The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... See more
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See what reviewers are saying
They continue to charge my card even after I received a cancellation confirmation and confirmation number from them. I have fought it on my bank statement twice. Their chat people are useless!!! DO NO... See more
Company replied
Raffaele helped me tremendously! I ran into some mysteriously 'unsuccessful' transactions that he was able to clear the mystery up (I wish the error messages had been more specific). Come to find ou... See more
Company replied
I have been charged a monthly fee from my fax since 2024 I've never used myfax but yet they continue to bill me you can't talk to nobody to cancel the subscription they're a scam
Company replied
Company details
Written by the company
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contact info
United States
- socialsupport@myfax.com
- myfax.com
3.1
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable Representative
It took a while holding, but the representative Chris resolved my issues expeditiously. I am very happy with the service.
7 January 2025
Unprompted review
Reply from MyFax
Hello Grace,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Chris. We greatly appreciate hearing from you. We also are very happy to hear that Chris was wonderful help and was able to assist you in your account needs. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Phillip Y was an amazing live chat…
Phillip Y was an amazing live chat agent. He listened to exactly what was wrong and in no time had me fixed up. The issue was entirely my fault, but in no way was I made to feel bad or uncomfortable for my mistake. It was simply looked at as an issue to get past, and that was done with great speed and kind assistance.
17 December 2024
Unprompted review
Reply from MyFax
Thank you Jason for the fabulous feedback and 5-star review! We are thrilled that Phil was on hand to assist you with your account and help you get back up and running. Please feel free to message us anytime at socialsupport@myfax.com should you require additional assistance as we are always here to help.
Many Thanks,
MyFax Support Team
Unknown additional charges
Although I am dissatisfied with the information provided, Chris did a great job explaining the billing process.
27 November 2024
Unprompted review
Reply from MyFax
Many thanks, Jenny for the wonderful feedback and 5-star review for Chris. We are very happy to hear that he was able to assist you with your MyFax billing. Please feel free to message our Team anytime at: socialsupport@myfax.com should you have any additional questions or require further support.
Many Thanks,
MyFax Support Team
I'd give less than one star if I could
BEWARE OF THIS COMPANY!!
I tried repeatedly to contact this company to cancel my subscription. It is impossible to get through to a human. And there is a tiny window where you can cancel but they don't respond timely.
1. They no longer take calls.
2. I needed the fax number associated with my account to cancel. I didn’t have it at that time, so I couldn’t go online to cancel.
3. And, I tried to access the company by clicking the link in the email they sent me. It does NOT work either. When I click the link, it shows that my clock/date is wrong. There is nothing wrong with the clock/date on my computer, so again I was not able to get through to this company to cancel the subscription.
Frankly, I think this company has a racket going in order to swindle people out of $12. It’s like they have everything set up so that any attempts to cancel a subscription, fail.
Please know that regardless of the reason, there are NO refunds after they charge you (even if it is all their fault), NO REFUNDS! EVER! FOR ANY REASON. Again! BEWARE.
25 October 2024
Unprompted review
Reply from MyFax
Hello Susan,
This is not the impression we wish for you to have. Our apologies for any issues you experienced accessing your account to cancel your service. Our service is available via email or chat. We want to ensure that this matter is resolved for you. Please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be happy to assist.
Many Thanks,
MyFax Support Team
Eveldina Z was a wonderfull help
Eveldina Z was a wonderfull help. She was able to solve my problem in 5 minutes.
21 November 2024
Unprompted review
Reply from MyFax
Hello Soins,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Eveldina. We greatly appreciate hearing from you. We also are very happy to hear that Eveldina was wonderful help and was able to assist you in your account needs. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Excellent knowledge and service to help…
Excellent knowledge and service to help me with myfax account. Decades long customer. Good value.
Thanks
Roy
17 November 2024
Unprompted review
Reply from MyFax
Hello Roy,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Moe on 11/18/2024. We are very happy to have excellent and very experienced agents to help our customer with any issues they might have and thank you so much for your loyalty. Please feel free to message our Team anytime at socialsupport@myfax.com should you have any additional questions or require further support.
