Myinfinitys Reviews 62

I ordered a plaque for a grandparents birthday it came with the wrong writing on for personalisation and the writing on the plaque along with the pictures on it were tiny and could barely ready them. It also came weeks after ordering it after paying for delivery. It looked nothing like the picture and when I asked for a refund due to the product being wrong and not worth the money I paid for it after multiple emails saying I was not happy with 10% then 15% then 20% compensation. They emailed and said the best they could do was give me 50% refund so I’ve lost half of my money as I can’t give this as a gift. They were not helpful, understanding or bothered about the issue. Do not buy anything from this website.

I ordered a brown blanket with grandkids names on it for my hubby. It arrived in green. They requested I sent them photos which I did and they said the blanket was brown. I replied and said it was green otherwise o wouldn't be contacting them. Going back and.forth with emails and all they offered was 50% refund eventhou the fault was theirs. Never again would I buy from them.

I ordered my daughter a class ring. I got worried after reading all the reviews, buy I got the ring in a timely fashion. And it's excellent quality! Thank you!

Don’t even think about ordering from this company. Ordered a birthstone bracelet with names on it and when it arrived you would need a magnifying glass to see the names. When I questioned it they offered me a 5% refund. What a joke, please don’t waste your money.

Don’t just don’t. Total scam. They hold your order until you want a refund and then they only give you 70%.

Within a day sends fake shipping info with timelines that don’t make sense, then when it supposedly gets to the U.S., the tracking info doesn’t update for weeks. Scam. Will file a dispute.

TERRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE!
They said me order was shipped! Never got it! Went to chat for info. She said if I paid $1 she could send my info to an expert. Tried to do it but my Credit card company denied it! Said it was a scam! Can't get any information from anyone! I am going on FaceBook!

Paid for expedited shipping and received an email stating it had shipped. All that has happened was a regular USPS shipping label was created. They continue to send me the same link with tracking and refuse to acknowledge that they haven’t shipped the item. Filing a dispute with PayPal.

Terrible communication. No reply to queries. Item ordered not yet received. Tracking says it was sent prior to the order date. Not a bad trick if you can do it. Now going to try to get money back!!!!!

Customer service is an absolute shambles!! Never received a confirmation of order email so asked for order number so I could track. Was sent the exact same email about shipping times, which honestly I don't care about and wasn't asking about at the time. They finally provided me with an order number and when I checked it said it was being processed. Then a few days later I checked again and it said there was a delay, please allow a few more days. A whole week has passed so I contacted support once again to be given yet another rubbish response of our processing time plus shipping times etc. Not what I asked at all, I asked how long the delay is as it is needed as a gift for my children to give to their dad.

I have now asked for a refund but honestly not holding my breath.on receiving one which means I am now out of pocket and my children will probably not even have anything to give their dad for his birthday. Disgusting excuses for human beings running this s**t show of a "business"

This conpany deserves a “0” or an “f” rating!! SCAMMERS!
Sept 28-2023 ordered 4 bags with names/ titles embroidered for friend (candy LVN) and wife (rebecca RN) from myinfinity.com website also myinfinitys also appears to be trading passions limited…

Three separate orders placed.
Did receive first and second order correctly.

BUT, Never received third order- no communications, no tracking, no anything… but they DID take our money!!

As of November 14, 2023.. Have sent seven correspondences to myinfinity.com support (turns out- lack of support) team about last order.

I only receive multiple comments like:
1. Its been shipped….
2. If its damaged, please take pictures (but since we didnt receive… well duhhh.. CANT take pictures..
3, all four bags show received oct 18 and embroidered with name candy and title LVN.
BUT
We did receive candys embroidered LVN - two bags and one of two bags for embroidered rebecca RN.

Took photos of the received…embroidered as Rebecca RN bag and sent it to them to show their error!!

Myinfinity support is not supportive- keeps manipulating facts- shows NO respect or honor in doing what is right!

Ive been forced to turn in a claim against them to the large credit card company i deal with!!

I have read other persons reviews- ratings! Many folks have been treated badly- lost money- cheated out of their money!!!

———DONT DO BUSINESS —-with myinfinity or myinfinitys or trading passion limited as they appear to be the same company)

Wish i had read other folks reviews prior to ordering!! WOULD NOT have ordered from them!!

They show little customer service or honor -respect in doing what is right!!!

Appear through actions and others comments to be validated as scammers!!

Very poor quality for the price charged.
Shipping was also very slow.
Definitely do not recommend.

It’s a scam. Thought I’d get a nice gift for a friend but the item never arrived.

Avoid this scam company, paid for the item that never arrived, showing at delivery depot for 2 months. Customer service (if you can call it like that) refusing to refund. AVOID

I would give this NO stars if possible. I placed an order for matching Mother's day shirt and onesie and delivery was to be 4/22-4/29. I received 2 random Large Bike themed shirts around 4/23 from a "Joe Doe" that were never ordered and had no invoice or information with them. On 4/26, I received an e-mail that my order had shipped with tracking information. The tracking information says it was delivered 4/23, 3 days BEFORE it was supposedly shipped. As of 5/5, I still have not received my actual order and the customer service responses are to check the tracking information, (which isn't logical) and see if my neighbors took it or the post office lost the package. I did see this product through social media but thought since I typed in an actual web address and the site looke legit that it was an actual business but I am beginning to doubt that. Beware of ads seen on social media websites.

This is Matthew Van Riper, I just ordered a mom family tree It's supposed to be
1. Earka/Omie
2. George
9. Christian
Thank you

Item was "shipped" on February 8 and there are no further updates after February 17, which was over one month ago. No customer service, this isn't a real company at all.

I would give NO STARS if possible.
BUYERS BEWARE
Never received order as it supposedly was shipped but according to tracking was being returned to sender for invalid address (although my order has the correct address).
Contacted customer service and got a reply saying I would receive 10% refund within 3 business days and it has been 2 months
And that they would resend the item but nothing....big surprise....

I bought two pair of cufflinks and they were extremely small. Nothing to do with usual standards.
I contacted them via Paypal and they managed to answer late and the very last date, so I lost the chance of having my money back.
Don't buy anything form them!

Ordered and paid my order on 22 September 2022. Today is 26 October 2022....no sign of my parcel as yet. The unhelpful Chinese customer email service only refers me back to the courier tracking website which was last updated on 19 October 2022. How, in this lifetime, does it take more than a month for a small, simple package to arrive???