Initially I had a few problems trying to understand the video clip on you tube, but the guy giving instructions was talking to fast. I was left to call the company but had to go through the normal pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got this EV charger because I have had it the past and loved the app. This time though, the app is displaying wrong data. I do not yet have panels or batteries, yet the graph and data displays ex... See more
Company replied
The chance to speak to a person and explain to them the full scope of the issue. The opportunity to talk through solutions as we implemented them. The offer of a call back in 5 days time was simpl... See more
Company replied
We made arrangements to have charger fitted and you have to take photos of your electrical equipment your drive and were you want your charger on the wall.We uploaded all this on a app and got no repl... See more
Company replied
Company details
- Green energy supplier
- also in
- Electric vehicle charging station
- Electronics Company
- Solar energy equipment supplier
About myenergi
Written by the company
myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Discover zappi GLO
Discover zappi GLO
Smarter energy, made simple.
Written by the company
- Take control of how your home generates, stores and uses energy.
- myenergi products work together as a complete Home Energy Management System, helping you get more from your solar, battery storage and EV charging.
Our promise to you.
Designed in the UK. Built for reliability.
We design our products in the UK with quality, reliability and sustainability at the core.
Our ecosystem combines carefully selected components and technology that work seamlessly together, all backed by comprehensive warranties and our UK-based customer support team.
If something isn’t right, we’ll work quickly to put it right.
Contact info
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, United Kingdom
- 0333 300 1303
- support.gb@myenergi.com
- myenergi.com
4.1
Great
7k reviews
Asks customers to review
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Friendly and efficient service
10 October 2026
Reply from myenergi
Thank you for sharing your positive experience. We are delighted to hear that you found our team to be both welcoming and prompt in their support. Your feedback is greatly appreciated.
Warmest Regards,
The myenergi team
Great service on the phone
Great service on the phone, whole fix took exactly 2 weeks which is longer than expected
17 October 2026
Reply from myenergi
We are glad you enjoyed our phone service. We appreciate your patience with our two-week turnaround time for this repair.
Warmest Regards,
The myenergi team
First time to use ticks all the boxes
17 October 2026
Reply from myenergi
We are glad you enjoyed your first experience with us.
Warmest Regards,
The myenergi team
I haven't used it as yet so can't fully…
I haven't used it as yet so can't fully comment
10 October 2026
Reply from myenergi
We thank you for this rating and hope our product meets your expectations once used.
Warmest Regards,
The myenergi team
Engineer was communicative throughout…
Engineer was communicative throughout and did an excellent job.
17 October 2026
Reply from myenergi
We appreciate your positive feedback! We are delighted to hear that our technician kept you well-informed throughout the process and delivered outstanding work. Thank you for sharing your experience with us.
Warmest Regards,
The myenergi team
Does what’s it’s meant to
Does what’s it’s meant to, app seems fine and clear only downside if the actual charger, quite bulky and not the best looking, pictures are not per the reality
14 October 2026
Reply from myenergi
Thank you for taking the time to share your feedback with us. We are pleased to hear that the charger is functioning as intended and that you find the app clear and easy to use. However, we are truly sorry to hear that the physical design and size of the charger did not meet your expectations, and that the product images did not fully reflect reality. We strive to provide accurate representations of our products, and your comments regarding the aesthetics and bulkiness are incredibly valuable to us as we continuously work to improve our designs.
Warmest Regards,
The myenergi team
Very pleasant team that did my solar…
Very pleasant team that did my solar panel. Also very tidy. Very pleased
Robert
10 October 2026
Reply from myenergi
We are delighted to hear that you had such a positive experience with our polite team and that they left everything neat and tidy after installing your solar panels. Thank you for sharing your feedback with us.
Warmest Regards,
The myenergi team
Reply from myenergi
We are thrilled to hear that our team provided such great assistance with getting your new account up and running. Thank you for sharing your wonderful feedback with us.
Warmest Regards,
The myenergi team
Very quick response to an issue with my…
Very quick response to an issue with my zappi😎👍
16 October 2026
Reply from myenergi
We are glad we could resolve your issue so quickly. Thank you for your feedback.
Warmest Regards,
The myenergi team
Reply from myenergi
We are thrilled to hear that you found our product so straightforward to operate and that you received excellent support from our team. Thank you so much for taking the time to share your wonderful feedback with us!
