The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... See more
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See what reviewers are saying
They continue to charge my card even after I received a cancellation confirmation and confirmation number from them. I have fought it on my bank statement twice. Their chat people are useless!!! DO NO... See more
Company replied
Raffaele helped me tremendously! I ran into some mysteriously 'unsuccessful' transactions that he was able to clear the mystery up (I wish the error messages had been more specific). Come to find ou... See more
Company replied
I have been charged a monthly fee from my fax since 2024 I've never used myfax but yet they continue to bill me you can't talk to nobody to cancel the subscription they're a scam
Company replied
Company details
Written by the company
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contact info
United States
- socialsupport@myfax.com
- myfax.com
3.1
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I canceled my account within 3 days but…
I canceled my account within 3 days but was billed anyway. There’s no way to reach the company by phone so I used online chat feature. Chris, the customer service representative would not refund my money. I Don't trust this service
31 March 2025
Unprompted review
Reply from MyFax
Hello Linda, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to socialsupport@myfax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
MyFax Support Team ^MQ
EXCELLENT Customer Service Support with…
EXCELLENT Customer Service Support with Elizabeth V. She was professional, efficient and quick to resolve my issue!
1 April 2025
Unprompted review
Reply from MyFax
Thank you Leah for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was professional, efficient and quick in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
MyFax Support Team ^MQ
Customer service Elizabeth V is quick…
Customer service Elizabeth V is quick to respond to our change requests.
31 March 2025
Unprompted review
Reply from MyFax
Thank you Joey for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was quick in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
MyFax Support Team ^MQ
Chris was helpful and resolved my issue…
Chris was helpful and resolved my issue quickly
14 March 2025
Unprompted review
Reply from MyFax
Thank you so much for your wonderful feedback MCF. We appreciate you for sharing your excellent experience and we are very happy to hear that Chris was helpful and resolved your request quickly. Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team
My credit card changed and myfax…
My credit card changed and myfax somehow got the number and continued to charge me. No way that can be legal.
1 March 2025
Unprompted review
Reply from MyFax
Hello Michael, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Typically, your financial institution will notify us of any credit card changes. However, we want to ensure everything is sorted out for you. You may confirm with your credit card company that's what exactly happened. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Thank you
MyFax Support Team
Has this company gone out of business
Has this company gone out of business? Cannot get any response whatsoever from them. Website does not work.
10 March 2025
Unprompted review
Reply from MyFax
Hello Dan,
We appreciate the feedback and are sorry you could not reach out to us. Unfortunately, the customer service is only available via chat or email. This is certainly not the experience we wished for you to have. Should you wish to reconsider and discuses the situation with us, our Social Team would love to speak with you.
Kindly message us at your convenience at socialsupport@myfax.com if you would like us to assist you further.
Many Thanks,
MyFax Support Team
Great assistance from Stefan in sorting…
Great assistance from Stefan in sorting our account for us.
7 March 2025
Unprompted review
Reply from MyFax
Thank you so much Graham for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Stefan. Please feel free to message us anytime at socialsupport@myfax.com should you require additional assistance as we are always here to help.
Many Thanks,
MyFax Support Team
Had Trouble Logging In
Had trouble logging in and needed to change my billing info and Elizabeth helped me to get that done. Thank you. E
5 March 2025
Unprompted review
Reply from MyFax
Thank you so much for your wonderful feedback Binarybay. We are very pleased to hear that Elizabeth provided you with prompt assistance. Should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team.
Dysfunctional Company
I’ve never encountered worse customer service than with this company. They bombarded me with unhelpful no-reply emails that provided outdated cancellation instructions—pointing me to a nonexistent hyperlink on their site. Despite multiple attempts to resolve this through their support email, the emails persisted until I manually blocked their address. Today, after a chat with a support rep named Philip—who assured me my account was canceled, with a screenshot to prove it—I still received yet another no-reply email claiming they couldn’t charge my card. (Unsurprisingly, I’d already had my bank block this predatory company.) The icing on the cake? I never intended to sign up for a recurring charge and didn’t even send or receive a single fax. This experience deserves a well-earned 1-star rating.
25 February 2025
Unprompted review
Reply from MyFax
Hello Anthony, this is not the experience that we wish you to have. we are very sorry for any issues you experienced in trying to cancel your account. We will work with you on this issue please feel free to provide us with your account details by sending us a message from the primary email address on file at: socialsupport@myfax.com and we would be very happy to review your account and confirm that the account is no longer active and make sure you are not receiving the no reply emails from our system and resolve any other issues or concerns you are having.
Sincerely,
MyFax Support Team
Affordable and Great Customer Service
Affordable service and great customer service. recently had to change my fax number and Elizabeth was a big help.
26 February 2025
Unprompted review
Reply from MyFax
Hello O.L.I
Thank you for the fabulous feedback and 5-star review! We are very happy to hear that Elizabeth was able to assist you with your account and help you getting your fax number changed. Please feel free to message us anytime at socialsupport@myfax.com should you require additional assistance as we are always here to help.
Many Thanks,
MyFax Support Team
FRAUDULENT COMPANY.
FRAUDULENT COMPANY.
1. Refused to port my number & just kept myself and the tech of the company I was porting to in an ongoing loop for months with no resolution. I finally took another number.
2. Tried to cancel with them through a written document (August 2024) with no response. Went to the website to try to cancel and that got me into a loop. They kept on charging me through last year and continued into this year until I finally called my bank to stop them.
3. Is harassing me now by calling from numerous phone numbers ALL from San Fran. Only today received over 30 between 11 and 3pm.
