Myhealthcarebroker Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing extremely patient, clear guidance, expert advice, and prompt responses to all inquiries. Reviewers deeply appreciate the seamless transition between insurance providers, effective tax explanations, and the stress-free handling of complex paperwork. However, some people mentioned that dealing with the confusing German healthcare system and numerous insurance options initially felt quite overwhelming. A few other people also felt frustrated about having spent years on public insurance without knowing they had better choices available. Despite these initial hurdles, consumers consistently highlight how professional and supportive the entire advisory team remains throughout the journey.

What people talk about most

Customer service

Consumers find customer service to be exceptionally helpful, with reviewers praising the patient and clear... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional professionalism and... See more

Staff

Customers report great satisfaction and appreciation for the staff, highlighting their professionalism,... See more

User experience

Clients share positive opinions on user_experience, finding the entire onboarding process very smooth and... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and helpful replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Bettina and the team at myhealthcarebroker highly enough! As an expat in Germany, navigating the healthcare system on my own felt completely overwhelming. Bettina was incredibly pat... See more

Rated 5 out of 5 stars

The whole process took about two weeks from first call to signed policy. No endless back-and-forth, no confusing paperwork. They handled the communication with the insurer and kept me updated througho... See more

Rated 5 out of 5 stars

Bettina helped me and my partner get sorted with private insurance. We had different employment situations so it was a bit complicated but she found plans that worked for both of us. Everything was co... See more

Rated 5 out of 5 stars

Moved to Germany for a tech role and was completely lost with the GKV vs PKV decision. MyHealthcareBroker walked me through the long-term implications honestly, including the downsides. Ended up switc... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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4.9

All reviews

(136)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

From the initial call and throughout…

From the initial call and throughout the onboarding process, my experience with Michael has been straightforward and positive. He was very transparent about the different insurance plans, ensuring I understood all the options available. His responsiveness stood out, as he promptly answered all my questions, no matter how many I had. Additionally, he offered valuable advice regarding my current plan and what I would need in the future, helping me make informs decisions. Based on my experience, I highly recommend him as an insurance advisor.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I have just moved to…

My wife and I have just moved to Germany to work for CANYON Bicycles. ExPat friends living here had suggesting exploring private health insurance, but navigating through both the companies, process and our current lack of German was more than challenging. Luckily I found Bettina. She quickly and efficiently helped us look at options, settling on the best one for us. In only a matter of days, we have been accepted and have smoothly solved what could have been a tough challenge. Bettina was great.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be more happy with their…

I couldn’t be more happy with their service, Bettina has been completely fantastic. She has provided the best advice for choosing the PKV and she is there for every inquiry you could have.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I had an excellent experience switching to private health insurance in Germany with **Myhealthcarebroker.de . Bettina was incredibly polite and patient, explaining everything clearly and offering great suggestions to narrow down providers. Her professionalism, follow-up, and efficiency in closing the process were outstanding. Highly recommend!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Hello

Hello, I recently moved to Germany and needed to get the right private insurance. Unfortunately I did not speak German and was really lost between the various offers. Bettina has been tremendously helpful in providing me with a tailored contract that fits my needs. It felt good to be supported. Clearly I recommend Bettina if you plan to move to Germany and want to obtain the right medical coverage!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Bettina helped us arrange private…

Bettina helped us arrange private health insurance in Germany after moving from the UK. As we don't speak German, we were worried about the process, but she was extremely helpful, quick to respond, and very proactive. She clearly explained everything over the phone, and we would highly recommend her services.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Clarity in German Insurance

If you want clarity and straightforward answers to the confusing world of German Health insurance, this is your broker! Not only that, they provide white glove service for your on-going needs. No more google translate. Thanks Bettina

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Best place for your health insurance needs

Would definitely recommend using 'My health care broker' for your private health insurance needs. Being a Expat, they made my whole journey very easy and you can communicate with them in English ;)
Bettina was super helpful and proactive in getting me a health insurance quote and with all the necessary documents, given I had a peculiar case
Iris did and amazing job managing all the claims, tax documents, employer document etc. Also assisted well during termination as I was moving out of the country

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended for Expats

I moved here from New Zealand and honestly had no clue how Germany’s health-insurance system even worked. From day one, Bettina made everything so much simpler. She talked me through my options in plain English, and gave advice that fit my budget and lifestyle.

What I appreciated most was how it never once felt like she was just trying to make a sale. She genuinely cared: asking about my health history, and patiently explaining the difference between public and private plans, contribution rates, deductibles, extra coverages—you name it. Whenever I had a question (and I had plenty!), she always got back to me fast and never made me feel silly for asking.

Thanks to her expertise and honesty, I ended up with a plan I’m very happy with and confident in. I’d recommend Bettina to anyone on the hunt for a health-insurance broker. She’s knowledgeable, trustworthy, and is seems like she really cares about getting you the best deal.

I had surgery on my spine about 5 years ago, and was worried that this would either not be covered by the health insurance, or that it would make the premiums much higher. Due to her good relationship with the health insurance company, she was able to negotiate with them to cover this pre-existing condition at no extra cost. I was particularly happy with this.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

MyHealthCareBroker is a very good…

MyHealthCareBroker is a very good company, supporting people with Private health insurance. I have a very good experience contacting Bettina, she has provided all the necessary information that I have requested as soon as she can. I’ll give full points when it comes to the customer satisfaction.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Good Experience!

I’ve had a fantastic experience working with Bettina as my healthcare broker. She is incredibly responsive, always getting back to me quickly with clear, helpful information. Whether I had questions about plan options or needed assistance with paperwork, Bettina was consistently supportive, knowledgeable, and efficient. Her professionalism and friendly demeanor made the entire process smooth and stress-free. I highly recommend her to anyone looking for reliable and attentive support with their healthcare needs!

14 May 2024
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Bettina as my health care broker, to covert to private health insurance, even though the process became a little complicated. She was conveniently reachable throughout the process and guided me well. Thank you!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

I would 100% recommend for expats

I would 100% recommend for expats that are having troubles with German language. They will recommend you the best Insurance providers and then takes care of your invoice filling including the communications to the insurance provider. I heavily rely on them because insurance customer support have zero or very poor English support.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Precision and dedication

Bettina was instrumental to solve all the burocracy involved in the process. Clear and detailed, also repeating important concepts to make sure I fully got it. Always available.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

It was really smooth transition from…

It was really smooth transition from existing public insurance to a private insurance for me. Right from the beginning communications were clear and response was faster. Documentations were error free. Overall I'm happy with the support provided.

6 May 2025
Unprompted review
Rated 4 out of 5 stars

Reliable Follow Up Calls

After our initial meeting, I received a follow up call from Bettina to make sure I had no further questions. That personal check in was really appreciated and shows they care beyond just making a sale.

16 April 2025
Unprompted review

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