they are SCAMMERS. they will allow you to transfer your money and then when you feel confident and put more funds in they will block your account and take all your funds without a reason.
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See what reviewers are saying
I sent an etransfer on December 19th to myself it is December 23rd still no transfer send I ha e been contacting g them via email to all email addresses and their support chat that claims is 24hrs how... See more
I just wanted to write a review today for Owen who is a sales representative for MyGuava. Owen walked into the shop and immediately had our attention . An intelligent young man with vast knowledge... See more
Company replied
MyGuava is a great financial tool if you have expenses in multiple currencies. In addition it works as a remittance service when you need to send money to foreign countries like Spain and Kazakhstan.... See more
Company replied
Company details
- #113 of 117 best companies in Financial Institution
- #43 of 45 best companies in Money transfer service
Written by the company
MyGuava combines the functionalities of multiple financial apps, making it the ultimate all-in-one solution for all your personal payment needs, whether you need to make a secure purchase, send money to friends and family worldwide, or provide business payments. MyGuava customers can open accounts in multiple currencies including EUR, GBP, СAD and CHF. For more information on MyGuava App and MyGuava Business, visit MyGuava’s website at https://myguava.com/
Contact info
Monument Place, 24 Monument Street, EC3R 8AJ, London, United Kingdom
- +442045771440
- info@myguava.com
- myguava.com
You should know
2.8
Average
546 reviews
Replied to 52% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5* Service
Absolutely nothing is too much trouble our business manager is Taylor and is brilliant, the machine are free money is transferred the following day 5* services
12 June 2025
Unprompted review
Reply from MyGuava
Hi, thank you so much for your feedback. We are thrilled to know you have had such a positive experience and that our service has met your expectations. Your satisfaction is important to us, and we genuinely appreciate you taking the time to share your thoughts.
This company’s payment system is very…
This company’s payment system is very unreliable and often makes accounting errors. Their customer service is extremely poor, and they have even transferred money from the bank account we opened through them without our permission. It feels very unsafe. I strongly advise against using this company!
4 June 2025
Unprompted review
Reply from MyGuava
Hi, we are very sorry to hear about your experience. Please rest assured that we take every concern seriously and are committed to resolving any issues thoroughly and transparently. Your security is our highest priority, and we would appreciate the opportunity to investigate your specific case as soon as possible. We encourage you to contact our dedicated support team anytime at https://myguava.com, available 24/7, so we can look into the matter you have encountered. Additionally, if you prefer a more personalized approach, feel free to share your account and contact details, and we’ll be more than happy to follow up directly and offer further assistance.
Completely non-transparent und unreliable card issuer
If you are looking for a card that your EMI will block you for no apparent reason regularly every 10 days at the same time without asking you for any additional information, then myGuawa will be your number one choice.
In the app chat, your questions will be answered with meaningless answers that don't get you one step closer to solving a problem that is clearly systematic.
UPD. The account has been blocked for over 30 hours already.
8 June 2025
Unprompted review
Reply from MyGuava
Hi. Thank you for taking the time to share your experience. We're really sorry to hear about the disappointment you've faced—this isn’t the kind of experience we want for our users. Please be aware that, at times, account restrictions are applied as part of our commitment to maintaining the safety and security of all users. We do understand how inconvenient this can be and are here to support you. We strongly recommend staying in touch with our Support Team via myguava.com for any updates. You’re also welcome to share your account and contact details here, so we can prioritize your case and ensure you receive the latest information regarding your issue..
Taylor was professional
Taylor was professional. Quick turn around Didn’t talk jibberish. Like others do
Will be recommending this guy
1 June 2025
Unprompted review
Reply from MyGuava
Hi. We really appreciate your feedback. We're happy to hear Taylor provided quick, clear support. Thanks a ton for the recommendation.
Avoid this company
I have been working with this company for a long time but when I checked my accounts I noticed that they were deducting large amounts every week... I thought I had talked to them and fixed the payments but they overcharged me again... It is a shame that such fake companies exist in Europe...
