My Holiday Guide Reviews 

822
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and attentive throughout the planning process. People appreciate their efficiency and quick response times, making the booking process simple and straightforward. The holidays themselves are frequently described as amazing, memorable, and seamlessly organized, often exceeding expectations. Customers found the overall service excellent, enjoying well-planned itineraries and easy travel arrangements for their trips. Many reviewers express strong intentions to book future holidays with the company due to their positive experiences.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Holidays

People report positive experiences with holidays, often praising the excellent service and helpfulness of the... See more

Service

Customers consistently note positive experiences with service, highlighting that everything ran seamlessly... See more

Response time

Consumers find response times to be excellent, with many reviewers highlighting the quick and efficient... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the ease and simplicity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conven... See more

Rated 5 out of 5 stars

Eric was absolutely amazing. He arranged all our travel requirement, even helping efficiently when flights got cancelled. The hotels that were chosen by Eric were amazing and very close to all ameniti... See more

Rated 5 out of 5 stars

Patrick organised our whole family trip to disneyland Paris. Everything about the holiday was perfect. The price was unbeatable, private transfer to and from hotel was on time and great! Hotel its sel... See more

Rated 5 out of 5 stars

Eric Young was professional and above and beyond amazing in helping me plan a Disney trip for my daughter’s 7th! He was very patient and offered lots of options till it suited my budget! The trip itse... See more


Company details

  1. Airline ticket agency
  2. Tour Agent
  3. Travel agent

Written by the company

My Holiday Guide is a modern-day innovative travel company that strives to constantly improve service and product. We guide you to experience the excitement of travel by inspiring destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

822 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(822)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bucharest

Hi, we didn’t book due to childcare but Patrick gave us all the infirmation we needed he was super helpful.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

The advisor called Eric was very…

The advisor called Eric was very helpful looking at loads of holidays that I was interested in. Although I didn't book any in the end he was stil very helpful and so polite and helpful. Thank you Eric

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

After reading reviews I was a little sceptical but Robert was really reassuring, answered all my questions promptly and was really polite to deal with. Holiday was a success and had 4 happy children. Thank you Robert

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Patrick answered all my prayers when I…

Patrick answered all my prayers when I went looking for a trip of a lifetime to Thailand.
He was very professional and efficient. Nothing was too much trouble.
Patrick helped me choose some amazing destinations all over Thailand.
Thank you so much I highly recommend him.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

A remarkable customer agent.

Steven's ability to interact with client is exceptional. He shows confidence in addressing my concerns in a timely manner. His communication skills often exceeded my expectations. I am highly satisfied with his response to all of my queries.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service given by…

Excellent customer service given by Eric, who immediately responded to our requests, tailoring the trip to meet our needs. Unfortunately the world situation changed mid way and we are currently not comfortable flying, however if this changes I would reach back out to Eric to arrange travel for us.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Was interested in a holiday. Eric investigated the price and got back to us swiftly regards the trip to Rejkavik. Also popped over some trips that would be of use, as well as alternative flights. Gave us so much information for the trip which was great. Great service

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Dear Robert

Dear Robert
I had an excellent experience working with you from My Holiday Guide. From the initial inquiry to the final booking, Robert was incredibly helpful, responsive, and knowledgeable. He took the time to understand my preferences and provided tailored options that suited my budget and travel goals perfectly. His professionalism and attention to detail made the entire process stress-free and enjoyable. I highly recommend Robert to anyone looking for a reliable and friendly travel expert. Will definitely be booking through him again!
Regards
Laura

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Steven made this a great experience, he was very efficient with his quick replies and knew exactly what I was looking for. Nothing was too much trouble

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent holiday Guide

Eric was our agent he was very professional and covered every aspect of what we enquired about, hope to deal with Eric again.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Disneyland Paris

I booked our holiday to Disneyland Paris through My Holiday Guide and I couldn’t fault the whole experience. Kevin offered me choices of hotels and dates and covered everything including transfers to the hotel from the airport. There was also flight changes needed and he helped get us onto alternative flights with no hassle and no additional costs. Highly recommend!

20 April 2025
Unprompted review

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