My experience so far has been excellent, I was thinking of joining the Juniper program for a while prior to making contact. Their Doctor answered all my questions and allowed me to make up my mind wit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've lost 32kgs since June'25, from the first call back then with the nurse - this journey has been made with a team! From customer support, to medical team to the Juniper APP, I've felt very supporte... See more
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I took the plunge into starting my medical weight loss journey back around September last year and my goodness the weight literally dropped off so fast!! I lost a total of 35kgs and I have never felt... See more
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I’m so glad I took that leap of faith and reached out to the Juniper team..it truly changed my life. From my very first late-night phone consult (which they kindly accommodated at my request) through... See more
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Company details
About Juniper Australia
Written by the company
Juniper is an online clinic helping you reach your weight goals through modern medicine and personalised care.
Our Weight Reset Program addresses weight on a cellular level to help you lose weight.
We offer breakthrough medication, weekly check-ins with Australian GPs, free access to dietitians and health coaches, and personalised treatment plans delivered to your door.Get started today, check your eligibility here.
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Doctor-prescribed medication: Lowers appetite and improves metabolic function. |
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Health tracking: Measure your biometric health improvements with an Aussie GP. |
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Private community: Celebrate successes and keep each other motivated. |
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Lifestyle coaching: Set the sustainable habits necessary for lifelong results. |
Introducing June
Written by the company
- Juniper’s new AI Health Companion
- June is an extension of our trusted support team, built with the guidance of our dietitians, medical professionals, and security experts. June gives you the right support at the right time, with answers that feel made for you.
- Juniper Essentials: Our lowest-cost program from $349/month
- Juniper Essentials offers a lower-cost option with all of our key services: the Juniper app, medical support and community access, but does not include personalised health coaching.
Money-Back Guarantee
Love your weight loss in 30 days or get your money back
You can cancel your treatment plan within the first 30 days of receiving your first order, for any reason, and we'll refund you the total amount of your first order.
Contact info
Level 3, 155 Clarence St, 2000, Sydney, Australia
- hello@myjuniper.com
- myjuniper.com
Empowering women to feel their best
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Juniper has literally changed my life…
Juniper has literally changed my life and confidence I’ve lost over 15kg with juniper! The support they offer you along and after your journey is phenomenal! I definitely recommend this product!
6 April 2025
Unprompted review
Reply from Juniper Australia
Hi Lara Tobin,
Thank you for taking the time to share such a thoughtful review. We’re so pleased to hear you’ve had a positive experience and that the ongoing support has made a real difference for you.
Our clinical and coaching teams are committed to safe, evidence-based care and continuing support during and after the program, so you always feel guided and looked after.
We truly appreciate your recommendation and your trust in us.
Warm regards,
The Juniper Team
The entire journey is amazing
The entire journey is amazing. Changed my life, health and support is out of this world.
6 April 2026
Unprompted review
Reply from Juniper Australia
Hi Andrew Gregg,
Thank you for taking the time to share such a wonderful review. We’re thrilled to hear your experience has been so positive and that our team’s support has made a real difference.
We’re committed to delivering safe, high‑quality care and a smooth, supportive journey at every step. Your feedback means a lot to us and will be shared with the team.
Warm regards,
The Juniper Team
Reply from Juniper Australia
Hi Bek Ireland,
Thanks so much for sharing your feedback and 5‑star rating. We’re delighted to hear the consultant made things simple and that the experience felt responsive and tailored.
Our team is committed to delivering safe, clinician‑led care that’s easy to navigate, and we’ll keep focusing on clear guidance and timely support at every step.
We appreciate you taking the time to leave this review.
Warm regards,
The Juniper Team
Great results and support
My experience with Juniper has been excellent. I achieved the weight loss I needed and learnt how to manage my eating, drinking and exercise for a healthy lifestyle whilst still enjoying good food and some treats.
5 April 2026
Unprompted review
Reply from Juniper Australia
Hi Penny Jones,
Thank you for the 5-star review and for sharing your experience. We’re thrilled to hear you achieved the results you were aiming for and found a healthy balance with food, treats, and exercise—this is exactly the kind of sustainable change we aim to support.
Your feedback means a lot and helps others feel confident about getting started. We’re delighted you’ve had an excellent experience and remain committed to supporting long-term, healthy habits.
Warm regards,
The Juniper Team
The App is very good, easy to navigate.
The App is very good, the response times are also very quick and the delivery was prompt.
5 April 2026
Unprompted review
Reply from Juniper Australia
Hi Barbara Thompson,
Thank you for your lovely review and rating. We’re delighted to hear the app is easy to navigate, response times are quick, and delivery was prompt.