14 February 2025
Unprompted review
Reply from MyFax
Hello Sarah, this is not the experience that we wish you to have. we are very sorry for any issues you experienced accessing your account to cancel your service. We can correct all the issues that you are having if you message us your account information at: socialsupport@myfax.com and we would be happy to assist and resolve all the issues for you.
Sincerely,
MyFax Support Team
Great customer service
Great customer service. Easy to use. Highly recommend
27 January 2025
Unprompted review
Reply from MyFax
Hello Karen,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Megha. We are very happy to hear that your issue was resolved and that you are happy with our service. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Chris was very thorough and patient.
7 February 2025
Unprompted review
Reply from MyFax
Hello Nelson & Carolyn Cage,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Chris. We are very happy to have excellent and very experienced agents to help our customer with any issues they might have. Please feel free to message our Team anytime at socialsupport@myfax.com should you have any additional questions or require further support.
Many Thanks,
MyFax Support Team
Shady business
Signed up for the free trial. Fax would never go through. After logging in and out atleast twice, my login was suspended. Couldn't reach anyone by phone, even if I selected sales. Only contact method left is email. They've only responded to my email once, telling me to cancel by logging in, which I'm unable to do with a suspended login. I had to cancel my bank card to stop them from charging me. I've been dealing with this for a month, very frustrating. If you're gone to use this service, buy a prepaid, disposable debit card. And to update after reading their response, 99% of their replies by email are generic, auto generated.
8 January 2025
Unprompted review
Reply from MyFax
Hello Paula, this is not the experience that we wish you to have. Unfortunately our customer service is only available via email and Chat. I am very sorry you are having issues cancelling your account.
We will work with you on this issue please feel free to provide us with your account details by sending us a message from the primary email address on file at: socialsupport@myfax.com and we would be very happy to review your account and resolve the issue for you.
Sincerely,
MyFax Support Team
Myfax.com is 100% Fraudulent
Fraudulent service, charged me over $20 to send 2 faxes, even though 50 pages were included in my membership. No response to email. No response to chat. No response to phone. Customer support is non-existent.
Then I canceled my service and they re-billed me. No way to remove your credit card from their website.
100% fraud! I have filed credit card disputes. I am filing complaints with the FTC and FBI.
UPDATE: Response from MyFax is completely false. Their "email queue" is never attended and their "online chat" is manned by people who have no authority to do anything. MyFax.com is a SCAM COMPANY and should be avoided at all costs. They continue to bill me even though I have cancelled my account. We have put a BLOCK on them with Capital One Bank. Every time they attempt to bill, my attorney is increasing the damages by $50,000.
9 January 2025
Unprompted review
Reply from MyFax
Hello Jonathan, this is not the experience that we wish you to have and very sorry you could not reach us to help you out with your issue. Our email queue is available for you to send your request and also our chat is always available for our customer and that's the only two ways you can communicate with us. We will work with you on this issue please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be very happy to review your account and resolve the issue for you.
Sincerely,
MyFax Support Team
No phone line and noone responds to the online. o not sign up for myfax service
Do not sign up for myfax service. Something went so wrong with this company. There is NO customer service now. Not even a phone line but they know how to get paid.
There are much better services out there. I have been with them for probably 10 years. I spent hours trying to login. Contacted customer service for 2 hours no response and no phone line to call. I can't even cancel because I can't get into my account because they can't manage to send a code to change the password.
DO NOT USE.
17 January 2025
Unprompted review
Reply from MyFax
Hello Cynthia,
This is not the impression we wish for you to have. Our apologies for any issues you experienced accessing your account. Our service is available via email and chat only and we are always available to help our customers and also we are very sorry for any issues you experienced accessing your account to cancel your service. We can correct all the issues that you are having if you message us your account information at: socialsupport@myfax.com and we would be happy to assist and resolve all the issues for you.
Sincerely,
MyFax Support Team
This company charges when in the period of free trail , even after you already cancelled the account!
I set up the account today. There is a 3-day free trail. But after I tried twice to send a fax and failed I cancelled the account the same day. BUT just now I received an invoice showing that I was charged $5.5(actually $10 showing in my credit card App). I totally don’t understand it ! This is unreasonable!
16 January 2025
Unprompted review
Reply from MyFax
Hello Yue, this is not the experience that we wish you to have. Please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be happy to review your account and resolve the issue for you.
Sincerely,
MyFax Support Team
quick easy resolution
15 January 2025
Unprompted review
Reply from MyFax
Hello Jenny,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction we are very happy to hear that your issue was resolved quickly. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Great fax service and customer service…
Great fax service and customer service when needed.
14 January 2025
Unprompted review
Reply from MyFax
Hello Angelica ,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction. We are very happy to hear that your issue was resolved and we are glad to hear that you are happy with our service. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Please BEWARE of this company!
I wish I could give a 0 rating. After charging me multiple times for a subscription I originally requested to cancel a long time ago they couldn’t even return my money.
This means all this time the subscription was never cancelled and had been piling overtime. This is ridiculous and acceptable. Bad business practices overall and I wonder how they even have a 4 star rating.
It’s a good thing I noticed the charge this month and finally figured out who was charging me. No billing emails were sent during this period. Which is unacceptable.
13 January 2025
Unprompted review
Reply from MyFax
Hello Helena,
This is not the impression we wish for you to have. I am sorry you had issues cancelling your fax account . We would be very happy to assist you in reviewing your account. Please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be happy to assist and resolve the issue for you.
Sincerely,
MyFax Support Team
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