Myfurnitureinsurance Reviews 

654
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally polite, knowledgeable, and professional throughout their home visits. Consumers consistently highlight that the skilled repair work is completed very efficiently, often leaving previously damaged furniture looking entirely brand new. Many reviewers deeply appreciate the clear communication, helpful ongoing advice, and punctuality regarding technician arrival times. However, some people mentioned frustrating issues regarding long wait times for scheduled appointments and necessary replacement parts. A few consumers noted unfortunate difficulties when certain repairs failed to fully resolve the problem or left items looking worse.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly and professional approach of the... See more

Staff

Customers had positive experiences with staff, frequently describing technicians as friendly, polite, and... See more

Product

Reviewers express mixed feelings about the product quality and repair services. Some consumers are very... See more

Quality

Consumers find quality to be positive, noting that furniture repairs leave items looking brand new. Reviewers... See more

Response time

Reviewers highlight ambiguous aspects of response time, noting mixed scheduling experiences. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more

Rated 5 out of 5 stars

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more

Rated 5 out of 5 stars

From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more

Rated 5 out of 5 stars

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

654 reviews

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No recent history of asking for reviews

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4.6

All reviews

(654)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

Sofa repair

John the upholsterer kept us updated on his arrival and arrived well within our allotted time slot, he was friendly and did the work to a high standard, you would never know our sofas have been repaired

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Dave - a credit to your company

Though from the time I ordered the the new part for my sofa to having the sofa fixed was circa 10 weeks, communication was good and I must say your member of staff Dave who came to my apartment to install the new part was brilliant!!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Reliable company

Matt arrived at the time specified and had completed the repair in no time at all. I felt I had called him out unnecessarily as it was just a new power cable required.
As I was unable to get to the plug sockets to check this, as the sofa is far too heavy to move, he reassured me it was absolutely fine and it was no problem at all, which put my mind at rest.
Thank you for a great service, much appreciated

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic thanks John

Fantastic very quick response and John was very proffesional and did a great job , he mended a damaged table it looked brand new when he finished. Thankyou a wonderful job done.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Each person i have had to my home to fix couch has been great. You get plenty of notice for the visit with follow up prior and on the day.

11 November 2025
Unprompted review
Rated 4 out of 5 stars

Friendly chap who did a good job…

Friendly chap you arrived when he said he would and did a good job. I could arrange the appointment via email - it just took a while before the company got in touch to arrange the visit - but, once that happened, everything went smoothly.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

David

David, was great. Very friendly, great attention to detail and takes pride in his work.

21 October 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service, arriving early normally the best but we were not quite ready. Resolved the issue and was gone before the day started!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely spot on bloke today

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the scheduled time (day) then the night before (6 hour window) then a text (saying we were next) and then a phone call to say they were on their way. Quality repair job. Repairer was knowledgable, polite and courteous. Couldn’t ask for more!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

The service was straight forward and…

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night before with a more accurate time slot . When they arrived they were polite and courteous as well as efficient and cleaned up the work . Its an excellent repair and hopefull I wont be needing the service again. As our dogs will not damage it again.

14 October 2025
Unprompted review

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