myenergi Ireland 

I am a 75 year old man and not computer literate.
Thomas took me through each step in setting up an app for my Zappi with unbelievable patience. I have never experienced such service any other place.

Prompt advice from Thomas solved the problem of lost wifi connection between the eddi and the app.

They respond quickly and are always helpful.

Had an issue with the app and equipment that was resolved with very clear instructions from Thomas.

Raised the query and got a reply within 24 hours that resolved the problem

Apart from long wait for call to be answered.I spoke with Fiona who talked me through all my issues .She was very knowledgeable and professional and got me sorted.I highly appreciate Fiona's professional help.Top class

After sales is very good. Emailed 1 issue and was resolve by Thomas within a day. 5 stars

I am waiting 3 days before anybody call or email me , but when I received the emails the problem was fixed in 10 minutes, so professional and know the product. , Very happy

I contacted this company to help me set up night time electric charging on my EV at the Eco Rate. Thomas took the call and he directed me through all the steps in the Process. He was absolutely fantastic , he was very professional, technical , patient and customer focused.
Thanks to Thomas I am now have Scheduled night time charging on my EV.
I was very impressed and indeed very happy and looking forward to lower electric bills.

MY installers had called and replaced a fault Eddi device - but afterwards , The Zappi was not getting any surplus diverted. Sent an email to technical support - Fiona responded more or less instantly and setup a call. Walked me through what need to be done and after trying a couple of options - got sorted. Level of technical knowledge, patience and professionalism was second to none. One of the most positive technical support experiences I'v had. Top class service. Dont hesitiate to give them a call if you have any issue.

Disconnected app problem sorted quickly. Thomas responded to initial query very efficiently and helped resolve matters in no time. Well done guys.

Easy to report a problem - no chats, no barriers - and really helpful response and suggestions.
All was fixed in no time.

On the Friday of the Microsoft system crash my WiFi dropped and my app would not connect to the Eddie unit. Indeed, the Eddie unit had also disconnected from Harvi and I could get no information from the solar system. A quick email to the.Myenergi Team had Fiona on my case immediately and she quickly dispatched several emails that were both easy to understand and effective in getting me up and going again. Full marks to Fiona and the team and absolutely great service and first class instructions that even I could follow!

I’m really impressed at the professionalism and quality of service from the Technical Support Team. The team clearly know their products extremely well and talk you through the process in a clear, friendly way.

I had issues connecting a hub to my eddi to use the app. Fiona was so patient and talked me through it over the phone and was a great help. I was very pleased how easy it was to make contact and how quickly my issue was identified and sorted for me.

I had an issue with readings from my Eddi and the hub. Thomas at Myenergi responded within 24 hours and explained some things to look out for. He identified the issue immediately, we booked a phone call for a day & time that suited me to be at home and the issue was sorted. Thanks for having such a good customer support team.

I bought a house with a MyEnergi Eddi and needed help to get it connected. The support team at MyEnergi Ireland were extremely helpful and responsive. For this relatively new tech, having good support is a must. 5 stars!

Phoned MiEnergi for help with (I thought) a problem with recently installed Eddi unit. Turned out not to be Eddi's fault at all, and every effort was made to find the source and eliminate possible factors. VERY helpful.

Had a small issue getting the myenergi app set up. I'm not very tech savvy, but Clodagh in myenergi.ie responded to my email within 24 hours & advised me on how to solve my issue through subsequent emails. Great customer service.

The support service from my energi was fantastic. We had a number of issues scheduling the Zappi and connecting it to the internet. All the staff were so helpful. When the hub arrived Fiona patiently talked me through the whole process in a very easy to undertand process...she was amazing. The hub had issues connecting and she stuck with it until everything was sorted including waiting while we updated the version. She was brilliant, I wish more companies would provide this helpful professional after sales service. Thanks Fiona