It was great. I was a little confused about the base situation. I think there was just a little bit of a language barrier when I did use the chat. They kept saying I didn't order the base and I kept... See more
Company replied
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Review summary
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What people talk about most
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I ordered a doll for a deceased dog. When the doll arrived I noticed significant differences from the photo I sent. Wrong color of fur on mouth, legs and tail too long. Customer service only pointed o... See more
Company replied
I ordered a baby mobile with 4 of the family pets for my grandson. It was a surprise for my daughter as well. I knew it would be special as one of her dogs died unexpectedly several days before the bi... See more
Company replied
I loved my custom pet mobile! During the process, the team was very communicative and made a few changes that really make this doll look like my pet. I haven’t assembled the toy yet since it’s an upco... See more
Company replied
Company details
Written by the company
Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
Contact info
United States
- support@mydollfy.com
- mydollfy.com
4.0
Great
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Amazing experience, amazing quality
I had an absolutely wonderful experience with this company! I was sent email updates regarding what stage of the creation process my order was in, and when it arrived, I cried - because it was so precious. I ordered a doll of my father who passed away, to give to my grandmother for Christmas. The tiny little details of love that were put into that doll were amazing. 10/10 recommend for product quality and the whole process of ordering and receiving.
24 September 2024
Unprompted review
Reply from My Dollfy
Thank you so much for your heartfelt review. We’re truly honored to have played a small part in creating such a meaningful gift in memory of your father. Knowing that the doll brought tears of joy and touched your heart means the world to our team. Your kind words inspire us to continue crafting each piece with the utmost care and love. Thank you again for your trust and support.
You captured the image perfectly
You captured the image perfectly of 2 beloved pets that are missed everyday. This is a gift for my daughter and i will be giving it to her at her baby shower next week. Im sure she will love it as much as i do.
26 July 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words and for sharing the story behind your order. We’re truly honored to have captured the memory of two beloved pets, and we hope this gift brings your daughter comfort and joy during such a special time. It means the world to us to be part of this meaningful moment.
I Made Three Purchases
I have made three orders through Dollfy and each time they've gotten it right! Each doll looks so much like my dogs. Their customer service is really good, too. They answer emails very quickly!
31 March 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your continued trust and support! We're truly honored to have created dolls for all three of your orders, and it means the world to know that each one captured your beloved dogs. We're also thrilled to hear that you were happy with our service — your kind words truly motivate our team!
Late But Worth It
The ordering experience was quick and easy, the only hard part was deciding on a card. They have so many options in English and Spanish! Amazing!
I ordered my doll with add on of wings and halo. The doll was a birthday gift for my mother in law. The doll is a reflection of her sister, her best friend who unfortunately lost her battle to cancer the second round.
I sent in the picture and the preview photo option was soo worth it. It gave a sigh of relief. Communication from a rep was great. I was able to request a photo edit and after they fixed her misspelled name, I was able to confirm the doll and card.
The only reason they lose a star is the shipping. My order came later than expected. I paid extra fee for faster shipping. Yes, I got an email with a “sorry for the delay” but it was still an inconvenience. Doll was supposed to arrive for my mother in laws birthday. It got here a week after expected delivery date.
But she was so happy with her doll. And I am too!! I
The doll was a great representation of her sister. To the hair, the body shape, the shoes, same dress style as the picture, the earrings. Very very happy with the end product and card.
1 July 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your thoughtful and honest review. We’re truly touched to know the doll meant so much to your mother-in-law and beautifully honored her sister’s memory. It’s wonderful to hear that the small details captured her essence and brought joy to your family.
We sincerely apologize once again for the shipping delay and the inconvenience it caused. Your feedback is incredibly valuable, and we’re committed to improving our logistics and communication to ensure a smoother and more timely experience for future orders.
Thank you again for trusting us with such a meaningful gift — we’re grateful for your support and understanding.
The company was super great about…
The company was super great about communicating and keeping us updated throughout the entire process. They made every change we asked for to get our perfect dogs. Great shipping time too!
