myenergi Ireland 

We have solar panels for a few years. We have a myenergi Eddi which heats the water from the solar panels by powering the immersion. Later on we got their Zappi product for charging the plug in EV.
The Eddi stopped 'boosting' the water a while ago. We got in touch with our solar installer, PV Gen, who raised a ticket with myenergi. So while we were waiting were able to bypass the Eddi to keep heating the water (switch at bottom of unit in hotpress). It was estabished very quickly that the 'firmware' on the Eddi needed to be updated. Tom from myenergi rang me from the UK. I was on the phone for 15 minutes following his instructions selecting options on both Eddi and Zappi. The firmware was updated on both and 30 minutes later the unit was back working - the boost button on the Eddi and also via the App. All is well the ends well. Thanks Tom. And thanks also to PV Gen for facilitating.

We are a Solar Installation Company. I cannot stress just how much of a pleasure it is to deal with MyEnergi Support for technical queries and issues. 15 years in IT myself, and can safely say all at ME Support are top class. Shoutout to Tony who regularly goes above and beyond for our clients. Couldn't recommend their products enough!

I was having an issue with the app and Clodagh was amazing. She explained everything clearly and resolved my issue really quickly. Excellent customer support and I'm absolutely delighted that it was resolved so quickly. Thanks Clodagh. 5 star customer support 👏🏼

Plugged my EV into Zappi & set to Fast Charge. Sometime later I checked on my App. to find that the screen had frozen although Eddi & Zappi screens were showing functions operating as normal locally. Went on to my Myenergi account on laptop and found that everything was designated as being offline. My EV however had fully charged. NOT A CLUE!! Left it until the next day & the App screen was still frozen.

Contacted the Help Centre by email. Received a reply from Thomas to reboot my Eddi. Replied that I had already tried that.

Got an email back from him giving me a detailed breakdown of how to bring the complete system back online.

I followed the instructions and ....... hey presto ...... App. back to normal & my online Myenergi account showing everything online again.

First time I have went into the system menus in any great detail but I now have a bit more experience & confidence in doing that.

THANKS Thomas

I would like to thank all the staff at myenergy for all their help in resolving my problems especially Fiona for her help and patience talking me through downloading my eddie system. Kind regards Jimmy

I'll reserve final judgement til later but I am a little confused by the glowing reviews here.
At the moment in time they deserve 0 stars - because they've completely ignored my support requests.

On Monday 6/Jan/25 I emailed the ireland support email and I got a "The recipient's mailbox is full and can't accept messages now."error back. I've not seen something like that for about 20 years so which is really bizarre.

Despite the errors an email response (Ref 492268) did come back - I replied to it to ask if anyone was monitoring it.. no response.

On 7th Jan I tried calling in the morning but gave up after being on hold for 20mins.

Maybe something fell through the cracks but my 4 attempts to contact them have got nowhere.

Issue with Eddi and app. Clodagh provided great service and help. Very polite and easy to deal with. Sorted issues in excellent time. Nothing seems to be too much for her. A great asset to your company.

Had an issue with the Zappi that was dealt with within hours with a fix that worked first time, Clodagh was very helpful, polite & easy to work with, a great asset to the company!

I called myenergi today for some technical support because the recent storms had disrupted my Internet connection resulting in my Eddi system going down, I was unable to figure out how to reconfigure the Wi-Fi. I had the great pleasure of dealing with Fiona a
Technical Support Assistant based here in Ireland. I have to say that she was extremely clear, helpful, polite professional. She very expediently dealt with my issue. The encounter was excellent, she quickly understand the problem and had the solution at what seemed to be the tip of her tongue. An excellent service.

Excellent service, rapid and detailed response

Had an issue with the app and got in contact with Gary from Myenergi Ireland tech support. 2 quick emails later - all sorted. Great service. Thanks.

Thomas from the Myenergi support team dealt with my query. I was really increased with his proactive, present, swift engagement - it made the whole thing less far less stressful until it got resolved with his help. Thank you Thomas!

Very helpful technical support

Fantastic company to deal with. So responsive to any issue, even the smallest thing.

I had an issue where my Eddi had disconnected with the Harvi and I had lost grid ct. I tried to update to the newest firmware to correct however for some reason the system was running old and new software. I put in a sevice ticket with Mrenergi Ireland and was responded to by Fiona. A afternoon of fixes began even booting into bootlegger to push Eddie to update. Through out I was extremely impressed with the knowledge show and communication and empathy skills demonstrated over the phone and email. The only thing remaining was to get the Solar feed showing on the eddie. Fiona did this remotely and now all fixed. I am truly impressed with the service system and Fiona for the help. 12/10

I had some problem with the online instructions for re-uniting my eddi and my iphone. Clodagh from the support team then phoned me and guided me to the resolution of my problem. I really appreciate her expertise and support.

I had a problem with the My Energi APP and lost all the visual and controls on the APP. Mailed the support and all was sorted and back up and running within 3hrs. Great support from customer service team. This is my 2nd time dealing with my energi this year (last time for mothers home) and both time the issues were fixed very fast.

I upgraded my phone recently and was unable to get my myenergi app to operate. An engineer called Gary helped me get the problem resolved. He was most patient and helpful and it was a very positive experience. I would recommend their technical support team to anyone with an issue.

Gary in their Technical support team was wonderful. He spent a lot of time and brought me through the whole procedure with amazing patience. Explained everything thoroughly and my eddi system and app are now up and running perfectly.

I recently had solar panels and eddi installed. Panels and battery are great, but the eddi seems to be malfunctioning and making alot of noise at night and wakes us up. I contacted the installer who advised me to contact myenergy. They said theyd have a look and I hoped for the best.
But problem persisted. I feel i was only taken seriously about how much noise and disturbance it causes at night with lights flashing when i sent a video of it to my installer.
They CC'd me in emails to myenergi and said customer support from my energi would call me that day. I was off work that day so idea. But they didnt call, they were 'too busy'
We have spent a week emailing over and back they are 'changing settings', but im still being woke up at night. in fairness to the installer, they are refunding me the cost of it. But i just want hot water and a nights sleep.
This water heater was central to the upgrade im doing to my house. Taking out bath and eclectic shower and installing solar with eddi. But at the moment I have to choose between hot water and sleep. The customer support is just not good enough.