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myGemma Reviews 

3,465
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 510 reviews, reviewers overwhelmingly had a great experience with this company, showing outstanding service across the board. Customers frequently point out that both buying and selling pre-owned luxury items is surprisingly smooth, fast, and completely hassle-free from start to finish. Consumers also appreciate the exceptional product quality, noting that valuable jewelry and designer bags arrive carefully packaged and match the online descriptions perfectly. However, some people mentioned that certain pieces like necklaces or rings occasionally pose challenges regarding unique sizing or non-standard lengths. People noted that these occasional limitations can sometimes make specific items tricky to sell or wear comfortably in everyday life.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items arrive in perfect condition and... See more

User experience

Clients share positive opinions on user experience, highlighting an amazingly smooth, fast, and transparent... See more

Service

Customers consistently note positive experiences with service, highlighting fast transactions, professional... See more

Quality

Customers had positive experiences with quality, expressing delight as items consistently arrive authentic,... See more

Staff

People report positive experiences with staff, frequently highlighting their helpful communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Authentic and beautiful HERMÉS bag purchase. Great communication, lovely boutique like packaging when received, shipped very quickly and exactly as described. Trust this seller. I have extremely high... See more

Rated 5 out of 5 stars

Very professional high end jewelry buyer. Sent in the Van Cleef bracelet and necklace. Agreed on the pricing for both. Since the necklace is not standard length, could not sell it. But the bra... See more

Rated 5 out of 5 stars

Easy transaction- great price- shipped on Monday from New York and received on Wednesday to Kentucky- I picked up at Walgreens since no one would be home to sign. Pochette Metis reverse monogram was e... See more

Rated 5 out of 5 stars

Honestly, the easiest transaction I have ever experienced by far!!! Prompt response, quick payment and friendly representative. I have been selling my luxury handbags in multiple places because I am r... See more


Company details

  1. Jewellery shop
  2. also in
  3. Diamond Dealer
  4. Handbags Shop
  5. Shoe shop
  6. Watch shop

About myGemma

Written by the company

Founded in 2012, myGemma (formerly known as WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: A curated collection, with meaningful discounts to retail price and several, affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(3,465)

513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Support

My contact, Emre, was amazing! He made the process extremely easy and straightforward. He was responsive to all my inquires, accessible for support. I highly recommend Emre and the myGemma platform.

19 June 2026
Rated 5 out of 5 stars

Fast payout!!

myGemma is the easiest way to sell you fine items. You upload your pictures, they respond usually within the day, then if you agree to sell/ consign they send you a shipping label same day as well! This company makes it no stress, fast, and, I feel confident when I send/ and agree to their quotes. They are very fair in their pricing and unlike other sites you don’t have to wait for your payout. I’m so glad to have found them. Trust me you won’t regret selling with them!

19 June 2026
Rated 5 out of 5 stars

When Quality And Quantity go hand in hand.

myGemma has proven on more than one occasion to be both: a fair seller and a fair buyer. I will continue to do business with them knowing that I will be provided with exceptional quality in all aspects. Thanks again mG!!!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

This is my first time selling my bag through mygemma and Mark was with me all through the process and answered all my questions in a very professional manner and very quick to respond. this was by far the best experience I have with selling my bag and definitely won't be the last. I definitely recommend them to everyone.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful selling experience with My Gemma.

My Gemma. Wow. I am very impressed with the services that I received. I sold a handbag to them, I received a great buy quote, they sent an Express label, I received a legal contract for them to purchase and once they received my item, I was paid immediately, no waiting for my payment. I can compare My Gemma to other site's that purchase item's from seller's so far My Gemma is the best. Thank you My Gemma for a no-hassle experience. I look forward to selling and purchasing from you soon! SuSu.

23 June 2026
Rated 3 out of 5 stars

Broke first rule they claim they don't do!

I did not purchase from my Gemma I sold 3 items!
My experience was good until the one thing they state from beginning that they don't cut the price quote after they receive the item and they did just that and not a lot of money, $300 on a $8500 Hermes Birkin while not huge it was petty!
The other 2 items under $500 I would give 5 stars!
Once I agreed to accept discounted payment I was paid within 24 hours as promised!

18 June 2026
myGemma logo

Reply from myGemma

Hi Gina,

We are glad that you had a good overall selling experience. We understand your frustration at the $300 difference between our quote and final offer.

While rare, and we do our very best to avoid this, it was simply down to the fact that the bag was more preloved than the photos submitted suggested. Sometimes this can happen due to angles or lighting. We do apologize for the difference in price, but we have to work off of the photos submitted when providing a price quote.

Thank you for selling to myGemma and we hope to work with you again in future!

- myGemma

Rated 5 out of 5 stars

I was extremely hesitant about selling…

I was extremely hesitant about selling my bag to this company. I trusted the process and was shocked how easy, simple and quick they made it! The same day they received my bag, I received payment. I will not hesitate to use them again!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Experience

From my first inquiry, the follow-up phone call to the payout was seamless. Working with Mark Salinaro was really great and it was very quick and easy from start to finish. Before this, my first experience with MyGemma, I would go to Fashionphile and the process took weeks from start to finish. Going forward I will be starting with MyGemma.

4 June 2026

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