24 July 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your lovely feedback! We're delighted to hear that you felt supported throughout the process and that the final result captured your perfect dogs. It was truly a pleasure bringing your vision to life, and we’re so grateful for your kind words!
The WORST
The WORST. First of all, they lie about the shipping time. My order took OVER three months to ship. That is not even the worst part. The worst part is I paid extra for the halo and angel wings because my dog is DEAD. I ordered the baby mobile with one dog, customized for a total of $119. The "doll" came without the halo or wings. I contacted the support email, and they told me the most they would do was refund me the charge for the halo and wings, and kept referring to them as 'accessories. ' Said I could go to the store and BUY supplies to attach them myself if I wanted. When I told them that the entire point of the purchase was for the dog to have wings and a halo, and without them, my item was unusable. Similar to if you paid for a backpack to have your name embroidered on it, and it came with it misspelled. They doubled down on how those items are "just accessories" and that they will give me 20% off my next order. Gross. Literally order from ANYWHERE else.
1 July 2025
Unprompted review
Reply from My Dollfy
We’re truly sorry to hear that your experience did not meet your expectations, especially given the emotional significance of your order. Please know that we took your concerns seriously and did everything in our ability to make things right — including refunding the full amount for the missing accessories and promptly sending the halo and wings to be attached at home, as they are detachable by design.
We also offered you a 20% discount on your next purchase as a gesture of goodwill. While we always strive for perfection, we also believe in being fair. A full refund for a completely customized item — which was handcrafted and delivered — simply wouldn’t be sustainable, especially when we’ve already addressed the missing parts.
That said, we sincerely regret that your experience fell short. Feedback like yours reminds us that there's always room to improve, and we’re committed to making our service better for every customer moving forward.
Thank you again for your honest input.
Honestly not with the price
Honestly not with the price. As great as they were communicating, it looks a bit sloppier in person and I just can't believe how expensive it is for this quality. The wood that it came in was also so funky in color
17 July 2025
Unprompted review
Reply from My Dollfy
We sincerely apologize that the final product didn’t fully meet your expectations, especially considering the price point. As each of our items is handcrafted with care by skilled artisans using eco-friendly materials, slight variations in finish or texture — including the natural wood tone — are part of what makes each piece unique.
That said, we deeply value your feedback and will continue working to improve both quality and consistency while preserving the heartfelt nature of our products. Every doll is made with love and dedication, and we truly hope it still brings some joy and meaning to you.
Thank you again for your honest review.
The doll was lovely the only thing I…
The doll was lovely the only thing I didn’t like was the shipping process. It took almost 2 1/2 months for me to receive this I ordered this at least a month and a half before the day that I needed this as this was supposed to be an anniversary gift for my mom and I had to give this to her months afterwards. I kept asking for updates and was given the run around multiple times.
5 April 2025
Reply from My Dollfy
Thank you so much for your kind words about the doll — we’re truly happy to hear you loved how it turned out 💛
We’re incredibly sorry for the long wait and the frustration it caused, especially since it was meant for such a meaningful occasion. Our products are handcrafted one by one, which takes time — but we understand that timing is everything when it comes to gifts. We also apologize for the lack of clarity in our communication along the way.
Your feedback means a lot and helps us improve. We’re currently working on better production tracking and clearer updates, so that future customers — and hopefully you, too — will have a smoother experience.
We truly appreciate your support and patience.
With love,
My Dollfy Team 🧶
It took a long time for a generic shiba…
It took a long time for a generic shiba to arrive, they never sent the pictures to approve that I payed $20 extra for. Never refunded the $20. The mobile hanger did not fit the crib.
3 April 2025
Reply from My Dollfy
We’re so sorry to hear about your experience — and truly appreciate you bringing this to our attention 💛
It looks like the preview email we sent may have landed in your spam folder, which sometimes happens. We've since improved our process to include SMS alerts so that important updates like these won’t be missed in the future.
We deeply regret the inconvenience this caused, especially since you paid extra for that customization. We’ll be reaching out to you directly to make things right.
Thank you for your patience, and again, we’re truly sorry for falling short this time.