Our team works hard to provide a smooth, reliable experience end to end, and your feedback means a lot. We’ll keep striving to make everything seamless for you.
Warm regards,
The Juniper Team
Seamless experience from start to…
Seamless experience from start to finish and so far very high level of support and access to resources via the app
26 March 2026
Unprompted review
Reply from Juniper Australia
Hi Kiki,
Thank you for the wonderful review. We’re thrilled to hear the experience has been seamless and that the app’s resources and support are proving valuable.
We’re committed to keeping things straightforward and supportive, with ongoing check-ins and evidence-based tools in the app to help you stay on track. We’ll continue working to make every step of your journey feel well-supported.
Warm regards,
The Juniper Team
I’m so excited !
I’m so excited to share that I’ve reached my first milestone with Juniper and I’m already down 4.6kg! ⭐⭐⭐⭐⭐
The program has been incredibly supportive, easy to follow, and actually fits into my everyday life. I’ve felt guided the whole way, without any pressure or unrealistic expectations.
What I love most is how sustainable everything feels — it’s not just about quick results, but building healthier habits that will last. Hitting this first goal has given me so much motivation to keep going!
Highly recommend to anyone looking for a program that truly works and makes you feel supported every step of the way.
3 April 2026
Unprompted review
Reply from Juniper Australia
Hi Christine,
Congratulations on reaching your first milestone — that’s a fantastic achievement. We’re so pleased to hear the program feels supportive, sustainable, and easy to integrate into your everyday life.
That’s exactly what we aim for: steady, confidence-building progress grounded in healthy habits.
Your commitment is shining through, and we’ll be here to support you as you work toward your next goals. Thank you for sharing your experience and for the recommendation — it means a lot to our team and to others considering their own journey.
Warm regards,
The Juniper Team
More support than I could ever need!
I feel so supported with Juniper on this journey. I haven’t told many people I am doing this because of the judgement that comes with the weight loss injections, but I haven’t even needed to. I have daily support from my Health Coach, check ins and support from the medical team regularly, access to more support than I may ever need! Responses are always quick if I have a question and there is so much information in the app too.
3 April 2026
Unprompted review
Reply from Juniper Australia
Hi Krissy Mac,
Thank you for sharing such a kind review — we’re delighted to hear you feel so well supported on your health journey with Juniper.
We aim to provide timely, compassionate care from our health coaches and clinicians, along with clear information and tools in the app to help you stay on track.
We understand these journeys are personal, and it means a lot that you feel confident with the support available. We’ll keep working to deliver consistent check-ins, quick responses, and helpful resources whenever you need them.
Warm regards,
The Juniper Team
Juniper health coaching
Working with my Juniper health coach has made a real difference to my wellbeing. The support was personalised, practical, and easy to stick to, which helped me build healthier habits and stay consistent.
I’ve not only seen physical improvements but also feel more confident and informed about my health. The guidance and encouragement I received made the whole process feel sustainable and genuinely worthwhile.
1 April 2026
Unprompted review
Reply from Juniper Australia
Hi Annemarie,
Thank you for sharing this lovely feedback about our health coaching. It’s wonderful to hear the personalised, practical support felt easy to follow and helped you build sustainable habits. We’re delighted you’re feeling more confident and informed—that steady, long‑term progress is exactly what we aim for.
We’ll pass your comments on to our coaching team so they know the positive impact their guidance had. We remain committed to safe, supportive care that helps people make changes that last.
Warm regards,
The Juniper Team
My experience with Juniper has been…
My experience with Juniper has been outstanding to say the least. The support and guidance you receive is phenomenal. I wish I had embarked on this journey sooner. Thank you Juniper
1 April 2026
Unprompted review
Reply from Juniper Australia
Hi Jessica Elliott,
Thank you for sharing such a kind review—we’re thrilled to hear you’ve had an outstanding experience with Juniper.
Our clinical and support teams are dedicated to providing clear guidance and compassionate care, and feedback like yours means a lot to them. We’ll continue to be here with reliable support and resources to help you stay on track.
Thanks again for your trust and for taking the time to leave this feedback.
Warm regards,
The Juniper Team
I like easy of booking appointments and…
I like easy of booking appointments and discussions with the team. It’s easy to switch medication if the initial one isn’t working for you. The additional cost health coaching by an AI robot when on MJ vs W were you can opt out of this too save some $$ is a bit ridiculous. You are paying a premium not sure if it’s totally worth it but my doctor won’t prescribe me the meds so it’s my only choice.