Warmest Regards,
The myenergi team
Arrived on time and set me up on the…
Arrived on time and set me up on the app and gave me his mobile number number if I have any problems before leaving.
16 October 2026
Reply from myenergi
We are glad you enjoyed your experience. We always aim to provide punctual service and thorough support, ensuring our setup process is smooth and helpful.
Warmest Regards,
The myenergi team
Everything went to plan and the app…
Everything went to plan and the app seams simple enough that evenn I can operate it.
16 October 2026
Reply from myenergi
We're delighted to hear that everything went smoothly with your setup and that you find our app so simple and easy to navigate.
Warmest Regards,
The myenergi team
Very helpful and knowledgeable person…
Very helpful and knowledgeable person help me fix the problem.
16 October 2026
Unprompted review
Reply from myenergi
We appreciate your positive feedback! We're so glad to hear that our team member was supportive and possessed the expertise needed to resolve your issue successfully.
Warmest Regards,
The myenergi team
Great product that integrates well and…
Great product that integrates well and excellent service from Giles and Mark at OXSolar.
15 October 2026
Reply from myenergi
We are delighted to hear that you are pleased with your new equipment and had such a positive experience with the installation team. Thank you for sharing your feedback.
Warmest Regards,
The myenergi team
Beware of thick walls in an old building (Zappi Glo)
I had intended going for Zappi Glo but when electrician was about to wire in the unit it was discovered that Zappi Glo was strictly Wifi only. If you have 2ft walls in an old house and the unit is outside some distance from internal Router , it may be a no goer. Zappi 2, which is slightly more expensive had to be sent for and was installed NO complaints with the unit.
No complaints with Zappi's service either. Thank you to them for acknowledging my comments and appearing to take on board feedback. Thank you
16 October 2026
Reply from myenergi
We appreciate you sharing your experience and thank you for the four-star rating. We are glad you are happy with the performance of your new charging unit. It is understandable that the unexpected installation challenges and the additional cost for the alternative model were frustrating, especially when dealing with the thick walls of an older property. We aim to make product specifications as clear as possible to help avoid these connectivity issues. Your feedback is valuable, and we will use it to improve how we highlight the different connection requirements between our models to assist future customers.
Warmest Regards,
The myenergi team
It was resolved real quick once it was…
It was resolved real quick once it was picked up by the support agent. There were delays in picking it up though. But I am happy overall. Thanks!
9 October 2026
Reply from myenergi
We are delighted to hear that your issue was resolved quickly once you connected with our support team. We appreciate your feedback regarding the initial delay in getting through, and we are constantly working to reduce wait times for our customers. Thank you for sharing your positive experience with us.
Warmest Regards,
The myenergi team
Sam was very helpful
Sam was very helpful, professional and personable. Talked me through steps to sort the problem and advised on suitable settings etc
Great customer service
16 October 2026
Unprompted review
Reply from myenergi
We are so pleased to hear that you had such a positive experience with our team member. It is wonderful to know they were helpful, professional, and took the time to guide you through the necessary steps and settings to resolve your issue. Thank you for your kind words about our customer service.
Warmest Regards,
The myenergi team
Zappi Glo
I got the Zappi Glo installed. It's a neat design and works well once you have connected it to your wifi and the app. Connection to the app was a little tricky, but after a few failed validation attempts, it seems OK now.
15 October 2026
Reply from myenergi
We are pleased to hear that you are enjoying the neat design of your new charger and that it is performing well for you. We appreciate your patience with the initial pairing process, as we know getting connected to the network and setting up the application can sometimes take a few tries. It is wonderful to know that everything is now up and running smoothly.
Warmest Regards,
The myenergi team
Installation went well and operating as…
Installation went well and operating as intended
8 October 2026
Reply from myenergi
We are delighted to hear that your setup went smoothly and that everything is functioning exactly as you expected. Thank you so much for sharing your positive experience!
Warmest Regards,
The myenergi team
Not a major problem
Not a major problem , but firmware stuck during update and left a status of “ Start up “ , had to do a factory reset , fortunately information on you tube
9 October 2026
Reply from myenergi
We are glad you enjoyed your experience overall. We appreciate your feedback regarding the firmware update issue. We are looking into our update process to prevent this startup freeze from happening again.
Warmest Regards,
The myenergi team
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