With care,
The My Dollfy Team 🧶
They captured every detail perfectly
I was amazed at the detail in my doll when I received it. They took a picture and made it come to life. Everything was perfect, from the checkers in her pants to the necklace that she was wearing. The process was simple! All I did was send a picture.
24 June 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words — they truly made our day! ✨
We're so happy to hear that your doll captured all the little details that matter — from the checkered pants to the necklace. Our artisans pour their hearts into every stitch, and it means the world to know it brought your photo to life.
Thank you again for trusting us with such a special piece.
We’re so glad the process felt easy — that’s always our goal! 😊
Warmly,
The My Dollfy Team 🧶
You guys made wonderful job
You guys made wonderful job, thank you so much for bringing memories ❤️🩹
23 June 2025
Unprompted review
Reply from My Dollfy
Hi Dielony 💛
Thank you so much for your heartfelt words.
We’re truly honored to have been a small part of keeping those precious memories alive. ❤️🩹
Each doll we make carries a piece of someone’s love — and knowing it means something to you makes everything worth it.
From all of us at My Dollfy, thank you for trusting us.
With love,
The My Dollfy Team 🧶
Omg I loved it…the best ever I will…
Omg I loved it…the best ever I will order again 🩷
20 June 2025
Unprompted review
Reply from My Dollfy
Hi Rosemary 🩷
Omg — your message truly made my day!
I'm so, so happy you loved it. Every doll is crafted with so much care and heart, and hearing that it brought you joy means the world to me.
Thank you for your kind words and your trust.
I’ll be here when you're ready to create something special again 💛
With love,
It was the most beautiful gift
It was the most beautiful gift, I appreciated the up dates and quick edits. The communication was excellent throughout my entire experience from initial order to delivery.
21 June 2025
Unprompted review
Reply from My Dollfy
Hi Leeanna 💛
Thank you so much for your kind words — they mean the world to us.
We’re so happy to hear the gift brought beauty and joy, and even happier that you felt cared for every step of the way. Your trust in our process and your appreciation truly inspire our team every day.
Wishing you many sweet moments with your special doll ✨
With love,
The crotchet doll looked nothing like I…
The crotchet doll looked nothing like I thought & they would not refund me.
19 June 2025
Unprompted review
Reply from My Dollfy
Hi Ashley,
We’re truly sorry to hear that the doll didn’t meet your expectations. Our artisans always do their best to handcraft each doll based on the photos and details provided, and we deeply regret that it didn’t turn out as you hoped.
Since each item is fully handmade and personalized, we typically aren’t able to offer refunds — but your feedback matters a lot, and we’re always working to improve. If you'd be open to sharing more details with us directly, we’d love to make things right or offer a solution.
With sincere apologies,
Scammers. Do NOT trust them. Bad owner/operator
Ordered 2 dolls and paid $20 extra per doll for custom input. Waited over a month for them with several emails apologizing for the delay. I was not able to customize the dolls or have them add anything even though I paid extra for their service. Also, ordered 2 cards for the doll, and only received one. They refused to send it out, even though I paid for it and instead emailed me a copy of it and told me to print it out… incredible. Spent over $100 on dolls that were supposed to be meaningful. Don’t trust them, will be reporting the overcharge to my bank
15 June 2025
Unprompted review
Reply from My Dollfy
Hi Damian,
I’m truly sorry for your disappointing experience. This is far from the thoughtful, meaningful gift experience we aim to provide.
Regarding the custom inputs, it appears there may have been a miscommunication — we always send a preview email for approval, but in some cases it may land in spam and go unseen. We’ve since added SMS alerts to help prevent this issue in the future.
As for the second printed card, I completely understand your frustration. The reason we offered the digital version was due to the tight timeline, but it was never our intention to withhold something you rightfully paid for. If you’re still open to it, I’d be happy to ship a physical version of that missing card immediately at no cost to you.
Please accept my sincerest apologies — we truly care about every customer’s story and are working hard every day to improve.
Warmly,
No Accountability in this Company.
This company has much to learn on ‘Professionalism’.
The product eventually got to my mailbox 2 1/2 months after the purchase. It was a Valentine’s Day gift and it was ordered and paid for on month in advance.