For me the meds work I have lost weight slowly, (22kgs in 18 months) some people have massive loss but that hasn’t been my experience. So don’t expect your experience to be the same as everyone else. Set yourself realistic goals and make the effort to prioritise protein.
1 April 2026
Unprompted review
Reply from Juniper Australia
Hi,
Thanks so much for sharing your thoughtful feedback and for highlighting the ease of booking and discussions with our clinical team. We’re glad the flexibility to adjust treatment is coming through, and we appreciate your honest notes on value and coaching.
For context, coaching is optional and is done by our dedicated team of health coaches, and we aim to keep pricing clear and aligned to your needs. If you'd like, our Patient Support team would be happy to help out. Just feel free to send us an email at hello@myjuniper.com
You’re absolutely right that every weight‑loss journey is individual, and our clinicians focus on sustainable, safe progress tailored to each person. Thank you again for helping us improve.
Warm regards,
The Juniper Team
The staff at Juniper are so lovely
The staff at Juniper were so lovely & kind from the very beginning that it made me confident to ask for help with weight loss. I didn’t need to lose a lot of weight but I can’t begin to tell you the difference 10 kilos makes! I feel like my younger self again even though I am now 60 years old. I honestly feel as strong as I did at 40 thanks to my Pilates classes which are easier because of some weight loss which of course makes me want to go more! Thanks to Juniper, I get the support & ideas & recipes from them to make sure I can truly change some food habits because I am not feeling ravenous & making bad food decisions. I lost the weight I gained very slowly with absolutely no side effects from Mounjaro. I chose to stay on the initial dose the entire time & Juniper were completely fine with that. My coach at Juniper is fantastic & you can have as little or as much contact as you want (through the Juniper app) texting your coach. I am so grateful to Juniper!
31 March 2026
Unprompted review
Reply from Juniper Australia
Hi Grateful,
Thank you so much for your generous review. We’re delighted to hear you felt supported from the start and that our guidance and coaching helped you build sustainable habits and confidence.
To protect your privacy while ensuring you’re well supported, our medical support team will follow up with you via email shortly.
We’re committed to safe, clinician-guided care and practical, ongoing support—so people can make changes that last. Your dedication is inspiring, and we’re thrilled to be part of your journey.
Warm regards,
The Juniper Team
My experience has been slow and steady
My experience has been slow and steady, losing approximately 21kg, but I’ve had times when I haven’t been losing and I’ve been able to easily reach out for support.
31 March 2025
Unprompted review
Reply from Juniper Australia
Hi Joanne,
Thank you so much for sharing your experience—we really appreciate you taking the time to do so. Losing 21kg is an incredible achievement, and it’s great to hear that you’ve been able to reach out for support during the more challenging periods along the way.
We’re so glad to know that you’ve felt supported throughout your journey. Our goal is to provide consistent, accessible care so you feel guided every step of the way, especially during plateaus.
Your dedication is truly inspiring, and we’re grateful to be part of your journey.
Warm regards,
The Juniper Team
Juniper Support is Atrocious and Underhanded
Juniper Support was atrocious. I requested my dosage be lowered because I was experiencing negative side effects. That was difficult enough to organise.
However Juniper took me off my original subscription plan and put me on a new one without Health Coach support without telling me, but kept charging me the same price. I didn't request a new subscription plan, just help with my symptoms.
I still had a Health Coach allocated to me but I could no longer chat with them as Juniper had disabled it. My health coach kept sending me messages but I couldn't reply. I emailed customer support about this issue asking it to be fixed and got so many non-responses telling me they acknowledged how frustrating it must be without actually doing anything. These replies to my questions asking where my access was felt like they'd been put through chat-gpt.
I also asked repeatedly that they notify my health coach that I wasn't ignoring her & that my chat was read only, but Juniper didn't.
After about 2-3 weeks of back and forth I was finally told that Juniper had put me onto a new plan without telling me, and that in order to access to my health coach again I would have to pay extra. I told them to cancel my subscription completely because I found this to be so sneaky and unethical.
Only when I threatened to pull my money did Juniper offer to honour my original subscription, but absolutely not. It should not take weeks and weeks of asking repeatedly for an answer, of a company disregarding their own contractors and squeezing their patients (CUSTOMERS) for money until that money threatens to walk for Juniper to do the right thing.
If they really cared about the health of their customers, they wouldn't quietly switch their customer's plans and access when those customers ask for symptom help, then tell them to pay more when the customers notice their support is suddenly gone without explanation.
