The gift was just as described in the webshop, but it took quite a lot of time to get here. The order mail has a track & trace, but for some reason the track & trace link can be found on the website i... See more
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Review summary
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Reviews shaping this summary
I liked the thought of this gift, hence my purchase. I was a little disappointed in the quality when it arrived (the day before Christmas) as it was rough around all internal edges and I had to sand i... See more
Company replied
The pillow is lovely however the names are too low and when placed are totally hidden. This was very disappointing.
Company replied
The customer service was excellent. The delivery took longer than I expected and every time I sent them a message they responded immediately. When I ordered the hoodie, It didn’t really say what the... See more
Company replied
3.9
Great
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
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Quality work
I gave to my daughter-ln- for her birthday.
I can’t tell you how excited she was to get it. It actually made her cry tears of joy. She absolutely loved the bears . I didn’t expect the quality craftsmanship that went into this piece.
And it arrived sooner than I thought. I will gladly recommend it to family members and friends if they’re looking a unique gift.
22 March 2026
Unprompted review
Reply from Mygiftnest
Hello Karen,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
Reflections on the Design and Appeal of This Product
The design and the workmanship is of high quality. The idea of the parents and child cuddled together makes this an ideal present for a young family. I will be gifting it to my son, daughter-in-law and grandson on my grandson’s one year old birthday.
3 June 2026
Unprompted review
Reply from Mygiftnest
Hello Patricia,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
The product I ordered is beautiful but…
The product I ordered is beautiful but it was very hard to receive it. I order it on December 29th and got it on May 29th
2 June 2026
Unprompted review
Reply from Mygiftnest
Hello Ana,
I am sincerely sorry that your experience did not meet the standards we strive for. I have personally investigated your order and can see where things went wrong.
Your satisfaction is our priority, and I have already contacted you via email with a proposed solution to resolve this immediately. Please check your inbox so we can take the next steps together.
We appreciate your patience and the opportunity to rectify this.
Kind regards
Nice treatment
I was treated nicely and on time. I was granted half of what I requested but have no hard feelings.
22 May 2026
Unprompted review
Reply from Mygiftnest
Hello Raquelita,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
This site is by far the best ... 👍♥️
Your gifts are beautiful n things I'm sure everyone would love.. especially me.. 😁
They are so different n capture attention straight away.. your helpful contact n customer service is terrific.. 👍 thank you 🙂👋
16 April 2026
Unprompted review
Reply from Mygiftnest
Hello Linda,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
Item is as expected - Delivery and tracking weird
Item is as expected - but delivery was weird and tracking system failed.
4-6-26 Ordered
4-6-26 email to confirm delivery address and I responded same day.
4-13-26 email advising order had shipped with a tracking #
4-16-26 I checked the tracking system provided which indicated the item had been returned to sender !!! (death in family ensued and I couldn't follow up right away)
04-27-26 the item was surprisingly delivered.
The only other emails I received were ads to make me order something else - on 4/20, 4/23, 4/24, 4/25 twice, 4/26 four times, 4/28, and 4/30 (today).
27 April 2026
Unprompted review
Reply from Mygiftnest
Hello Sheryl,
I am sincerely sorry that your experience did not meet the standards we strive for. I have personally investigated your order and can see where things went wrong.
Your satisfaction is our priority, and I have already contacted you via email with a proposed solution to resolve this immediately. Please check your inbox so we can take the next steps together.
We appreciate your patience and the opportunity to rectify this.
Kind regards
Very fast and effective support service
I contacted support, they responded very quickly, and they resolved my issue in the first email.
28 April 2026
Unprompted review
Reply from Mygiftnest
Hello Nacho,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
Great experience ,meet my expectation.
2 March 2026
Unprompted review
Reply from Mygiftnest
Hello Alex,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
SCAMMERS!!!!!
SCAMMERS!!!!!! want to charge an extra 20% for delivery
DO NOT USE THESE SCAMMERS
9 March 2026
Unprompted review
Reply from Mygiftnest
Hello RICH,
I am very sorry to hear about the negative experience you've had with our support team. We take these comments seriously, and I’d like to personally investigate why your goods haven't arrived and why our communication fell short.
I’m currently unable to match your reviewer profile to a specific order in our system. Please reach out to us at support@mygiftnest.com with your order number or the email address used at checkout.
As soon as we hear from you, I will make it my priority to provide a resolution immediately.
Sincerely,
Incompetent
If I could rate it a 0, I would. I ordered the customized bears for my Fiancé on February 2nd. I never received my item and they said UPS couldn’t find my address. I had everything typed in correctly and then the company said it was sent back to the facility. Now they are requesting I pay a 20% restocking/shipping fee in order for me to get my item. I asked for a full refund or for them to send it to me and they said they are unable to do either and are demanding I pay the 20% fee. I will NEVER use this company again.
27 February 2026
Unprompted review
Reply from Mygiftnest
Hi Derek,
I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.
Warmest regards,
Reply from Mygiftnest
Hello Rafal,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
Not what we expected
Product took 18 days to arrive and is not a puzzle because the parts are fixed to each other. Not what we expected.
24 February 2026
Unprompted review
Reply from Mygiftnest
Hi Gaynor,
I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.
Warmest regards,
Delayed order, no contact despite email
Ordered something 10 days in advance for Valentine’s Day - it arrived 10 days later today! Complete joke. I asked for a refund and have recieved no response 10 days ago
24 February 2026
Unprompted review
Reply from Mygiftnest
Hi Gene,
I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.
Warmest regards,
Company is a joke
Company is a joke, bought the engraved bears off dumb instagram ad (they got me lol). Ordered beginning of the month, almost one month later the tracking says it’s at JFK but my “route” app said it left china went to papa New Guinea and is now somewhere in Southeast Asia. The customer service is going to give you the runaround and keep giving you the same unhelpful unuseful tracking. Do not buy from this company go to Amazon. They have way cheaper options.
24 February 2026
Unprompted review
Reply from Mygiftnest
Hi GearyU,
I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.
Warmest regards,
Bear family of 4
Bear family of 4 delighted my wife and kids. We lost one of our children in 2023. You never get over those loses. The puzzle was created as requested. Didn’t know it was made in Ireland, a wee bit late for Valentines day, but we still appreciated the fine workmanship.
21 February 2026
Unprompted review
Reply from Mygiftnest
Hello HLM,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
Great gift idea
Great gift idea, well crafted. Delivery took 20 days.
20 February 2026
Unprompted review
Reply from Mygiftnest
Hello Gino,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
Reply from Mygiftnest
Hello George,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
A WONDERFUL GIFT
14 February 2026
Unprompted review
Reply from Mygiftnest
Hello Peter,
Thank you for your review!
It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.
Best regards
Scam site!!
Scam site!!! Read reviews before ordering. Ordered the polar bear puzzle for valentines. Said it would arrive before. So far a no-show. Tried to put in my order number to track and says no order found. Read these reviews after. Darn. Just got scammed out of $69!!!
2 February 2026
Unprompted review
Reply from Mygiftnest
Hi David,
I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.
Warmest regards,
One of the worst experience ever
One of the worst experience ever. Christmas gift came after Christmas and was broken. Valentine gift is not going to be delivered at all unless I pay extra? Never buy from them. Similar items can be found on Amazon and you will be sure of delivery.
13 February 2026
Unprompted review
Reply from Mygiftnest
Hi Samuel,
I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.
Warmest regards,
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