Myfurnitureinsurance Reviews 

Jason, the technician, was respectful to myself and of my property.
The repair was carried out and the area left clean and tidy with everything replaced where it should be.

The technician was superb, he went above and beyond to do a superb job. Clean tidy and his attention to detail deserves praise.

Thank you

Efficient, good communication about time of visit and repair completed on site.

Great service received on booking and the service received on the day

Fast and effective ,really informative about what time he was arriving

Excellent communication throughout. Professional , knowledgeable engineer.

Whilst the repair itself and the technician completing it were high quality and restored my furniture to good condition. The booking staff were evasive, unhelpful and failed three times to actually carry out what they said they would do . Advisor 1 after 15 minutes of highlighting her opinion that they are only a third party failed to book the appointment in their system or even record that a call had been made to me.
The second advisor called the following day and I had to repeat my concenrs as nothinh had been recorded managed to book the appointmnet but failed to record my complaint and inaccurately reported to my insurance provider that I wanted replacement only and had declined an appointment! the third and final advisor called to apologise for the failure to act on the complaint and promised that a team leader would be in touch in the next week with a result of their enquiries. Well we are almost 2 weeks later and still no update of any type. It seems that for Emmeira group they consider honesty and fulfilling promises to customers as an inconvenience and entirely optional. My advise take anything this company promise with a lorry load of salt then you may not be disappointed

Great service, from booking the appointment, was kept up to date in texts and emails regarding the appointment.

Technician was professional & friendly. Table legs tightened, very happy with the service.

Brilliant service very punctual helpful and understanding

The technician called half an hour arrival, arrived on time, removed his shoes and got straight to the job and finished in good time!

Great company to deal with, easy to make appt, updated you on their arrival time and great service from their engineer.

John was very efficient, polite and mannerly. He kept everything tidy and didn't leave any mess.

Very good just came in and got on with the job

The representative (sorry I didn't catch his name) put the correct colour legs on my sofa. He even found, inside the sofa, a leg that the initial installers should have fixed on.

Prompt service Technician was very polite and sorted the problem with the reclining chair

Fantastic service 5*.....the fitter Neal was great...would recommend 👌

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture looking brand new. He was very polite and knowledgeable. The extra paid for my furniture cover was well worth it. Good all round job and completely satisfied.

The gentleman was on time friendly and helpful

Efficient service, work completed satisfactorily

Mark the engineer who came did a great job and was really polite, great service. Many thanks.