MyFlowers 

Ordered flowers for a birthday for same day delivery which they claim to do. Had a message at 4pm that it wouldn't be possible to deliver on that day but could deliver the next day which was no good as the recipient would not be there. I requested a cancellation and refund which after several emails and false promises took 12 days to get my money back. First and last time using this company.

I wanted to send flowers to my daughter and saw the same day delivery so ordered rather than use my normal local florist of choice.
I was called 2 hours after submitting my order to be told that the order couldn’t be done and would be carried out the next day.
No idea of time or anything or offer of a refund. I was offered an extra gift to compensate.
But having read other reviews it seems the promise of same day service is fiction.
Next time I’d rather wait or go to tesco on the way.
It’s misleading to promise the time line.
I won’t use them again.

Paid for AM delivery flowers arrived in the afternoon,a vase was requested with the order but not provided and finally the quality of the flowers were terrible they were dead/dieing after 3 days,emailed customer service NOTHING BACK

They’ve never even arrived but when I messages they e said they were and stopped replying

Order #4495

I was really disappointed with my experience. I paid extra for a same-day evening delivery because the flowers were for a special celebration. The app accepted my order, let me choose the delivery slot, and took my payment. Only afterwards was I contacted and told that same-day delivery wasn’t available for my postcode. This completely ruined the occasion, as the flowers arrived the following day after the celebration.

The app also advertises that you’ll receive photos before delivery, but I never received any.

I was promised a refund for the same-day delivery fee. I paid using Klarna, and after contacting Klarna they confirmed that no refund had ever been issued. They also explained that if a refund had been processed, my Klarna balance would have updated immediately. It’s now been over a month and half , and I still haven’t received it.

At this point, it’s not even about the £8. It’s about accepting orders for services that can’t be provided, making promises that aren’t kept, and the unnecessary stress this caused. I hope this feedback encourages improvements so other customers don’t have the same experience.

I am extremely disappointed with my experience with MyFlowers and would not recommend this company.
I ordered three medium bouquets, but only two were delivered. Despite contacting customer services, they repeatedly failed to address the missing bouquet and instead kept offering vouchers towards future purchases rather than resolving the actual problem or providing the refund I requested.
The bouquets I did receive were incredibly disappointing. They looked nothing like the quality advertised on the website and were more comparable to inexpensive supermarket flowers despite the premium price I paid. To make matters worse, the flowers had already started to wilt and deteriorate within just over 24 hours of delivery, despite being cared for correctly.
The company also advertises that customers receive a photo of their bouquet before dispatch and that it will be adjusted if necessary. This never happened, and I received very poor communication with no meaningful delivery updates.
The most frustrating part has been the customer service. My repeated requests for a full refund have been ignored, with the company continuing to offer vouchers for future purchases instead. Why would I want to order again after such a poor experience?
I will be uploading photographs showing the bouquets when they arrived and how they looked less than two days later so that other customers can judge the quality for themselves.
Overall, this has been a very disappointing experience with poor quality flowers, an incomplete order, and customer service that has failed to take responsibility. I will not be ordering from MyFlowers again.

Loved it! They send photos of the flowers and the delivery! :D

I am really disappointed ☹️ Flowers should arrive between 12 to 3pm. They would not be delivered until I made complaint. When he delivered he did ring the bell just left it behind the door.

Would be 0if i could . Delivered wrong dead flowers . Ordered sunflower’s bouquet got roses that my wife hates plus wrong chocolates … will never use again ….

I ordered flowers and expecting them.to be delivered same.day and they told.me delivery next day after I have done payment no communication its really upsetting I dont advise this company

Please do not get a subscription, it’s honestly a pain to get them canceled, they keep offering bonuses and offers to keep you in and not do as you say, they prolong the process for no good reason at all. Unless you are willing to keep the subscription for a while, please do not make the same mistake I made to get that little discount off your order, support is also shambolic they are helpless

Flowers were beautiful and was delivered on the day it was expected as it was pre ordered and came with a vase. I would highly recommend this place

Three roses are dead

Every time I order from here, my flowers never arrive on the day I selected. I’ve even paid extra for express delivery before, and they still didn’t arrive on time. I’ve had enough. Special occasions end up being ruined because the flowers don’t arrive when promised. I wouldn’t recommend ordering unless you’re happy for the delivery date to be missed.

Flowers were gift from a friend. Received them in a beautiful package, they arrived well packed, fresh and very beautiful.

I am extremely disappointed with my experience and would not recommend this service.

On 14 July 2026, I ordered a bouquet of roses, a gift hamper, and a personalised message through the merchant’s app. I also paid an additional fee for guaranteed delivery on 15 July 2026 between 9:00am and 12:00pm.

The first delivery was sent to the wrong address and contained incorrect items. There were no flowers, and the contents did not match my order at all.

I contacted the merchant immediately via their WhatsApp customer service. They apologised, confirmed my correct delivery details, and assured me that a replacement would be sent the following day within the same guaranteed delivery window.

Unfortunately, the replacement was also mishandled. It arrived at approximately 3:00pm, well outside the guaranteed delivery window I had paid for, and was again delivered incorrectly. When I eventually received it, the bouquet of roses was already dead or dying, and the gift hamper I had ordered was missing entirely.

I contacted the merchant again and, following their advice, submitted a formal complaint by email requesting a full refund. To date, I have received no response and no refund.

I made every reasonable effort to resolve this directly with the merchant, but my complaint has been ignored. This experience has been frustrating and disappointing from start to finish. No Appology, No Responce, No Refund!
I have now contacted my bank to recover payment!

Would leave no stars if possible. Really
Poor customer service and flowers not
Delivered on the day requested (as ordered), which really defeats the purpose of having them sent in the first place. Would not recommend this business!

we were expecting a delivery on Thursday 15th July which still hasn’t arrived .

This is deeply disappointing as this has happened again. We paid extra for delivery and the gift is still yet still to come. We spent a whole day waiting for the flowers which means our plans for the day got ruined.

Once again this is terribly disappointing and this is the second time something like this has happened.

We would like a full refund of delivery charges and a full refund for the gif

Good flowers and quick delivery

The whole experience is a scam, there’s no customer service, no contact number, only à bot replying with a copy/paste template to any complain.

Delivery booked for my sister’s birthday. The driver called once (she missed it), left no voicemail. She was home and he didn’t ring the right doorbell.

After my first text asking for assistance, and the surprise being ruined, I got left with “sorry for the inconvenience”.
After a week of endless emails, they declined responsibility, never offered a re delivery within the next days, refused to refund the bouquet never delivered, and never called me back.

Please avoid, stay away if you don’t want to loose your money or ruin a special occasion.

Order: s1089427 - 03/07/2026