myenergi Ireland 

Response within minutes.
Guided through procedures.
Very pleasant customer service agent.

I had a problem whereby the Zappi wifi connection disconnected and rebooting didn't resolve matters. I emailed myenergi and Emma got back and after a few back and forth emails and a phone call she was able, with much patience, to resolve my problem.
Good speedy response and resolution by a customer service representative who seemed to actually care about solving the problem.

Dealt with Emma re an issue with my Eddi. She was fantastic from start to finish and got my issue rectified. Really pleased with myenergi back up service. Thank you.

I was supported by Fiona and was very happy with the way she handled my problem. She was thorough and courteous towards me.

MyEnergy support has to be one of the best out there. I dealt with Emma who was very helpful and patient and who resolved my issues efficiently. I feel confident that any issues I may have going forward will be addressed quickly. Well done, real, genuine customer support.

What made my experience great? CLODAGH! Had a small issue with my zappi glow (Internet connection to the appliance), and Clodagh was so helpful. She was very clear in her communication, walking me through every steps and got everything working again pretty quick.
Very professional and very friendly at the same time.
I wish every customer support agent from any company was like her: this would make everyone's life so much easier.
If myenergi has an award system for employees, she definitely deserves one!
Thank you again Clodagh.

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I would like to thank Alana for her excellent support in resolving my issue. Her professional approach and top-level technical assistance really stood out. I was pleasantly surprised by how quickly the problem was fixed. Once again, thank you, Alana — I highly recommend this service.

Emma at MyEnergi was really excellent in resolving my problem. She arranged a call at a time that suited me and was very patient in talking me through the steps required to amend the settings in my Zappi Glo

Myenergi app showed system was offline. Clodagh in myenergi office was very helpful. She very quickly guided me through the Eddie menu to check offline status. She advised to switch Eddie off and on using the switch underneath. She then confirmed the Eddie and Zappi were back online. Myenergi App is working perfecting again.

Had a issue with my zappi and was contacted by clodagh with my energi Ireland ! I found clodagh extremely helpful and courteous and phoned back the next day to see how the overnight car charge performed.

I had issues with my recently installed Zappi Glo...I won't go into detail but suffice to say, I was at a dead end. I messaged the helpline and got in touch with Emma in the Belfast Office. She rang me and talked through the problem. It was rather complicated, and 6 emails later, she had it sorted for me.
Emma was extremely helpful, friendly and courteous at all times during our interactions. She must have the patience of Joab to deal with technically deficient pensioners like myself.
Thanks again Emma.

Patient, thoughtful, clear and considerate.
I was delighted by the support I got from the Belfast office (Emma) in sorting out the restriction on my EV Charger power supply.
The fix involved a number of system setting changes which I was walked through in a very professional manner. I felt very well supported throughout.
Consistent with my previous contact with myenergi - excellent technical service. Thank you so much.

We required a replacement Zappi. From describing the initial fault and getting a replacement, all emails with several representatives were answered promptly. Following the installation of the new charger the myenergi system needed a reset. I am very grateful to Emma who spoke to me over the phone and guided me patiently and clearly through all the necessary steps. Thank you Emma.

I was having issues setting up the EV Zappi Charger. Clodagh from Energi contacted me and was brilliant talking me through the different steps to solve the problem. Thanks again Clodagh. You have great patience 😁

Excellent service provided by Emma in re-connecting my Eddi to the router. She guided me through all necessary steps with great patience and clarity. Sometimes it's not so easy for an older person like me to follow all these steps but she never once gave up on me. Emma did your company proud!

Thanks very much for the qreat service taking a bit of time but get sorted eventually. Thanks a lot to Emma for patience and professionalism.I would highly recommend.

Excellent Service from the myenergi Ireland Support team.

A big thank you to Emma on 16th Dec for resolving my issue quickly. Emma guided me through the zappi system like she was seeing it through my eyes. Very knowledgeable and patient. A credit to your support team.

Thank you again,
Happy myenergi Ireland customer

Emma mccormick was brilliant really helpfull and made a stressful set up very easy. Lovely manner calm and so helpful. Excellent customer service

I had an issue with my Zappi charger which I tried to resolve myself unsuccessfully. I logged a ticket and Emma rang me the next working day. Within 10 minutes the issue was resolved and the charger was working again.

I recently had an excellent experience with myenergi Ireland customer support. Clodagh, who assisted me with a technical issue, demonstrated remarkable patience and expertise throughout the process. Despite several email exchanges, the problem remained unresolved, so Clodagh arranged a direct call to address the issue.
During our conversation, Clodagh guided me through a complex troubleshooting process with clear and concise explanations, making everything easy to understand. Their patience and professionalism gave me real confidence in the solution provided.
Additionally, I spoke with Clodagh's colleague, Michael, who also worked to resolve the issue. Ultimately, it was determined that the problem was not with the myenergi Ireland Zappi device, but rather with my EV, which was not charging during the night.