Many Thanks,
MyFax Support Team
Great Help by Chris I.
Chris I. saved the day.
Great customer service....an all star player.
15 November 2024
Unprompted review
Reply from MyFax
Hello Timothy,
Many thanks, Timothy for the wonderful feedback and 5-star review for Chris. We are very happy to hear that he was able to assist you with your MyFax account. Your feedback is greatly appreciated. Please feel free to message our Team anytime at: socialsupport@myfax.com should you have any additional questions or require further support.
Many Thanks,
MyFax Support Team
Absolute scam of a company
Absolute scam of a company. Cancellation is damn near impossible. No way to reach a human being, wont let you reset password to login, and the only way to cancel is online in your account, which you cant login to because the password reset feature is broken and doesnt work.
15 November 2024
Unprompted review
Reply from MyFax
Hello Darren
This is not the impression we wish for you to have. Our apologies for any issues you experienced accessing your account to cancel your service. We want to ensure that this matter is resolved for you and will be reaching out to resolve this
matter for you. You can also message us anytime at socialsupport@myfax.com.
Sincerely,
MyFax Support Team
Beware: MyFax Trial Didn’t Work and Refund Denied!
I signed up for the free trial with MyFax to send a fax, but the fax didn’t go through despite multiple attempts. Customer service told me it was due to the document quality. I then signed up with Fax.Plus, and the exact same document that MyFax couldn’t send went through perfectly without any issues. I canceled my MyFax account just one day after the trial ended and requested a refund, but they refused to honor it. I didn’t even get to use the service because it didn’t work as promised! I wouldn’t recommend this company—it seems like a complete scam.
7 November 2024
Unprompted review
Reply from MyFax
Hello Kayleigh,
This is not the impression we wish for you to have. I am sorry you had issues sending your fax using our service. We would be very happy to assist you in reviewing your account. Please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be happy to assist.
Sincerely,
MyFax Support Team
Reply from MyFax
Thank you NSP for the wonderful feedback and top-notch review regarding your recent interaction with Chris. Your feedback is greatly appreciated. Please feel free to message our Team anytime at socialsupport@myfax.com should you have any additional questions or require further support.
Many Thanks,
MyFax Support Team
I AM HAVING CONSTANT FAILED FAXES
I AM HAVING CONSTANT FAILED FAXES. EVERYDAY. WHETHER I SEND VIA EMAIL OR I SEND THROUGH THE APP OR ON THE WEBSITE. I CANNOT TALK TO ANYONE. NO ONE TO HELP ME.
30 October 2024
Unprompted review
Reply from MyFax
Hello Carl,
We appreciate the feedback and are sorry you are unable to send your fax. The support is available via Chat or E-mail. This is certainly not the experience we wished for you to have. Please provide your account information and our Social Team would love to speak with you and assist you with your sending issue.
Kindly message us at your convenience at:
socialsupport@myfax.com and please Provide your account information and we will be more than happy to further assist you
Many Thanks,
MyFax Support Team
Reply from MyFax
Many thanks, Patricia for the wonderful feedback and 5-star review for Chris. We are delighted to hear that he was able to assist you with your MyFax account. Please feel free to message our Team anytime at socialsupport@myfax.com.
Sincerely,
MyFax Support Team
Scam
I was using my 3 days trail, and cancelled the account on the first days so it shouldn’t charge me for the money, but they did charge me $16 for the first time, few days later they charged my again for over $60.
Because I already cancelled my account, I couldn’t log in, of course I didn’t enjoy the service. I tried to contact them by email, by no one reply. It’s a big SCAM
Update: they don't have the live chat option, no one reply my email(including the one they send in the reply.) I could not log in to the account to cancel.
Tried to call them constantly, no one pick up the phone and they say”service is not available ”
Tried to download the app, I can log in, but no cancel option.
Next step I will try to report to related government office
11 October 2024
Unprompted review
Reply from MyFax
Hello 板砖兮, this is not the experience that we wish you to have. If you have not reached out to our 24/7 Online Chat support, please feel free to message us at socialsupport@myfax.com with your account details and we would be happy to review your account.
