Initially I had a few problems trying to understand the video clip on you tube, but the guy giving instructions was talking to fast. I was left to call the company but had to go through the normal pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got this EV charger because I have had it the past and loved the app. This time though, the app is displaying wrong data. I do not yet have panels or batteries, yet the graph and data displays ex... See more
Company replied
The chance to speak to a person and explain to them the full scope of the issue. The opportunity to talk through solutions as we implemented them. The offer of a call back in 5 days time was simpl... See more
Company replied
We made arrangements to have charger fitted and you have to take photos of your electrical equipment your drive and were you want your charger on the wall.We uploaded all this on a app and got no repl... See more
Company replied
Company details
- Green energy supplier
- also in
- Electric vehicle charging station
- Electronics Company
- Solar energy equipment supplier
About myenergi
Written by the company
myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Discover zappi GLO
Discover zappi GLO
Smarter energy, made simple.
Written by the company
- Take control of how your home generates, stores and uses energy.
- myenergi products work together as a complete Home Energy Management System, helping you get more from your solar, battery storage and EV charging.
Our promise to you.
Designed in the UK. Built for reliability.
We design our products in the UK with quality, reliability and sustainability at the core.
Our ecosystem combines carefully selected components and technology that work seamlessly together, all backed by comprehensive warranties and our UK-based customer support team.
If something isn’t right, we’ll work quickly to put it right.
Contact info
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, United Kingdom
- 0333 300 1303
- support.gb@myenergi.com
- myenergi.com
4.1
Great
7k reviews
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Great EV charger
Great EV charger, many options, easy to navigate. Currently using as a 7.4kw, but will upgrade to use as a 22kw charger later.
11 October 2026
Reply from myenergi
Thank you so much for the wonderful feedback. We are thrilled to hear that you are enjoying the variety of options and finding the system so simple to navigate. It is great to know the unit is working well for you at your current power level, and we hope it continues to serve you perfectly when you decide to upgrade in the future.
Warmest Regards,
The myenergi team
Very efficient
Very efficient, tidy, speedy, thoughtful and friendly!👍 very impressed, Thankyou
18 October 2026
Reply from myenergi
We appreciate your positive feedback! We're so pleased to hear that your experience was quick, neat, and carried out with such care and friendliness.
Warmest Regards,
The myenergi team
Good service,
Good service,, all the staffs are very friendly and reachable at any time.
11 October 2026
Reply from myenergi
We appreciate your positive feedback! We are so glad to hear that you received good service and found our team to be incredibly friendly and always available to help.
Warmest Regards,
The myenergi team
Reply from myenergi
We are thrilled to hear that you are enjoying the great value and smart features of your new charger. Thank you so much for sharing your wonderful feedback with us!
Warmest Regards,
The myenergi team
Love the little app whose graphics…
Love the little app whose graphics display what’s happening with the myenergi tech fitted by UPS Solar down the side of my house house to make everything connect.
18 October 2026
Reply from myenergi
We are absolutely thrilled to hear that you love our app and find the graphics helpful for visualizing how your green technology connects and works together. It is wonderful to know that the system installed by your provider is performing so well for you. Thank you for sharing your positive experience!
Warmest Regards,
The myenergi team
Initially I had a few problems trying…
Initially I had a few problems trying to understand the video clip on you tube, but the guy giving instructions was talking to fast. I was left to call the company but had to go through the normal process of pressing options button which went round in circles..has problems connecting to wifi,eventually I ran data cable which automatically connects you to myenergi..then I was able to be connected to right technical person for me to log on the system. The staff were very good in explaining what I should do. The eddy is very good much like my emmersun unit but it failed after 11 years. The app is very good.
11 October 2026
Reply from myenergi
We are glad you enjoyed your experience with our application and the eddi device, and we appreciate you taking the time to share this four-star review. We are happy to hear that our technology is performing well for you as a replacement for your previous system. However, we acknowledge the initial difficulties you faced with our online instructional video being too rapid, the frustration of navigating our automated telephone menu, and the challenges establishing a wireless connection. We are pleased our team could guide you through the setup once you connected via the data cable. Your feedback regarding the speed of our tutorials and the complexity of our phone system is incredibly valuable, and we will use it to improve our support resources. Thank you for your patience and for choosing our product.
Warmest Regards,
The myenergi team
Got all sorted no hassle.
11 October 2026
Reply from myenergi
We are so pleased to hear that you had such a smooth and hassle-free experience with us. Thank you for taking the time to share your wonderful feedback, we truly appreciate it.
Warmest Regards,
The myenergi team
Simple operation
Simple operation, does everything we require. Would be nice if I did have to be hard wired and had a 32amp plug and gpo.
This way if it ever needs replacing I won’t need an electrician to do so
16 October 2026
Reply from myenergi
It is wonderful to hear that the charger is simple to operate and meets all of your requirements. We really appreciate your valuable feedback regarding the hardwired installation and the suggestion for a plug and socket option to make future replacements easier. Your input is incredibly helpful as we continuously look for ways to improve our products.
Warmest Regards,
The myenergi team
The charger works well
The charger works well, but the app is quite 'glitchy' unfortunately. Hopefully a future update will resolve this soon.
9 October 2026
Reply from myenergi
We are glad you enjoyed the charger. We appreciate your feedback regarding the application issues and are actively working on updates to improve its performance.
Warmest Regards,
The myenergi team
Reply from myenergi
We are so glad to hear that you had such a positive experience with both our product and the professional who set it up for you. Thank you so much for your wonderful recommendation and for taking the time to share your feedback!
