The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They continue to charge my card even after I received a cancellation confirmation and confirmation number from them. I have fought it on my bank statement twice. Their chat people are useless!!! DO NO... See more
Company replied
Raffaele helped me tremendously! I ran into some mysteriously 'unsuccessful' transactions that he was able to clear the mystery up (I wish the error messages had been more specific). Come to find ou... See more
Company replied
I have been charged a monthly fee from my fax since 2024 I've never used myfax but yet they continue to bill me you can't talk to nobody to cancel the subscription they're a scam
Company replied
Company details
Written by the company
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contact info
United States
- socialsupport@myfax.com
- myfax.com
3.1
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The re sent link/password was sent and I was able to log in. Thanks.
I have been unable to login and continue to get the same round about you must log in to cancel my subscription. They do not have live customer service reps for this.....have tried multiple times. I see others have been successful, but I have not. My account is now locked and not getting any assistance. Have been a customer for years, now retiring.
29 April 2024
Unprompted review
Reply from MyFax
Hello Julie,
This is not the impression we wish for you to have. A welcome email has been resent with your login credentials and someone will be reaching out to address your request. You may also email our Team directly at socialsupport@myfax.com so we may address your concern right away.
Many Thanks,
MyFax Support Team
Myfax.com great product and have used…
Myfax.com great product and have used for years. They dropped live phone support....not good and now takes forever to handle your problems. May change companies after all these years.
1 May 2024
Unprompted review
Reply from MyFax
Hello Randy,
This is not the impression we want our valued customers to have. Please know, that you may contact us by live chat or email at any time. Should you require immediate assistance, please message our Social Team at socialsupport@myfax.com and they will assist you promptly.
Many Thanks,
MyFax Support Team
Might as well of been a chatbot I was speaking to
Asked me the same questions multiple times. Escalated a ticket then said once my issue was resolve I could update my credit card (which had nothing to do with my issue).
30 April 2024
Unprompted review
Reply from MyFax
Hello Scott,
We would like to resolve this matter for you right away. Please message our Team at socialsupport@myfax.com with your fax number and/or account details so we may assist you further.
Many Thanks,
MyFax Support Team
Terrible company that preys on people
Terrible company that preys on people. Don't trust them with anything!!
30 April 2023
Unprompted review
Reply from MyFax
Hello Mike,
This is not the impression we want to leave you with. Kindly email our team at socialsupport@myfax.com with your fax number and/or contact information, so we can address this matter with you.
Many Thanks,
MyFax Support Team
I had a problem with my login
I had a problem with my login, so I utilized their CHAT support. After the initial "AI" chatbot questions, it quickly offered a live agent. Nicoleta L was ready to help in mere SECONDS. Issue resolved, thank you Nicoleta!
22 April 2024
Unprompted review
Reply from MyFax
Thank you for sharing your positive experience Steve! We're thrilled to hear that Nicoleta L. provided prompt assistance and resolved your login issue swiftly.
If you have any further questions or concerns, please don't hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Needed to cancel and it was a very easy…
Needed to cancel and it was a very easy process. Thank you!
17 April 2024
Unprompted review
Reply from MyFax
Many thanks, Allison for letting us know how seamless it was to make changes to your account with Chris on chat. We are always here to help. Please feel free to message us anytime at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Glenn is great!
Glenn is great!
We had our fax number go down, but Glenn was able to get it fixed right away. Thank you, Glenn!
16 April 2024
Unprompted review
Reply from MyFax
Thank you so much Rachel for the wonderful feedback and 5-star review! Our team enjoys doing what they do because of customers like you. Your feedback will certainly make Glenn's day.
Should you have any additional questions, please let us know at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Had to send an urgent fax
Had to send an urgent fax. Fax wouldn't go through. Checked my billing. It was up to date. Tried calling. There are no human beings to speak with anymore. 10 tries, no luck! Unbelievable! DO NOT USE THIS SERVICE!
16 April 2024
Unprompted review
Reply from MyFax
Hello Donna,
This is certainly not the impression we wish for you to have. Please feel free to contact us via live chat or email at https://www.myfax.com/support. For immediate support kindly message our Social Team directly at socialsupport@myfax.com so we may address your concerns.
Many Thanks,
MyFax Support Team
Smooth transition
Great service from this company transitioning from my old fax number to a new fax number they were on top of everything every step of the way A+ service
1 April 2024
Unprompted review
Reply from MyFax
Thank you so much Eric for the kind words of feedback regarding your email interaction with Elizabeth. She will be delighted to know she provided you with A+ customer support. Please don't hesitate to contact us anytime at socialsupport@myfax.com should you require further assistance.
Many Thanks and have a fantastic weekend ahead.
MyFax Support Team
Prompt and corteous response
11 April 2024
Unprompted review
Reply from MyFax
Many thanks, Miguel for the wonderful 5-star review and we are so pleased Chris was able to assist you so efficiently on chats. Please let us know if you require any further assistance by messaging us anytime at socialsupport@myfax.com.
Many Thanks and have a great weekend ahead.
MyFax Support Team
Elizabeth V
Elizabeth V. handled my issue quickly and took care of the situation.
9 April 2024
Unprompted review
Reply from MyFax
Thank you Tim for taking time and for giving us a 5 star review. We are very pleased to hear that Elizabeth was able to resolved the issue quickly for you. Should you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks,
MyFax Support Team
GRADE F
F - Unable to CANCEL!
I had to get my bank involved to get this scam company to stop taking money from my bank. It took months to be released from this entity.
Find a more reputable online Fax service. It's also impossible to understand the customer service reps when calling in...
