I used to have a great experience with you(five stars) but one item from my last purchase was horrible. i ordered custom earing of my cat face. It was supposes to be the cat head only (like the exempl... See more
Company replied
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I used to have a great experience with you(five stars) but one item from my last purchase was horrible. i ordered custom earing of my cat face. It was supposes to be the cat head only (like the exempl... See more
Company replied
Throughout the purchase process and receipt of my order I have found the customer service to be very good. I have appreciated communication along the way. For the most part the item was expected a... See more
Company replied
I was hesitant to order due to the bad reviews.. Glad I didn't pay attention.. The order I received was beautiful, lovely quality and well priced. The customer service is also impeccable.. I will cert... See more
Zero stars. Wished I’d read the reviews before ordering. Placed order 16/12/24 as website stated delivery before Christmas. Paid over £10 for the urgent postage. Ten days later, the gift is still sh... See more
Company replied
Myinfinitys is an innovative and customer-centric online gift store that specializes in offering a wide variety of customizable products designed to make every occasion truly memorable. We believe that a thoughtful, personalized gift can create lasting memories, which is why we offer an extensive collection of customizable gifts, ranging from unique jewelry pieces such as necklaces, bracelets, and rings, to home decor, accessories, and keepsakes. Whether it’s a birthday, wedding, anniversary, or any other significant life event, each of our products can be personalized with names, dates, messages, and even photos. We aim to help our customers find the perfect gift that reflects the recipient’s personality, adds a special touch, and creates meaningful connections. At Myinfinitys, we prioritize quality and craftsmanship in everything we create. Our team of experienced designers and artisans use high-quality materials and advanced design technology to ensure that every product is beautifully crafted and made to last. The easy-to-use customization tools available on our website allow customers to personalize their gifts effortlessly. From selecting metals and materials to choosing engraving styles, the possibilities are endless. Our mission at Myinfinitys is not just about offering great products; it’s about helping you celebrate life’s precious moments with gifts that are as unique and meaningful as the person receiving them. We want to be part of your most important celebrations, whether it's a milestone birthday, an engagement, a wedding, or a thoughtful gesture for a loved one. Visit Myinfinitys.com today and explore our wide range of personalized gifts that will add a special touch to any occasion. With Myinfinitys, every gift becomes a cherished memory.
Hong Kong
Replied to 100% of negative reviews
Typically replies within 1 month
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Lovely colour. The plate is a bit on the small side. The strap keeps coming undone.

Reply from Myinfinitys
The stone color for July ended up pink instead of ruby red. The names are also not visible unless you look closely and even then it’s hard to see. The pictures on the site are not accurate with what I received.

Reply from Myinfinitys
I used to have a great experience with you(five stars) but one item from my last purchase was horrible. i ordered custom earing of my cat face. It was supposes to be the cat head only (like the exemple on the website who represent a dog head.) I send you an excellent photo from wich you can isolate the head, You engraved all the photo. The result is ugly , it's a mess ...impossible to recognise it`s a cat.

Reply from Myinfinitys
All Good Quality Products that will arrive quickly, when ordered & Myinfinitys Customer Service is great as well. 👍🏼

Reply from Myinfinitys
These were a perfect match to the blankets I got my granddaughters for Christmas.Shiping was fast. I love the way they fill can't wait for them to open their Valentine's gift and see the pillow
I think the ring is so cute I was thinking of getting another one.
Jewelry came with no issues.
Just wished it was a tad larger
The earing were very small and I couldn't even see the date on them. Not worth the amount i paid for them. Sadly.

Reply from Myinfinitys
I received my handkerchief for my daughter for her wedding & where it says Love Mom & Dad, the L is missing from the Love, I send an email stating this, but I have heard nothing back, I also sent a picture.

Reply from Myinfinitys
I thought infinity was just a brand, rather than an indication of the time taken to fulfill the order. I ordered some earrings in May 2025, it is now November 2025 and the order hasn't been shipped. I've emailed to chase my order but have had no response. I think they're a scam

Reply from Myinfinitys
I am so happy with my bracelet it's beautiful the picture I had put inside it is really clear and looks really good it was delivered really quick very happy thanku 😊
Wish could give a 0 star!
Absolute rubbish website they listed something and sent something else. Product was cheap ntg looks like the photos they listed on website some iteams are missing. When I emailed them for return and refund now they don’t respond I’m completely unhappy. please don’t purchase anything from them you will just waste your money.

Reply from Myinfinitys
MyInfinitys Jewellery has been so poor that I feel it’s important to warn others.
I originally ordered rose gold personalised rings. What I received was silver, but I didn’t complain at the time — I just appreciated receiving something. Unfortunately, the rings began to discolour quickly and the engraving was so faint it was barely readable.
I contacted the company and they sent one replacement, but the same issues happened again — wrong colour and poor quality. Most recently, I sent photo evidence showing the problems. Their response? To tell me that the order was “indeed rose gold” and “correct” — completely ignoring the fact that the quality was unacceptable and the engraving was unreadable. And obviously the photographs, yet again prove the colour is incorrect.
I have been patient and polite, even asking for a different product as a final resolution, but their dismissive replies show little interest in actually resolving the problem. I have spent good money and received nothing that meets the quality or description advertised.
This has been an exhausting and disappointing experience. Poor quality control, repeated mistakes, and unhelpful customer service mean I could never recommend MyInfinitys Jewellery to anyone expecting quality craftsmanship or good aftercare.
SHOP SOMEWHERE ELSE - they don’t even want to bother helping me now!!

Reply from Myinfinitys
Really quick from the time I ordered to the time I received it. And exactly what I ordered. Very happy.
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