Warmest Regards,
The myenergi team
Quick installation and working well
10 October 2026
Reply from myenergi
We are so pleased to hear that your setup was completed quickly and that everything is performing well for you. Thank you for sharing your wonderful feedback!
Warmest Regards,
The myenergi team
The installation engineer could not get…
The installation engineer could not get the zappi to go live and had to order a replacement device which started straight away. Not his fault of course but just ment a delay in getting started.
Otherwise all good so far.
16 October 2026
Reply from myenergi
Thank you for sharing your experience with us.
We are sorry to hear that your initial installation was delayed due to a faulty unit, but we are very pleased that our engineer was able to quickly resolve the issue by sourcing a replacement device that worked immediately.
It is wonderful to know that everything is working well for you now, and we appreciate your patience and understanding throughout this process.
Warmest Regards,
The myenergi team
I got this EV charger because I have had one before
I got this EV charger because I have had it the past and loved the app. This time though, the app is displaying wrong data. I do not yet have panels or batteries, yet the graph and data displays exporting activity. I am hoping this is wrong and that I am not buying power and immediately exporting it. I don’t even have an export tariff, so that situation would be very alarming.
I hope you are interested in my feedback and that someone contacts me over this.
17 October 2026
Reply from myenergi
Thank you for your review.
I am sorry to hear that the app is displaying incorrect data, particularly as you have used a myenergi charger before and had a positive experience.
From your description, my first thought is that the issue may be related to the grid CT clamp. If the CT clamp has been installed facing the wrong direction or is positioned incorrectly, it can cause the system to interpret imported energy as exported energy, resulting in graphs and data that do not accurately reflect what is happening at your property.
Have you raised a support ticket via support.myenergi.com or contacted our support team on 0333 300 1303? If so, please let me know your ticket number and I will be happy to take a look.
The good news is that, based on what you have described, this sounds more like a configuration or installation issue rather than a fault with the charger itself.
Customer Experience Team
myenergi
Panel s not working for a week.new…
Panel s not working for a week.new Eddie installed this week and now panels not working again
Very disappointed with the after sales service
16 October 2026
Reply from myenergi
Thank you for your review.
I'm sorry to hear you're experiencing issues with your solar panels. However, I should clarify that we are the manufacturer of the eddi and are not responsible for the operation or performance of the solar PV panels themselves.
As the issue appears to be with the solar generation system, I would recommend contacting the original installer or the manufacturer of the solar equipment, as they will be best placed to diagnose why the panels are not generating power.
If, once the solar issue has been resolved, you require any assistance with the eddi itself, please don't hesitate to contact us and we'll be more than happy to help.
Kind regards,
Customer Experience Team
myenergi
Reply from myenergi
Thank you so much for sharing your positive feedback.
We are thrilled to hear that you found our team to be very helpful during your experience. Providing supportive and friendly assistance is always our top priority, and it is wonderful to know we succeeded in assisting you.
We truly appreciate you taking the time to leave this kind review.
Warmest Regards,
The myenergi team
Reply from myenergi
We're glad you enjoyed your experience. We appreciate your feedback about our easy installation.
Warmest Regards,
The myenergi team
Faulty Zappi charger
I had been waiting since the 19th August for the faulty Zappi to be replaced.
Apparently the fault was closed on the system when I chased the first time.
Also, another delay was the replacement Zappi was sent to the wrong address.
17 October 2026
Reply from myenergi
Thank you for your review.
I am so very sorry to hear about the delays and the experience you've had. Waiting since August for a replacement is clearly not the level of service we aim to provide, and I can fully understand your frustration, particularly given that the fault was mistakenly closed and there were further delays caused by the replacement unit being sent to the wrong address.
Could I please ask that you update your review with your ticket number, or alternatively raise a ticket via support.myenergi.com quoting this review? I'd be more than happy to personally look into the case, establish exactly what has happened, and ensure we do everything possible to get this resolved for you.
I look forward to hearing from you.
Kind regards,
Customer Experience Team
myenergi
Terrible
Honestly, the app set up is awful. I’m a millennial who should be used to tech and apps but even I’ve struggled with this one.
How hard can it be to simply have a bluetooth connection button on the zappi glo without turning the isolater off?
The app itself is about as useless as it gets
17 October 2026
Unprompted review
Reply from myenergi
Thank you for your review.
I'm sorry to hear you've had difficulty setting up your zappi GLO and that the app hasn't met your expectations. We appreciate that technology should be straightforward to use, and it's clearly frustrating when the setup process feels more complicated than it needs to be.
The vast majority of customers are able to connect and use the app successfully, so I'd be keen to understand exactly where you're encountering difficulties and see if there's anything we can do to help improve your experience.
Please give us a call on 0333 300 1303 or raise a support ticket at support.myenergi.com, and one of our team will be happy to assist you with the setup process and investigate any issues you're experiencing with the app.
We appreciate the feedback, as it's through comments like yours that we can continue to improve both our products and user experience.
Kind regards,
Customer Experience Team
myenergi
Very efficient service
Very efficient service. Pleasant staff to deal with. Highly recommend myenergi.
10 October 2026
Reply from myenergi
We appreciate your positive feedback! We are so pleased to hear that you experienced such fast, helpful service and that you highly recommend us.
Warmest Regards,
The myenergi team
Friendly and efficient service
10 October 2026
Reply from myenergi
Thank you for sharing your positive experience. We are delighted to hear that you found our team to be both welcoming and prompt in their support. Your feedback is greatly appreciated.
Warmest Regards,
The myenergi team
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