Banner for myGemma

myGemma Reviews 3,245

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting items appear brand new despite being pre-owned, and appreciate the excellent value. The service is frequently described as professional, efficient, and easy, making both buying and selling a pleasant experience. Many consumers highlight the smooth user experience, from quick transactions to helpful communication from the staff. However, some customers mentioned issues with product descriptions, specifically regarding defective clasps on earrings that were not disclosed. A few other people also felt that the provided photos were sometimes insufficient, particularly the lack of images showing jewelry on models.

What people talk about most

Product

Clients share positive opinions on product quality and descriptions. Many reviewers are delighted with their... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Consumers find user experience to be positive. Many reviewers describe their experience as amazing, great,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the condition of items, often... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive purchased several jewlery item from mygemna. They have all been as described and shipped promptly. Sometimes there customer service inquiries don't answer the question asked, but repeated asks us... See more

Rated 5 out of 5 stars

They are great! I am a longtime buyer and seller with myGemma and have only had great experiences. I just purchased a Tiffany necklace that was stunning in person! They have a great e-commerce team... See more

Rated 5 out of 5 stars

Definitely 5 stars Customer Service! I recently sold a bag to my Gemma. I sent pictures and I got an email from Mark. He was exceptional and very professional. The selling process from quote through... See more

Rated 5 out of 5 stars

They shipped my purchase quickly and sent it 2-day FedEx. It was supposed to be delivered Monday but FedEx couldn't have been more incompetent. They sent it to the wrong state, then let it sit in a ne... See more


Company details

  1. Jewellery shop
  2. Diamond Dealer
  3. Handbags Shop
  4. Shoe shop
  5. Watch shop

About myGemma

Written by the company

myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: Up to 80% off retail and affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience selling was excellent

My experience selling was excellent. Mark, my client service representative, responded promptly to all my questions. The process was quick and easy. I highly recommend My Gemma for great customer service!

18 February 2026
Rated 5 out of 5 stars

Extremely happy with mygemma

Extremely happy with mygemma. Bought randomly on a whim without too much research, but I bought a LV Neverfull that was just in “good” condition with ONE photo and it’s in like perfect shape, and came in THREE days (including the day I ordered). Would 1000% buy from them again. Also the paperwork/ authentication card says they back their authentication and you will get a refund if it’s ever challenged.

17 February 2026
Rated 5 out of 5 stars

Great all around experience

Very quick to respond to my request for additional photos and questions related to the item I was interested in. The item arrived as described and was well packaged. Super happy with my purchase!

11 February 2026
Rated 5 out of 5 stars

Most beautiful diamond earrings I received from mygemma…

I received the most gorgeous white gold and diamond earrings from mygemma--they are so beautiful, the perfect size and very sparkly diamonds. The best part of the purchase is that I used my reward points to pay for $1000 earrings! This is the best company, rewarding points for both buying and selling!!! I honestly don't think I have ever been more excited about a purchase. Knowing I am getting quality items from an excellent company.

9 February 2026
Rated 5 out of 5 stars

Five Stars Isn’t Enough

I had an amazing experience with mygemma.com. I bought a Hermès Evelyne III bag that was listed in “very good” condition, but when it arrived, it was absolutely pristine. It genuinely looks brand new. If I didn’t know it was pre-owned, I would never be able to tell.

On top of that, I paid about half of what it retails for, which makes it an incredible deal. The whole process was smooth, professional, and fast.

Amazing quality, amazing value, amazing service.

Highly, highly, highly recommend.

30 January 2026
Rated 5 out of 5 stars

I am very pleased with my experience

I am very pleased with my experience. It was very easy to follow all the directions for sending photos, mailing merchandise etc.
Although I only had a vague idea of what my items were worth, I was satisfied with the offer.
Would definitely recommend & use again.

5 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look