26 May 2025
Unprompted review
Reply from MyGuava
Hi. We truly regret to hear your dissatisfaction. We understand how concerning it can be to notice unexpected deductions. This isn’t the kind of experience we want for our customers, and we’d really appreciate the chance to look into it properly. If you could get in touch with our Support Team via myguava.com, we’ll review your account and get this sorted as soon as possible. Also, sharing your account and contact details would help us to follow your case properly. Thanks again for flagging this, and we hope to resolve it for you quickly.
Stay away!!!worse than the Indian shop down the road
So I have spent 7.99£ on this card
Full payment was supposed to be taken on the 21st of may
They took .07 pence as payment instead on the 21st of may
That same day I made the rest of the 7.92£ payment manually so balance was paid in full on time
I then realised a charge of 12.12£ was added to the acct on the 27 may and card was blocked due to late payment?
Spoke to Cs to many times now raised complaints
On the 21st of may I could see the payment showing on myguava cc acct and they could not.
12.12£ payment due on the card was due 21st of June , I thought they will put it right until then
Today they actually took the payment out from my Revolut card
This is the worse cc issuer I have dealt with
Worse than the Indian shop down the road really
If I just payed 12.12£ to get rid of you it is fine too
Too much stress for a 2000£ cc limit and a 7.99£ spent
1 June 2025
Unprompted review
Reply from MyGuava
Hi. We're really sorry to hear about your experience. We understand how frustrating this must have been, and we truly regret the inconvenience caused. If you need any support, please don’t hesitate to contact our Support Team via myguava.com. Additionally, if you prefer a more personalized approach, feel free to share your account and contact details, so we’ll be more than happy to follow up directly and offer support.
Over and above
Signed up to Guava pay and James Allan, our local rep went over and above to ensure it went smooth and the rates were the best Ive seen.
30 May 2025
Unprompted review
Reply from MyGuava
Hi. Thank you for sharing your kind words. We're delighted to hear that James Allan went the extra mile to support you and that you found our rates competitive. We’ll make sure he hears your kind words — welcome to MyGuava, and we’re excited to have you with us.
Someone is charging on my card…
Someone is charging on my card transactions with his/her myguava therefore i suspect myguava isn’t checking the true owners of the cards used
22 May 2025
Unprompted review
Reply from MyGuava
Hi. We're truly sorry to hear about the concern you've encountered. Please know that your trust means a great deal to us, and security is always a top priority at MyGuava. We understand how distressing it can be to see unauthorized activity on your account, and we want to assure you that we take matters like this very seriously. We strongly recommend reaching out to our dedicated support team at https://myguava.com, available 24/7, so we can investigate and resolve this promptly. Alternatively, if it's easier for you, feel free to share your contact details, and we’ll gladly follow up with you directly.
Great service by Taylor fox the rep and…
Great service by Taylor fox the rep and great fast machines highly recommend that after a few events I just got another one !
21 May 2025
Unprompted review
Reply from MyGuava
Hi. Thank you so much for your kind feedback. We're really pleased to hear that your experience has been smooth and that our service met your expectations. Your trust and recommendation truly mean a lot to us.
I don’t have anything against MyGuava…
I don’t have anything against MyGuava all I want is a refund of my 300 pounds, money was sent to my account and boom account closed, I need this money urgent and they’re not giving me good service 😒😒
28 August 2024
Unprompted review
Reply from MyGuava
Hi. We completely understand how important access to your funds is, especially in urgent situations. Please know that sometimes account restrictions are put in place as part of our efforts to keep all our users safe and secure. If you haven’t already, we recommend contacting our Support Team via myguava.com for further assistance. You’re also welcome to share your account and contact details here, so we can make sure your case is followed up directly.
They blocked my account and took my…
They blocked my account and took my £2000+. I have been contacting support for the past 1 months and their replays say same thing. Under review.. team working on it.. been escalated.. but nothing happened. I am in a big trouble now because of them. Cannot believe with all those bad reviews they are still open and authorized by the government!