I was unable to cancel my account because I couldn't log into my account, and that's the only way the customer service reps said I could cancel. They refused to help me until I logged in, and they couldn't assist me to do so.
7 February 2024
Unprompted review
Reply from MyFax
Hello Kathleen,
This is certainly not the impression we want you to have. You may cancel your service directly online or through our direct online chat available at https://www.myfax.com/support. Please message us at socialsupport@myfax.com should you wish us to assist you further.
Many Thanks,
MyFax Support Team
Chris helped me.
5 April 2024
Unprompted review
Reply from MyFax
Thank you Paul for taking the time to leave us a 5-star review. We are very pleased to hear that Chris was able to assist you. Should you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Trying to cancel.
I have had MyFax for a little over a year. In needed it onc, and it worked fine. I no longer need it, and haveee not used it for a year. I can't find a way to cancel. Since I have not used it, I no longer know my number -- something I seeminly have to have when cancelling on line. I would like to be able to talk with someone who could help me out.
4 April 2024
Unprompted review
Reply from MyFax
Hello Randall,
This is not the experience we wish for you to have. In addition to direct online cancellation, we provide live chat and email support for cancellation requests at https://www.myfax.com/support. Kindly message us at socialsupport@myfax.com, so we may further assist you.
Many Thanks,
MyFax Support Team
Elizabeth was professional and did a…
Elizabeth was professional and did a great job resolving the issues on my account. Thanks Elizabeth for your phenomenal service!
22 March 2024
Unprompted review
Reply from MyFax
Thanks so much, Danour Vision for the wonderful 5-star review in regards to the phenomenal level of support provided by Elizabeth today. We will be sure to share your kind feedback with her. Please feel free to reach out to us any time at socialsupport@myfax.com should you require any additional support.
Many Thanks,
MyFax Support Team
Chris was professional and offered to help and offered a discount on future services.
Chris was professional and offered a discount for continued service but we really don't fax any longer.
20 March 2024
Unprompted review
Reply from MyFax
Thanks so much, Sammie for the wonderful feedback and 5-star review regarding your recent interaction with Chris. We are truly sorry to see you go but we wish you all the very best. Should you ever wish to reconsider or have questions, please feel free to message us at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Reply from MyFax
Thank you so much for the wonderful 5-star review and for sharing your experience with us regarding the service provided by Elizabeth. This will certainly brighten her day. Please don't hesitate to message our team at socialsupport@myfax.com should you require any additional assistance.
Many thanks,
MyFax Support Team
Fifteen years with this service
Fifteen years with this service, I paid a year in advance so i wouldnt forget to pay. Now a year is up and I was told i had 5 days to pay or they would cancel. I went online to try and pay days before today and it did not give me the option to pay; told me to call. Tried that; just to be on hold for 15 minutes before hearing, they no longer accept online support??? WHAT?? I called to sales, he said my account was cancelled and my email said today 3.11.24 was my last day. Not to mention, I just got the reminder on 3.7.24!!! Im actually on hold waiting on this chat. They really dont want their valued customers, this is horrible service and if they don't want me as a customer then so be it! They pratically stole my fax number for no reason at all!
See chat, they left me here no response: IM DONE
5:38 PM
Chat started with Euliz R
E
Hi, my name is Euliz Ramboanga, how can I assist you?
Euliz R
hello
Im having problems with my account
i got a notice 3.7.24
they barely gave me enough time to make a payemt
I tried days before today
my number is 888-681-2022
E
Let me assist you by getting your fax number and the last 4 digits of the credit card on file for verification.And in case we get disconnected, please provide an email address for contact.
Euliz R
xxxx.yahoo.com
they said the last day was today for me to pay
but i tried last week and they kept telling me to call?
if you need to change your credit card
6:14 PM
Unfortunately for your security purposes, chat agents are not authorized to update your credit card information by chat we recommend you call our Customer Support at 1-800-287-3499
or by login to your account online and follow the steps below.
E
1. Account Details / Update account
2. Billing
3. Edit or Add Default Credit card
4. save / update
Euliz R
6:14 PM
it wont let me in now???
says my account is cancelled in the email??
how is this possible?
E
please call our Customer Support at 1-800-287-3499
Euliz R
I did
they do not accept support calls anymore
they said to chat here
they said they encourage to contact via chat
the number you gave
what do you see the status of my account as?
4 March 2024
Unprompted review
Reply from MyFax
Hello Carla, This is not the experience that we wish you to have. We will ensure to investigate your chat interaction and we would be happy to assist you directly regarding your account. Please message us at socialsupport@myfax.com with your account details and we would be happy to assist!
Sincerely,
MyFax Support Team
terrible customer service
terrible customer service! they tell the customer if you have a question to call only to find out the telelphone number does not work!
they tell you Chat is available and its not!
4 March 2024
Unprompted review
Reply from MyFax
Hello David,
This is truly not the impression we wish for you to have. MyFax now provides email support at support@myfax.com and billing@myfax.com. Our Chat is confirmed to be working at https://www.myfax.com/?s=chat.
Please message our Social Team directly at socialsupport@myfax.com so we may assist you and resolve any issues you are having.
Thank you in advance,
MyFax Support Team
knowledgeable and patient
6 March 2024
Unprompted review
Reply from MyFax
Thank you, Victor, for the wonderful 5-star review and feedback regarding your interaction with Megha. We will be sure to pass along your feedback to her as it will certainly brighten her day. Please feel free to message us anytime at socialsupport@myfax.com.
Many Thanks, Stay safe and healthy,
MyFax Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.