My Holiday Guide Reviews 

822
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and attentive throughout the planning process. People appreciate their efficiency and quick response times, making the booking process simple and straightforward. The holidays themselves are frequently described as amazing, memorable, and seamlessly organized, often exceeding expectations. Customers found the overall service excellent, enjoying well-planned itineraries and easy travel arrangements for their trips. Many reviewers express strong intentions to book future holidays with the company due to their positive experiences.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Holidays

People report positive experiences with holidays, often praising the excellent service and helpfulness of the... See more

Service

Customers consistently note positive experiences with service, highlighting that everything ran seamlessly... See more

Response time

Consumers find response times to be excellent, with many reviewers highlighting the quick and efficient... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the ease and simplicity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conven... See more

Rated 5 out of 5 stars

Eric was absolutely amazing. He arranged all our travel requirement, even helping efficiently when flights got cancelled. The hotels that were chosen by Eric were amazing and very close to all ameniti... See more

Rated 5 out of 5 stars

Patrick organised our whole family trip to disneyland Paris. Everything about the holiday was perfect. The price was unbeatable, private transfer to and from hotel was on time and great! Hotel its sel... See more

Rated 5 out of 5 stars

Eric Young was professional and above and beyond amazing in helping me plan a Disney trip for my daughter’s 7th! He was very patient and offered lots of options till it suited my budget! The trip itse... See more


Company details

  1. Airline ticket agency
  2. Tour Agent
  3. Travel agent

Written by the company

My Holiday Guide is a modern-day innovative travel company that strives to constantly improve service and product. We guide you to experience the excitement of travel by inspiring destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

822 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(822)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unforgetable intercity trip

Patrick Nelson organized our intercity trips to Prague,Vienna and Budapest and its amazing from start to finish..Kudos to you for a job well done🥳

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Re Steven. V good Serice thank you. No issues there at all. Tbh surprised how quickly you responded. V good.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

I got very quick response and the…

I got very quick response and the itinerary given to me as quite impressive
Kevin was very helpful and given me a very good itinerary plus the price was very reasonable too
He is so accommodating to my needs and did everything I requested as well
Thank you to the team and looking forward to future dealings

30 July 2025
Unprompted review
Rated 4 out of 5 stars

Thank you to Kevin for helping me with…

Thank you to Kevin for helping me with a deal I saw on Facebook. He made the changes I requested and came back with a similar price. Unfortunately we have decided not to travel to Thailand next year, but would definitely come back in the future.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Steven

Steven is a true professional. He responded quickly to every question and made sure we understood all the options available. His knowledge of destinations and ability to tailor the trip to our preferences was impressive.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Kevin was quick, pleasant and efficient at putting together a package for me that met all of my requirements. He gave me two options to pick from which gave me more choice than similar travel companies.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Patrick was extremely professional and…

Patrick was extremely professional and helpful. He took a lot of time to create a perfect itinerary for me visiting Thailand - Bangkok, Phuket and Koh Phi Phi. He dealt with all my requests/changes very promptly and efficiently. Highly recommended

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick response

Steven very responsive to my query
Providing useful information regarding the area and links to the hotel
Answering questions quickly
Polite and helpful

23 July 2025
Unprompted review
Rated 5 out of 5 stars

My Europe Tour

I must admit that I initially approached the company with some reservations, given the prevalence of scams. However, Robert proved to be incredibly reassuring and patient in addressing all of my questions. He was consistently helpful whenever I needed assistance. He meticulously planned the holidays, travel arrangements, and hotel accommodations, ensuring a seamless experience for me. The hotels were conveniently located near the city centers and train stations. The train journey was quite lengthy, and while I would have preferred first-class seating, I understand that the ticket price would likely have been higher. Overall, it was a truly wonderful first experience, allowing me to visit three countries over a week with everything thoughtfully arranged. I extend my sincere gratitude to Robert.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Services

Thankyou to Robert for helping me through booking my trip. You were amazing and very helpful! The responses were always quick and he made the process as easy as he could for me. I appreciate all your help and will be booking through you again :)

21 July 2025
Unprompted review
Rated 4 out of 5 stars

Short break enquiry

I sent a message, making enquiries reference flights/hotels etc for a short break to Budapest. Robert responsed with the details I requested quickly. The flights times were not suitable, he therefore sent me alternative flight times.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Holiday search on Facebook

We were searching for holidays on Facebook and found holidays to Budapest, Vienna and Prague. Kevin responded promptly and searched for us. He offered us good deals but Unfortunately we couldn’t make it. However we will contact him for future holidays

12 July 2025
Unprompted review

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