4 April 2025
Unprompted review
Reply from MyGuava
Hi. Please know that account reviews are part of the security measures we take to ensure the safety and security of all our users. We completely understand how stressful and upsetting this situation must be. We genuinely empathize with how difficult this experience has been for you. If your case is currently under investigation, our dedicated team is already working on it. We kindly ask for your continued patience as they complete their checks. In the meantime, if you'd like to receive an update on your case, please stay in touch with our Support Team via myguava.com. Additionally, if you’d prefer a more personalized approach, feel free to share your account and contact details, and we’ll be more than happy to follow up directly and offer further assistance.
I sent a 2€ bank transfer
I sent a 2€ bank transfer, and they instantly blocked my account, I have 800€ in there I can’t spend now, it’s been 24 hours and I keep getting the same automatic response on livechat.
I demand this fixed before tomorrow or serious consequences will come.
My guavapay email: crazydazytazy(at)gmail.com
My guavapay CIF: 079217
Fix it!!!!
Update: just called the customer support, says the same nonsense
Update:as you all can see, the reply on here is just as stupid as on the app aswell as the phone customer service
Now on my 3rd day waiting. I’ve assured them if I don’t have my funds within midnight a lawsuit will be coming.
30 April 2025
Unprompted review
Reply from MyGuava
Hi. We’re sorry to hear about your experience. Please be assured that our security review process is in place to protect all parties, and in some cases, this can lead to temporary account holds. We truly understand the urgency and inconvenience this situation may be causing you, especially with your funds being temporarily inaccessible. If you have already reached out to our Customer Support team, we recommend staying in close contact with them, as they are best positioned to provide updates and escalate your case where necessary. Your patience is appreciated, and we’re committed to resolving this matter as swiftly and fairly as possible.
MyGuava is fraud and scam
MyGuava is fraud and scam. I sent money using their app. It’s been 2 weeks and still says processing. I called them everyday and they told me it’s been processed. MYGUAVA APP IS FRAUD DO NOT USE THIS. I can’t get my money back.
16 April 2025
Unprompted review
Reply from MyGuava
Hi, we truly understand how frustrating this must be for you. Please be advised that in some instances, transfers may go through additional review steps to ensure the safety and integrity of our service. At MyGuava, maintaining the trust and safety of our users is our top priority, and we remain committed to transparency in every transaction. Should you need further clarification or updates on your case, our Support Team is available 24/7 at https://myguava.com. Moreover, if you could share your contact details, we will ensure to follow up with you to make sure your concerns are fully addressed. We're committed to resolving this promptly and are here to support you every step of the way.
Online payments feel safer with this
Online payments feel safer with this. I use it often.
7 April 2025
Unprompted review
Reply from MyGuava
It’s great that it’s become part of your routine. Knowing it adds an extra layer of safety for your online payments means a lot to us.
They block the account and don't answer…
They block the account and don't answer anything, talking about some checks. I don't advise you to register and use.
25 April 2025
Unprompted review
Reply from MyGuava
Hi. We are sorry to hear about your experience. Please be assured that the security review process is in place to protect all parties involved, which can sometimes result in temporary holds on accounts. While we understand the inconvenience this may cause, these measures are essential for your security and to ensure compliance with all necessary regulations.
For further assistance, please stay in touch with our Customer Support team through the available channels at https://myguava.com. Our team is available 24/7 and is dedicated to helping you resolve this as quickly as possible.
If you prefer, you can also share your contact details with us, and we will be happy to reach out directly to offer further support. We are here for you and fully committed to resolving this matter with the care and attention it deserves.
BANK AT YOUR OWN RISK
This bank is a scam. Read all the other reviews, they are telling you the truth.
Whatever you deposit with them you need to be ready to loose.
Bank at your own risk!