It was one thing after another & another & another! And just when you thought the order was ready, there would be something else.
The communication was sub par & unnecessarily DRAWN OUT! (Probably intentionally)
The artist got many colors wrong. Many TIMES! Each and every time, this would set back the process MUCH IN TIME.
The artist also gave the female doll very dark ‘roots’ in blond hair. lol There weren’t even any roots in the PHOTO!
MyDollify imagined roots in hair & then COMMITTED IT TO YARN! (You can’t write this s***!) or maybe you can now at this point idk.
They would not budge on a discount for the product even though management was very much aware the product was almost 2 months late on delivery for Valentine's Day.
Responses from management were obnoxiously polite to the point where it was intentional and they just made really poor excuses. No accountability. The whole experience was insufferable….
Never again with this company. Never again.
17 April 2025
Unprompted review
Reply from My Dollfy
Hi Wesley,
I’m truly sorry for your experience, and thank you for taking the time to share such detailed feedback — even though it’s painful to hear, it’s important.
We take full responsibility for the delay and the stress it caused, especially for such a meaningful occasion like Valentine’s Day. Your expectations were absolutely valid, and we deeply regret not meeting them.
As for the doll details, like the hair color and repeated adjustments, we clearly failed to translate your vision accurately, and that’s on us. Our dolls are handmade with care, but in this case, too many rounds of back-and-forth may have caused more harm than help — and we’re now reviewing how to streamline and clarify the preview process to avoid this in the future.
Regarding the tone of our communication — if it came off as dismissive or overly formal, that was never our intent. We genuinely aim to treat every order with heart and humility, and it’s clear we fell short of showing that authentically.
We know a refund or discount wouldn’t fix your experience — but we’d still like to make it right, in whatever way we can.
Please feel free to email me directly at support@mydollfy.com if you’re open to continuing the conversation.
Warmly,
The quality and look of the dolls were…
The quality and look of the dolls were amazing! I couldn't have been more happier with them.
13 June 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words! 💖 We're absolutely thrilled to hear that you loved the dolls — it means the world to our team. Each one is made with care, and knowing they brought you joy truly makes our day! 🧶✨
Communicative and the product turned…
Communicative and the product turned out great. Our senior dog just passed away and we are about to have our first baby, so this meant a lot to us.
9 June 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words. We're deeply sorry for your loss and truly honored to create something meaningful during this special time in your life. Wishing your growing family comfort and love. ❤️
Extremely disappointed in the outcome…
Extremely disappointed in the outcome of such an expensive purchase. Customer service is no help. I would not recommend wasting your money here.
3 June 2025
Unprompted review
Reply from My Dollfy
We’re truly sorry to hear that you were disappointed with your experience. It’s never our intention for any customer to feel let down—especially after making a meaningful and personal purchase.
Our team puts a lot of heart into every handmade piece, and we regret that we may not have met your expectations this time. We’d love the opportunity to understand what went wrong and try to make it right.
Please feel free to reach out to us directly at support@mydollfy.com—we’re here and willing to help in any way we can. Your feedback is important and helps us do better.
Warm regards,
DO NOT BUY any accessories from these…
DO NOT BUY any accessories from these folks — i bought 2 whole setups — 2 mobiles, 2 hangers and 2 music boxes. When put together even at the highest setting they hang too low in crib. When I asked to return the hangers, they said no and really offered me no useful alternatives even though i spent quite a bit for the two mobiles. VERY DISSATISFIED.
14 May 2025
Unprompted review
Reply from My Dollfy
We’re truly sorry to hear about your experience and that the hangers didn’t meet your expectations. We understand how disappointing that must be, especially after purchasing a full set.
Our team designs each product with care, but we recognize that crib dimensions can vary and that our current hanger height may not work in every setup. While our return policy typically doesn’t cover accessories due to international shipping costs, we truly regret that we weren’t able to offer a more satisfying solution in your case.
Your feedback is incredibly important, and we’ll be using it to improve both our product design and customer support moving forward. If there’s anything else we can do to make things right, we’re here and happy to help.
Warm regards,
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