8 March 2026
Unprompted review
Reply from Juniper Australia
Hi Cate,
We’re genuinely sorry for the experience you’ve described. No one should feel left without support, especially when managing symptoms and we regret the frustration and confusion around plan changes, billing, and coach access.
Our team will email you to complete a full review of your account, including plan, billing, and Health Coach access, and provide a clear summary of what’s in place and your options.
While we can’t discuss account specifics here, we take consent, transparent communication, and continuity of care seriously. We’ll review the communications you received so we can resolve this and improve our processes. If you prefer, you can also reach us at support@myjuniper.com with the subject “Attn: Review Follow‑up,” and it will route to the same case lead.
Warm regards,
The Juniper Team
Best decision I’ve ever made stop procrastinating and give it a go
The online support is fantastic
They check in to see how your going send you all the information on how to maintain your weight loss, plenty of great recipes and helpful tips on how to improve side effects if you’re having trouble
Individually tailored to what you need.
Wished I had started my journey sooner
12 December 2025
Unprompted review
Reply from Juniper Australia
Hi Sonya,
Thank you for sharing such a wonderful review. We’re thrilled to hear the check-ins, tailored guidance, recipes, and maintenance resources have been helpful—and it’s great to know you’re feeling positive about your journey.
To keep your care well supported, our medical team will send a brief email check-in to make sure you have everything you need for safe, steady progress, including guidance if side effects ever arise.
We’ll continue providing evidence-based tips and tools to help you maintain momentum in a way that suits you.
Warm regards,
The Juniper Team
Watch out
Watch out. Easy, quick and efficient. No dramas at all.
My only criticism is that you do tend to plateau at given points. I am guessing this is the bodies way of getting used to the program. My aim was to loose 10Kg, at present I am stuck on the loss of 6Kg. But perseverance prevails
30 March 2026
Unprompted review
Reply from Juniper Australia
Hi tbartlettyahoocom,
Thanks so much for sharing your experience and for the positive feedback on the process. We’re glad it felt easy and efficient for you.
Weight-loss plateaus can be a normal part of the journey, and there are safe, evidence-based ways to navigate them. Our medical support team will follow up with you via email to check in and discuss tailored next steps.
We appreciate your perseverance and are here to support steady, sustainable progress.
Warm regards,
The Juniper Team
Achieved the results better than expected
Achieved the results better than expecting dropping from 95kg down to 82kg.
30 March 2026
Unprompted review
Reply from Juniper Australia
Hi Anonymous,
Thanks so much for sharing your experience—it's wonderful to hear you’ve had such a positive outcome.
At Juniper, we focus on safe, sustainable care, and it’s great to know the program has supported your goals. We’ll be here to help you maintain momentum and keep things on track over the long term.
Wishing you continued success.
Warm regards,
The Juniper Team
Food doesn’t control me anymore !!
Monjaro has taken the constant thinking about food away. I can live my life without thinking about food all day.
The doctors consults are quick and easy.
My parcel is always on time and conveniently at my door.
30 March 2026
Unprompted review
Reply from Juniper Australia
Hi Stacey Watson,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear you’re feeling more at ease around food, and that your consults and deliveries have been smooth—making care convenient and reliable is a core focus for our team.
We’ll keep working hard to ensure everything continues to run seamlessly for you.
Warm regards,
The Juniper Team
Only in to my second week
Only in to my second week so bit hard to say. So far have been doing well with minimal side affects. Love it that you only have to jab once a week.
27 March 2026
Unprompted review
Reply from Juniper Australia
Hi Shelley Scadding,
Thanks for sharing an early update. We’re glad to hear your first couple of weeks are going well and that the once‑weekly dosing is working for you.
As you’ve noted some side effects, our medical support team will follow up with you via email to check in and make sure you’re supported safely as your program continues.
We’re committed to providing careful, ongoing care so your plan stays on track.
Warm regards,
The Juniper Team
I feel completely supported on this…
I feel completely supported on this health journey. Juniper is there every step of the way. For the first time in my life I feel confident that I will succeed on this weight loss journey.
30 March 2026
Unprompted review
Reply from Juniper Australia
Hi Carmerita Sias,
Thank you for sharing such uplifting feedback. We’re delighted to hear you feel supported and confident on your health journey.
Our team will continue to be with you each step of the way, with regular check-ins, evidence-based guidance, and compassionate care throughout your program. Your commitment, paired with structured support, is a powerful combination.
We appreciate you taking the time to share your experience—it helps others understand what to expect with Juniper.
Warm regards,
The Juniper Team
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