Sincerely,
The MyFax Support Team
Moe was so helpful
Moe was so helpful! He took the time to find my account and help me realize I was using the wrong platform.
8 October 2024
Unprompted review
Reply from MyFax
Hello J W,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Moe. We greatly appreciate hearing from you. We also are very happy to hear that Moe was very helpful in assisting you with your account needs Should you require us at a later time, please feel free to message us at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Eveldina MyFax Customer Service…
Eveldina MyFax Customer Service Advisor was very patient and research issue I was having with receiving my fax. She resolved and I was able to receive my faxes and login to my act.
She was awesome!!!!!!!!!!!!
8 October 2024
Unprompted review
Reply from MyFax
Hello Maria,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with Eveldina. We greatly appreciate hearing from you. We also are very happy to hear that Eveldina was very patient and helpful in assisting you in resolving the receiving issue on your fax account. Should you require us at a later time, please feel free to message us at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Trial cancellation request
I explained my situation to agent and my account was canceled as requested. Further I was offered a refund for payment taken in error. Agent very polite and helpful.
9 October 2024
Unprompted review
Reply from MyFax
Hello Nancy
Thank you so much for the wonderful feedback regarding your
recent interaction with our customer service Agent. We are very happy to hear that our Agent was very helpful in assisting you with your account needs and thank you so much for the feedback. Please feel free to message us anytime at socialsupport@myfax.com should you require any additional support.
Many Thanks,
MyFax Support Team
excellent response from Stefan
7 October 2024
Unprompted review
Reply from MyFax
Thanks, Fergus for the great review and kind words of appreciation for Stefan. We are thrilled he was able to provide you with such a great response. Please feel free to message us anytime at socialsupport@efax.com if you require additional assistance or have questions.
Many Thanks,
eFax Support Team
Chris is the man!😎
Chris is the man!😎 I appreciate the honesty work of a representative who knows how understand for the customer! I will definitely use this opportunity to let anyone know if they need help faxing for under a small price! I might just come back sooner than the company thinks!
1 October 2024
Unprompted review
Reply from MyFax
Hello Lady J,
Thank you so much for the wonderful feedback regarding your
recent interaction with Chris. We are very happy to hear that Chris was very helpful in assisting you with your account needs and thank you so much for the feedback about our service. Please feel free to message us anytime at socialsupport@myfax.com should you require any additional support.
Many Thanks,
MyFax Support Team
Experience with support variable, but the tool works
I used the service once, and it worked well. But then a mistake happened and I had it billing me for another year, without any more usage. When trying to reach customer service, there was no phone number to call even though this is not a cheap service. Then the support responses landed in my spam a few times even after I marked other MyFax emails as not suspicious, and the responses were not helpful. Once I got a review response here on Trustpilot from the social team (read below), things improved and I ended up getting a 35% refund.
30 September 2024
Unprompted review
Reply from MyFax
Hello Branko,
We appreciate the feedback and are sorry you could not reach out to us by phone. Unfortunately, the customer service is only available via chat or email. This is certainly not the experience we wished for you to have. Should you wish to reconsider and discuses the situation with us, our Social Team would love to speak with you.
Kindly message us at your convenience at socialsupport@myfax.com if you would like us to assist you further.
Many Thanks,
MyFax Support Team
My fax is bogus organizations
My fax is bogus organizations, they are not real,
they take credit information. There is no support.
You will need to cancel and change your credit card.
28 September 2024
Unprompted review
Reply from MyFax
Hello Anthony,
We appreciate the feedback and are sorry you could not get support on your fax account. The support is available via Chat or E-mail. This is certainly not the experience we wished for you to have. Should you wish to reconsider and discuses the situation with us, our Social Team would love to speak with you.
Kindly message us at your convenience at:
socialsupport@myfax.com and please advise on what type of support you need and we will be more than happy to assist you further.
Many Thanks,
MyFax Support Team
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