The watch arrived as indicated and I received a voice mail advising me to charge the device then call for assistance with the set up. Placed a test call. Neal was very helpful walking me through the... See more
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I had a very pleasant and informative conversation with Ara (a real person). Directions were very clear and my questions were answered completely. The call did not take long at all. Alan B. for Bre... See more
Easy to set up looking forward to having this safety device and like the idea that it goes with me anywhere in Canada
Have just received my emergency alert device. It was delivered in three business days. 😊. Customer support for setup and activation has been great. I’m a little confused as the blue call light is s... See more
Company details
Written by the company
Holo Alert is a leading Canadian Medical Alert provider, specializing in wearable emergency devices that include: automatic fall detection, GPS location services, and 24/7 care monitoring.
Contact info
Suite 3400, 10180 - 101 Street NW, T5J 3S4, Edmonton, Canada
- 1-888-411-4656
- hello@holoalert.ca
- myholo.ca
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The agent to whom I was speaking with…matthew
The agent to whom I was speaking with was very helpful and explains everything in a manner to which I could understand. When I was having trouble with the charger he was able to understand what it was and helped me fix it.
John Montano was my agent for Liberty…
John Montano was my agent for Liberty Security. He was very courteous and was able to answer all of my questions. It was quick and easy to set up my Medical Alert Device with him quiding me every step of the way.
The device I received is Awesome
The device I received is Awesome! Will keep me Safe! Mmia walked me thru the instructions how to use my device! She is very Awesome herself and is very kind! Thank you!
John Montano was very helpful in …
John Montano was very helpful in setting me up
David was my personal rep
David was my personal rep. He was very. He was very thorough in explaining the system leaving little room for questions. We had a personal conversation as well and he was very patient listening to me and my thoughts. He spent all the time necessary in listening to me and my concerns. He was one of the main reasons I went with this system and am glad I did. He followed up with me after I received the fob and I had already activated it and was wearing it
John Montana's Review
John Monrano was my rep and he was Awesome to say the least. I would highly recommend Halo or John to represent them for a Halo Safety Alert. John was very Professional and. considerate in all my dealings and represented the company in every way during our conversations.
David was my personal rep
David was my personal rep. He was very. He was very thorough in explaining the system leaving little room for questions. We had a personal conversation as well and he was very patient listening to me and my thoughts. He spent all the time necessary in listening to me and my concerns. He was one of the main reasons I went with this system and am glad I did. He followed up with me after I received the fob and I had already activated it and was wearing it
A pleasure to deal with and a asset to the company and as a concerned individual!
He rates a 10 out of 10 in my book!
Thank you David!!!
They made sure the halo was up and…
They made sure the halo was up and running. Courteous people.
I have my Holo for a month and can't…
I have my Holo for a month and can't say enough about it. But first I would like to thank John Montano for his expertise in explaining the Holo functions. He was very profesional and answered all my questions in an easy to understand manner. Secondly I had 2 incideents where I set off the system.....both by accident. I hit the SOS button and had to dig thru bag to press the SOS button to deactivate it. I was not quick enough and the call centre was talking to me within 20 seconds or so. The other time I knocked the Holo off my night table and it went under the bed. Again the call centre was inquiring if I was all right while I sheepishly explained what had happened.
True Profesional John Montano
John Montano was a very pleasant person to deal with.
Everything was explained and my questions were answered very professionally.
A true professional
Thank you
John Montano
Nice people to talk to
Nice people to talk to. Was easy to setup the unit. Hopefully don't have to use it but I have confidence with it.
John Montano- excellent customer service
John Montano, our customer service rep was extremely helpful in explaining how the device works, and what to do in any emergency situation where my husband might fall or falls. He listened to and answered all of our many questions quite thoroughly. I appreciated him phoning to let me know that our unit had arrived at the post office, and again to help us activate and make sure the device is working properly. He is an asset to the company.
Well worth the click!
Clicking on a Facebook add can be less than ideal but this company, Mathew specifically, is the exception. Mathew has done everything he said and the product is exactly as advertised. As someone who misses my independence after and MVA, this give me (and my care givers) a bit more confidence. Thanks very much!!
It is a great way to know my mother is…
It is a great way to know my mother is ok when I’m unable to be around. David was excellent at explaining how this works and very patient in waiting for my availability. An all around great product.
Everyone should have one!
I'd been pondering getting a security device for about 2 yrs now and when I got the call, the timing was perfect. The agent, John Montano answered all my questions politely, patiently and confidently. I felt reassured that this was the system for me. I promptly received the unit and John patiently helped me set the system up in no time. Such an easy system, at a
reasonable price. I makes me feel much safer knowing I have it and it really reassures my family. Thanks John!!! Your pleasant manner was a big plus and I thank you for your understanding with the slight delay with the set up. Now I am reassured knowing I can get help at the touch of a button!
My Holo experience
Today I received my Holo Alert. From the time I first contacted the company's Matthew Toth until I completed the setup, the experience has been simple, pleasant and reassuring. Matthew carefully went through the features of the device and had me complete a test call. I am very happy with this experience.
i just turned on this thing on…
i just turned on this thing on yesterday when i got it in the mail.the help i got was very good.so fsr so good. i hope i never need to use this machine but knowing i have makes me feel better.
From inquirering until I received my…
From inquirering until I received my Halo device my experience was nothing but positive. Matt answered all my questions before and after my device was in my hands. Very professional.
Thank you David for helping me through…
Thank you David for helping me through the ordeal of purchasing and setting up of my device. Testing went great and so was the test, lol, I gave it. I went to show the device to my son and dropped it on the floor. My chin hit my chest, I was shocked by what had happened. The response was activated immediately and then I had to explain what had happened. Thank goodness no one was needed. I hope that doesn't happen again. When an emergency is needed I don't want to go down as the "Girl who cried wolf". Thanks for being quick about answering the call, and understanding.
John Montano
John Montano, with Holo Alert, was a fantastic resource as we decided to purchase the device. He treated us with respect, he was always available when we needed him, and he guided us through the process step-by-step. We appreciate the product itself because it could save my partner's life, and we appreciate the customer service we received before, during, and after the purchase. We know we can rely on Holo Alert to help us with anything we need.
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