place to anyone and everyone because of how good, open and put of the way it is! So much space for the dogs to have fun and get trained properly!

25 April 2023
Unprompted review
Rated 5 out of 5 stars

Lucy is an excellent, trustworthy, safe pair of hands.

We left our dog for 10 days in the kennels and under the stewardship of Lucy's training. She listened keenly and observed his behaviour while implementing a practice that recognised his houndish traits while encouraging better behaviour.

After 3 previous dog trainers in London worked on our, at times unruly hound, we were delighted to finally notice a substantial change in his behaviour thanks to Lucy. We highly recommend Lucy and will be sending our dog back for further sessions if needed. She constantly kept us updated with messages, photos and comprehensive notes.

I highly recommend Lucy and this training program.

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Morgan was great

Morgan was great. She sent regular videos of Honey which made me feel more involved. Honey is a very excitable English bulldog she came back a lot calmer and responses to direction now. When she doesn’t respond Morgan has given me the tools to react in a calm way to get things back on track. I would happily recommend Morgan and My Dogs Trainer.

20 March 2023
Unprompted review
Rated 5 out of 5 stars

We took our 8month old Hungarian Viszla…

We took our 8month old Hungarian Viszla to Morgan. He’s such an excitable pup and we were really struggling with his lead walking and recall. We’re so pleased with the results. Morgan trained with Juke for 12 days and when we went to pick him up he’s improved so much already. Morgan showed us everything we needed to do to continue his training from home. He’s a lot more calmer walking on a lead and isn’t always pulling which was such a big issue for us and his recall is great! Thanks so much Morgan x

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Dog loves chasing other dogs/very dog focused

My dog has an issue with chasing after dogs when we were out on a walk and had difficulty focusing on me when dogs were around which was really frustrating.
I took onion to broad marsh kennels and we had Holly assigned to us as our trainer. Onion took to her straight away and she made sure she understood all of my concerns. I was worried about onion in kennels for the first time but Holly sent lots of videos, photos etc to put me at ease.
She also sent videos to show me her training methods while they were out and about.
When I went to collect onion, Holly came in on her day off to go through all they had worked on and what I need to do going forward to keep seeing improvements
She also emailed me a very detailed report with images, behaviour to look out for and training details which was above my expectations and advised if there’s any problems in the future to get in touch which was lovely!
Holly is an amazing trainer and I very much appreciate her training method (positive reinforcement). By no means have onions issues been completely fixed but I know how to work on them and what to look out for!
100% would recommend!

8 April 2023
Unprompted review
Rated 5 out of 5 stars

Residential Training whilst on holiday FANTASTIC

So glad I made decision to put my 8month old goldendoodle pup in to kennels with residential training. He was well looked after, and got lots of additional stimulation and exercise with the trainer (Morgan). Morgan kept me fully updated whilst we were overseas with videos and emails, she’s amazing and I’d have no hesitation in recommending her to anyone! Her training methods, explanations, patience and understanding with our pup Sidney was amazing! As we dog lovers know it’s the owners that also need training and I think Morgan explained things succinctly. We’re very happy to have our boy home and the care given during his stay at Delvallie Kennels in Nursling was also fantastic, it’s kept so clean. I totally recommend the entire package, I will use again. So reassuring knowing how attentively cared for he was. Thank you all

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Fox Red Labs

Our 2 Fox Red Labradors have just spent 12 days at the St Albans branch and I have to say we have seen a vast improvement in their behaviour since we collected them. We asked for training specifically on lead walking and recall and we can already see the difference it has made. I have to say that not only were they well looked after but their Trainer Lucy did a fantastic job and also really built up a bond with both dogs. Lucy sent us updates every day with photos and videos plus some very good info to carry on the training at home. very impressed by the whole set up from booking to dropping off and collecting and Lucy was a star. They also very well looked after at the kennels.
Thank you Lucy and team.

1 April 2023
Unprompted review
Rated 5 out of 5 stars

Morgan is a fantastic girl worked with…

Morgan is a fantastic girl worked with my stubborn strong Akita/ German Shepard extremely well , she has come back a different dog
Really helped me as my disability’s I struggled.
I can now walk my girl by myself using the tools Morgan gave us
A fantastic trainer who knows her stuff and really does care .
Highly recommended

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent dog training bootcamp

Our gorgeous young cocker spaniel had the delightful Morgan as her trainer for a week.
Morgan was kind, thoughtful and understands dogs brilliantly. We received useful training tips and our cocker has improved on her lead walking and recall. We would definitely recommend My DogsTrainer

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Unbelievable Result

The whole experience was invaluable. From enrolling to onboarding, training and off boarding. We got a totally different puppy back. A huge thanks to Holly, who patiently trained our furry family member 😊 I do recommend MyDogs Trainer.

11 March 2023
Unprompted review
Rated 5 out of 5 stars

10/10 experience

I had Holly as the trainer for my dog Blue and she was amazing!
She sent me updates everyday of Blue and also continued to checkin afterwards to see how she was doing. In addition to this I got a full report on what training she did and how to keep it up as well as some other helpful documents to help me train Blue further

28 February 2023
Unprompted review

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