myenergi Ireland 

In my experience the team is great responder, quick, adequate and fast. They are as professional as kind. I happy being a customer of Myenergi.ie

As an installer these guys are fantastic to work with. Great products that rarely give any issues and if they do the back up service is excellent

I spoke to a young lady called Clodagh. She listened to the problem, understood it a talked me through the correction procedure. Clear , calm instructions with the patience to wait for me to carry them.
Complete success, and she was very pleasant with it.

Emma solved my problem with the hub to Eddie connection in such a professional kind and helpful way. She is outstanding in her job

I had a issue with the on board charger in my Citroen EV C4 .initially I thought it was my Zappi charger that was not allowing my car to charge past 77% I contacted Energi and got speaking a very helpful man called Tony,who calmed me down and assured me he would find the cause of the problem after numerous tests remotely on my Zappi which did not have a fault he suggested I go back to citroen who eventually discovered the on board charger in my car was faulty on my new car .Thank you Tony for your help and patience .Oliver Conyard

After long wait finally I received help, but it was a great experience and felt the eagerness to help from support professional, thank you Tony!
Thank you my energi!

Why is Zappi delivered separately? Why can't the installation team bring it along? The installer did the most terrible job, instead of pulling cable under ground like I asked, he fitted the most basic white plastic tube on the house facade. After 2 months I start getting 4217 on the Zappi, it took another 2 months before unit was replaced. And a cherry on top, installer did not pick old unit, I had to ship it back myself. Worst user experience, avoid.

I engaged to purchase a Zappi home charger. After numerous attempts to submit the documents for the installation, I was told that the portal isn't working. After continuous back and forth, I ended up having to request a refund and purchase the charger from another installer.

Just to be absolutely clear, I have an Earth rod as made out on numerous occasions but it was housed behind box and I couldn't get a picture of it without moving cables. It was not safe for me to do this. They refused to believe me and told me that my system doesn't have a basic fundamental system element which was factually incorrect. They refused to come out and test the rod and they refused to find a solution. Just shocking service all around.

UPDATE: I had a Hypervolt installed today. The rod was found and clearly visible under the ESB meter as I had said. If there is one view I am sure of, it is far more pleasant going with a competitor. It is incredibly frustrating having "experts" like Simon sitting behind some desk telling you what your system has and doesn't have when in reality what comes from them is factually incorrect.

The support team at Energia are simply the best. I have had a few issues ( my own fault ) in the past but thanks to both Emma and Clodagh they dealt with those issues in such a professional manner. Their calming manner made you feel at ease ( and in my case not feel stupid) . I also had a problem with my zappi yesterday- it just ceased working ! 🤨- but I was lucky again to speak to a very helpful gentleman Liam who was more had a very calming presence as I was not a very happy individual due to the challenges I faced in getting through to a human voice. Thank you 🙏 to all 3 of you for your patience and your professionalism in dealing with me.
However I do have a major issue with trying to get in contact with a person in your support division. Please remember not of all us are in the technological age and it would be great if you had an age friendly ph number that people in “ our golden years” ie over 65 could make contact with you. I’m thinking of Eir who has this service and it’s a great service. Thank you Emma, Clodagh and Liam for your support once more.i hope Energia realise what great staff the company has.👏👏👏👏👏👏👏👏

I would like to say that my experience in dealing with the myenergi team I Belfast Ireland has been superb, with a very special mention for Clodagh, who has solved a problem that we have had for a number of months, Clodagh , has been very patient, methodical, friendly in her approach to solving the fault we have had with our scheduled charging, in a word she has been amazing , and I would like to thank her for her tenacity, and her lovely Irish sense humour, well done Clodagh, x

After many weeks of no progress I was eventually put in touch with senior engineer Gary who absolutely nailed in 15 minutes what others couldn’t manage in 2 months. He is the person you need to speak to if you want prompt resolution. Really knows his stuff!!

I am so angry with this company and complete lack of customer care, I used to be able to call them, wait a stupid length of time for someone to answer and get them to talk me through the issue.
Now you can't even do that, you need to log a support ticket, which is an extremely difficult and confusing process. After you submit your support request, you get emailed a ticket number that you need when you call support to get into the same ridiculous queue.
This company's products were highly recommended to me when I invested heavily in my solar and EV charger, it's probably the biggest purchase mistake I have ever made.
AVOID this company.

I couldn't find the registration number on my Zappi car charger but Emma in Myenergi took me through the process and sent me an email with the serial and registration numbers shortly after my phone call with her. She was very pleasant, helpful and efficient to deal with.

I had an issue with my Zappi and reached out to the customer service team for help. The two representatives I worked with were very helpful and responded quickly to my support ticket. Although it took some time to fully resolve the issue, I was very satisfied with the final outcome.

Clodagh was amazing. Very helpful in getting me up and running. She answered all of my questions and was extremely knowledgeable and friendly. Thank you so much.

I had an excellent experience with Clodagh from customer service . She was just fantastic helping me through every detail and toot the time to ensure that the problem was resolved . Good old fashioned customer service thank you so refreshing

Barbara

I had a problem with our Zappi and Eddi talking to each other after a couple of recent power outages in the area. I'm pretty technical, but couldn't get things sorted. I called the helpdesk, told them what I had tried and that I wasn't at the house right now. They didn't treat me like an idiot or try and bring things back to the basics. They very quickly assessed what I had tried, checked a couple of things remotely and gave me some steps to try that evening which worked first time.

I wish all helpdesks worked this way!

Had internet connection problems. Team an myenergi (Emma) were super helpful and guided me through the issues (most likely caused by my internet). They could not have been more helpful and generous with both time and tolerant of my technical limitations. All was resolved very satisfactorily and I have a clear and concise email to guide me on how to fix if there is another event.

Had a problem with a product and made contact with MyEnergi.
From the very outset, everyone I spoke with were most helpful. I particularly want to mention Emma ans Alana who were extremely helpful, professional and courteous throughout.
Problem solved with no delay.
Best company that I have dealt with in a longtime.
Well done to all concerned and thanks.
Kevin

Been having issues pairing a zappi with an eddi. Called tech support today and they couldn't of been more helpful. Walked me through every step of the day with absolute ease. 10/10