Like most people, you wouldn't believe this system actually works - however it did. I submitted the information required, flight tickets and described the issue that happened and myflightrefund.co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company, would reccomend them to anyone who had issues with flight. My personal experience was, that my flight from London was canceled and I had to go to the Czech republic by bus next d... See more
I have never had to make a claim before so it is difficult to rate performance - 2 years feels like a long time to sort the claim when I hear of others getting payments within a couple of weeks. I do... See more
This Legal firm swiftly presented my case to the Airline and pressured them with reminder letters until the compensation was made. They have severally helped me and my colleagues in getting compens... See more
Company details
About Myflightrefund.com
Information provided by various external sources
- Myflightrefund.com assists air passengers in getting their rightful compensation from the airline. Every year, we help thousands of passengers when their flight has been delayed, cancelled, or overbooked.
-
Our company was one of the first of its kind in Europe, and through more than 5 years of existence we are still one of the greatest.
- We cooperate with some of the best lawyers in this field. This is one of the reasons why we win more than 97% of our cases.
Contact info
City Road 160, EC1V 2NX, London, United Kingdom
- +44 8000 418 115
- info@myflightrefund.com
- myflightrefund.com
4.1
Great
196 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would have no hesitation recommending…
I would have no hesitation recommending these people. They took on my claim and with no fuss or bother it wad settled very quickly.
28 June 2019
Unprompted review
Very good customer service
Very good customer service, very quick reply. And of the end case has been resolved.
Thank you team!
28 June 2019
Unprompted review
Thank you
Myflightrefund managed to get me full compensation for money lost even though easyJet only offered me 75.00.
Very grateful for this as could have lost over £2,000.
27 June 2019
Unprompted review
Didn’t realise that there would be a +…
Didn’t realise that there would be a + cat added on top of the 25% charge. Also received less amount than was showni g on the days exchange rate.
24 June 2019
Unprompted review
Reply from Myflightrefund.com
Hi Robert
Thank you for sharing your opinion with us. I'm sorry to hear that you were surprised by our service fee. We clearly state this on our website, when you file your claim and in our terms and conditions. When we win a case and secure your compensation, we charge a service fee of 25% + VAT. If we don't win your case, our service is completely free and you won't have to pay anything. I hope that you were otherwise satisfied with our service, and that you would consider using us again in the future.
If you have any questions, you are always welcome to contact us at info@myflightrefund.com. I wish you a lovely day!
Best regards
Cathrine
Myflightrefund.com
It took a while but we got results
It took a while but we got results. Good service.
3 June 2019
Unprompted review
Very quick and extremely easy
Very quick and extremely easy, I highly recommend this company
3 June 2019
Unprompted review
Your company was good but it took a…
Your company was good but it took a long time to finally get the compensation, which was probably due to the airline, but thank you for all your efforts.
3 June 2019
Unprompted review
My Flightrefund is the best ever.
27 May 2019
Unprompted review
great service and kept me up to date on…
great service and kept me up to date on what was happening
13 May 2019
Unprompted review
Did not find this helpful
Did not find this helpful. Waste of time and energy.
11 May 2019
Unprompted review
Reply from Myflightrefund.com
Hi Safa
Thanks for taking the time to review our service. I'm sorry to hear, that you're not satisfied.
We're very interested in hearing more about this and getting in touch with you, especially, if you have any ideas on how we could have improved your experience with us.
Best regards
Cathrine
Myflightrefund.com
No reservations
1 May 2019
Unprompted review
Too slow very rude
23 April 2019
Unprompted review
Reply from Myflightrefund.com
Hi Robert
Thank you for your feedback. We value any input from our clients that can help us improve our service for others. Therefore, we would like to hear from you, if you have any ideas or suggestions that would have helped improve your experience with us.
In terms of the processing time of your claim, we always try to handle each claim as quickly as possible. Unfortunately, the time frame for claims vary, as each one is different. The amount of time it takes varies depending on the airline and the complexity of the case.
In your case, we were missing some important information from you, and, therefore, we were unable to proceed with your case until this was provided, which may have extended the processing time of your claim.
I hope that this answered any questions you might have had, and otherwise you are always welcome to reach out to us. I wish you a lovely day.
Best regards
Cathrine
Myflightrefund.com
Sometimes better to go direct
I thought the time it took to get the compensation was disgraceful,other people on the flight got theirs direct from Tui months before.Then when it came it was only half the amount that is entitled.If I ever need to claim again it would be quicker and more beneficial to go direct to Tui I would save 25% of the compensation.I know Myflightrefund.com are entitled to this percentage I in my opinion they haven't earned it.
22 April 2019
Unprompted review
Reply from Myflightrefund.com
Dear Mr. Underhill
Thank you sharing your opinion with us. We are sorry to hear that you feel that our service fee is not justified.
At Myflightrefund, we are committed in helping you get your rightful compensation in the fastest way possible, although some cases may take longer than others, especially if the airline is not willing to cooperate with us. However, we can assure you, that we do everything we can to keep fighting for your compensation.
You were entitled to 800 euro in compensation, and this is also the amount which we succeeded in retrieving for you from the airline. When we win your case, we subtract our service fee (25 % + VAT).
I hope this was clarifying. If you have any further questions regarding your case and your compensation amount, you are always welcome to contact us directly.
Best regards
Cathrine
Myflightrefund.com
Great hands off experience
Great hands off experience. Took a while but we ended up with a payout.
8 April 2019
Unprompted review
Nice and easy way to get my flight…
Nice and easy way to get my flight Compensation.
26 March 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.