25 April 2025
Unprompted review
Reply from MyGuava
Hi. We truly regret to hear about your negative experience. Please be assured that we do not take such concerns lightly. At MyGuava, the safety and trust of our users are our highest priorities, and we strive to maintain transparency and fairness in every transaction. If you'd like us to investigate your case further, we kindly encourage you to reach out to our Support Team at https://myguava.com or to share your account and contact details privately. Once we have this information, we’ll ensure that your concern is escalated for a thorough review and follow-up. Your feedback matters, and we genuinely want to help resolve this.
Dependable POS devices
I'm really happy with the service provided I was approached by Taylor fox regarding my business offering their POS machines.
with the reviews I had seen I was very sceptical with it all since being with them I've never had any problems with money being held it goes straight into my bank the next working day if not the day after helping us with cash flow so we aren't waiting 3-5 days for the money to come in.
all the fees have been better than any other place I've looked at they keep in contact if I do have a problem they are there to help Taylor has been fab through out my experience.
so if your in doubt or on the fence I say give it ago they do exactly what what's said on the tin
14 April 2025
Unprompted review
Reply from MyGuava
Thanks so much for the great feedback. We're so glad things have been smooth and that the service is helping with your cash flow. It’s great to hear the quicker payouts and lower fees are making a difference.
Very disapointed with their onboarding…
Very disappointed with their onboarding process.
Today, i have tried to sign up with a referral code. for verification, i submitted my passport and they did not accept because it is not matching with my residence country (WHAT?! according to which regulation?!)
then i have submitted my UK residence permit which ACCORDING TO GOV.UK ALL RESIDENT PERMITS HAVE EXPIRED ON 2024 DECEMBER AND WENT DIGITAL. guess what?! they have declined it because it is expired (YES, THANKS TO GOVERNMENT REGULATION!) and declined my request. So, i cannot be a guava pay customer because of their incompetent onboarding process.
Providing required document? Like what? Should I invent a new document? I already provided what I have!
Also, all the other companies accept passport even if that is different from country of residence, i am sure you dont have any other regulatory requirements to comply with!
21 April 2025
Unprompted review
Reply from MyGuava
Hi, we truly appreciate you taking the time to share your experience with us. We are sorry to hear that you have faced such difficulties. To proceed with your onboarding process, we kindly request that you provide your immigration status share code to our support team at https://myguava.com. Our support team is available 24/7 and will be able to assist you with the next steps. Once the required information is provided, they will ensure that the onboarding process continues smoothly. Rest assured, addressing your concerns and resolving this matter as quickly as possible is our top priority.
ACCEPTED MY MONEY FROM NATIONWIDE BANK
ACCEPTED MY MONEY FROM NATIONWIDE BANK, BUT AS SOON AS I TRANSFER TO MY CANADIAN BANK, THE BLOCK MY ACCOUNT AND KEEP MY MONEY! CALLED AND WAS TOLD UNDER INVESTIGATION, FOR 50 POUNDS! NOW THW CHASE BEGINS. STAY AWAY FROM THESE THEIVES
18 April 2025
Unprompted review
Reply from MyGuava
Hi. Please know that account reviews are part of the security measures we take to keep all our users safe. We understand how upsetting it is, and we genuinely regret any inconvenience this has caused you. If your case is currently under investigation, our relevant team is already working on it. We kindly ask for your continued patience while they complete their checks. In the meantime, if you'd like to receive an update on your case, please stay in touch with our Support Team via myguava.com. Additionally, if you prefer a more personalized approach, feel free to share your account and contact details, so we’ll be more than happy to follow up directly and offer support.
I just wanted to write a review Owen a great sales representative today…
I just wanted to write a review today for Owen who is a sales representative for MyGuava.
Owen walked into the shop and immediately had our attention . An intelligent young man with vast knowledge of what he was selling and very passionate about it . He got us an amazing deal and kept us up to date with the process of being a new MyGuava customer . Everything arrived within a couple of days and Owen popped in to see if we needed any help setting up etc .
A great lad doing a great job for MyGuava
13 December 2024
Unprompted review
Reply from MyGuava
Hi. Thank you for sharing your positive feedback. We’re pleased to know you had a great experience joining MyGuava and that everything went smoothly.
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