I just wanted to get a sakura tsurikawa for my girlfriend, and when I placed the order, there was no tracking number which I thought was weird but didn't raise any red flags at the time. But the... See more
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What a bunch of scammers. I placed an order which was never posted. Months later I requested a refund as it was never sent. They promised a refund then never refunded. I emailed over a period of month... See more
My son ordered a $99 box (plus $20 shipping) two months ago. I received an email billing receipt but no shipping confirmation, and no box. Nothing happens if I click the linked order number, the websi... See more
They have charged us for four boxes and we have only received the first one. We have contacted them twice about the issue with no response. I understand COVID is happening, but we need some communicat... See more
Company details
Information provided by various external sources
Selection of quality products sent every month in a box from Japan to your door. Fashion accessories, tea, goodies, snacks, candies, manga/anime, games...
Contact info
Osaka, Japan
- myjapanbox.com
1.4
Bad
35 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a 35€ Valentines Box and never…
Bought a 35€ Valentines Box and never got one.
They only replied to my messages once: "Let me get back to you".
27 May 2020
Unprompted review
They took my money and ran.
27 January 2020
Unprompted review
My first Mega One Piece Box
It was a tought situation, but the patient ones will be rewarded. I got two big figurines, both excellent quality, a small one and a plush toy, all from the newest One Piece Movie Stampede.
They are still a young company and trying to get into the buisness.
Was having trouble with contacting the customer service, but right now it is no longer a problem. The best way is on Facebook per Messenger.
25 November 2019
Unprompted review
Customer service is ignoring me
Customer service is ignoring me. Package arrived with 2 items inside, one keychain and one pair of plastic glass. They promised 5 items at least in the box. I don't understand why they still have the right to do this business
9 November 2019
Unprompted review
Reply from myjapanbox
Dear Nicolas,
We can't find your name in your database, you didn't provide your order number either so we are not able to provide a good service in these conditions.
We noticed that you are based in Japan, only country where the box are not sent.
Regarding the box itself, If you really received 2 items, we invite you to give us your order number to figure this out with the logistic team to investigate and fix the issue, if it need to be fixed of course.
They Will just steele your Money.
They Will just steele your Money.
And they Wont answer your questions.
DONT trust Them !!!
30 October 2019
Unprompted review
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