Myhealthcarebroker Reviews 

134
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing extremely patient, clear guidance, expert advice, and prompt responses to all inquiries. Reviewers deeply appreciate the seamless transition between insurance providers, effective tax explanations, and the stress-free handling of complex paperwork. However, some people mentioned that dealing with the confusing German healthcare system and numerous insurance options initially felt quite overwhelming. A few other people also felt frustrated about having spent years on public insurance without knowing they had better choices available. Despite these initial hurdles, consumers consistently highlight how professional and supportive the entire advisory team remains throughout the journey.

What people talk about most

Customer service

Consumers find customer service to be exceptionally helpful, with reviewers praising the patient and clear... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional professionalism and... See more

Staff

Customers report great satisfaction and appreciation for the staff, highlighting their professionalism,... See more

User experience

Clients share positive opinions on user_experience, finding the entire onboarding process very smooth and... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and helpful replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Bettina and the team at myhealthcarebroker highly enough! As an expat in Germany, navigating the healthcare system on my own felt completely overwhelming. Bettina was incredibly pat... See more

Rated 5 out of 5 stars

The whole process took about two weeks from first call to signed policy. No endless back-and-forth, no confusing paperwork. They handled the communication with the insurer and kept me updated througho... See more

Rated 5 out of 5 stars

Bettina helped me and my partner get sorted with private insurance. We had different employment situations so it was a bit complicated but she found plans that worked for both of us. Everything was co... See more

Rated 5 out of 5 stars

Moved to Germany for a tech role and was completely lost with the GKV vs PKV decision. MyHealthcareBroker walked me through the long-term implications honestly, including the downsides. Ended up switc... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

134 reviews

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4.9

All reviews

(134)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

A colleague recommended them to me

A colleague recommended them to me. I reached out on a weekend and received a response in under an hour. Bettina was incredibly proactive, explained everything clearly, and handled the entire transfer from my previous insurance without me having to do anything.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

I'm not German and it shows

I'm not German and it shows, especially with bureaucracy. Bettina helped me translate all my documents into English and explained every step. It felt like having a friendly coach throughout the process.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Professional, fast and serious!

I had a really nice experience with this company from the first moment I told them I need help. They took care of my problem imediately and they done the impossible and fixed my problem before I got any penalties. Bettina was even working on my problem while she was boarding for a flight. They sent me different health insurance deals and explained me all the details and differences between them and they found for me better prices than what I could find.
They are really professional and serious, they were extremely fast and they are actually really nice people that care and do their best to help and that is something really rare and hard to find.We need more people like them in our every day life :)

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I needed prof of insurance fast for a…

I needed prof of insurance fast for a new job in Berlin. Michael got back to me in hours, arranged everything with my old provider and HR and I had everything sorted before the weekend. Relief doesn't even cover it.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Bettina helped me

Bettina helped me with the transition from public insurance and even contacted my old provider to clarify things I didn't understand. Everything was easy and fast.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

As an expat

As an expat, I really appreciated how Michael explained everything in a way I could actually understand. The service was excellent

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Since my German is limited

Since my German is limited, connecting with Bettina who could explain everything in English was incredibly helpful. She took the time to clarify each step, answered all my questions no matter how small, and kept checking in even after the agreement was complete. I truly felt supported from start to finish.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

I moved to Germany a few months ago and…

I moved to Germany a few months ago and felt completely lost trying to figure out the healthcare system. I got in touch with Bettina after seeing her mentioned in a Facebook group, and I couldn't have made a better decision. She patiently explained everything in English, compared the most suitable options for me, and guided me through the application process. She even double-checked details with my old provider and employer. What could have been a stressful nightmare turned into something surprisingly easy. She's responsive, knowledgeable, and genuinely cares. Highly recommend!

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Moving to Germany

After moving to Germany, I was in desperate need of health insurance. I initially tried going about it myself, but after months of back and forth with frustrating providers, I needed help. Bettina was so professional, friendly, helpful, and fast. Everything I needed, she helped me to get. I couldn’t recommend her services enough!

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service – Truly Deserving of 6 Stars!

I had an outstanding experience working with Bettina and her team. From the very first contact, they were quick to respond, incredibly helpful, and always professional. Every question I had was met with clear and easy-to-understand explanations, which made navigating the world of medical insurance much less overwhelming.

Bettina and her team took the time to understand my individual needs and provided thoughtful, tailored options without any pressure. Their knowledge, patience, and transparency gave me full confidence that I was making the right decisions.

Honestly, if I could give 6 stars, I absolutely would—but since 5 is the maximum, they'll have to settle for that! I highly recommend Bettina and her team to anyone looking for reliable and responsive insurance support.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

I've got to give a shoutout to Bettina…

I've got to give a shoutout to Bettina for helping me switch from my old German health insurance to a private plan. She really knows her stuff and made the whole process super easy.

Bettina laid out a bunch of different private insurance options and broke down the comparisons so I could easily pick the right one for me. She also had my back when it came to all the paperwork, and she was always just a message away if I had questions.

Bettina's expertise and awesome customer service made a big difference in my insurance game. If you're looking to make the switch, I can't recommend her enough!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

From the initial call and throughout…

From the initial call and throughout the onboarding process, my experience with Michael has been straightforward and positive. He was very transparent about the different insurance plans, ensuring I understood all the options available. His responsiveness stood out, as he promptly answered all my questions, no matter how many I had. Additionally, he offered valuable advice regarding my current plan and what I would need in the future, helping me make informs decisions. Based on my experience, I highly recommend him as an insurance advisor.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I have just moved to…

My wife and I have just moved to Germany to work for CANYON Bicycles. ExPat friends living here had suggesting exploring private health insurance, but navigating through both the companies, process and our current lack of German was more than challenging. Luckily I found Bettina. She quickly and efficiently helped us look at options, settling on the best one for us. In only a matter of days, we have been accepted and have smoothly solved what could have been a tough challenge. Bettina was great.

14 May 2025
Unprompted review

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