My experience so far has been excellent, I was thinking of joining the Juniper program for a while prior to making contact. Their Doctor answered all my questions and allowed me to make up my mind wit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've lost 32kgs since June'25, from the first call back then with the nurse - this journey has been made with a team! From customer support, to medical team to the Juniper APP, I've felt very supporte... See more
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I took the plunge into starting my medical weight loss journey back around September last year and my goodness the weight literally dropped off so fast!! I lost a total of 35kgs and I have never felt... See more
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I’m so glad I took that leap of faith and reached out to the Juniper team..it truly changed my life. From my very first late-night phone consult (which they kindly accommodated at my request) through... See more
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Company details
About Juniper Australia
Written by the company
Juniper is an online clinic helping you reach your weight goals through modern medicine and personalised care.
Our Weight Reset Program addresses weight on a cellular level to help you lose weight.
We offer breakthrough medication, weekly check-ins with Australian GPs, free access to dietitians and health coaches, and personalised treatment plans delivered to your door.Get started today, check your eligibility here.
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Doctor-prescribed medication: Lowers appetite and improves metabolic function. |
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Health tracking: Measure your biometric health improvements with an Aussie GP. |
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Private community: Celebrate successes and keep each other motivated. |
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Lifestyle coaching: Set the sustainable habits necessary for lifelong results. |
Introducing June
Written by the company
- Juniper’s new AI Health Companion
- June is an extension of our trusted support team, built with the guidance of our dietitians, medical professionals, and security experts. June gives you the right support at the right time, with answers that feel made for you.
- Juniper Essentials: Our lowest-cost program from $349/month
- Juniper Essentials offers a lower-cost option with all of our key services: the Juniper app, medical support and community access, but does not include personalised health coaching.
Money-Back Guarantee
Love your weight loss in 30 days or get your money back
You can cancel your treatment plan within the first 30 days of receiving your first order, for any reason, and we'll refund you the total amount of your first order.
Contact info
Level 3, 155 Clarence St, 2000, Sydney, Australia
- hello@myjuniper.com
- myjuniper.com
Empowering women to feel their best
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are really suportive
They are really suportive. Can get advice at anytime. It is really helping me reach my goals.
11 April 2026
Unprompted review
Reply from Juniper Australia
Hi Tamsin,
Thank you for your kind words and 5-star feedback.
We’re delighted to hear our support has been helpful and that you’re feeling on track with your goals.
We’re committed to providing safe, empathetic care and consistent guidance, and we’ll continue to be here for you.
Thanks again for sharing your experience.
Warm Regards,
The Juniper Team
Medicine always turns up on time
Medicine always turns up on time, the app is super helpful and informative and the doctors are also very friendly and easy to talk to. I have lost 5kg since starting and am starting to feel myself again.
10 April 2026
Unprompted review
Reply from Juniper Australia
Hi Alex,
Thank you for taking the time to leave such a kind review. It’s wonderful to hear that deliveries have been reliable, the app helpful, and that our doctors have made the experience comfortable.
We’re committed to keeping your care simple and dependable—on-time deliveries, clear guidance in the app, and supportive clinical care throughout your program.
We appreciate you being with us and are glad you’re feeling positive about your progress.
Warm regards,
The Juniper Care Team
Reply from Juniper Australia
Hi Baiju,
Thank you for sharing your experience and for the kind words. We’re delighted to hear you’ve had a positive journey and are seeing great results.
Please continue following your clinician’s guidance and any scheduled check-ins to help maintain your progress. Our team remains committed to safe, supportive care throughout your health journey.
Wishing you continued success and good health.
Warm regards,
The Juniper Care Team
The Best Decision I’ve Made for My Health
I’ve had such an amazing experience with the Juniper Weight Loss program! Since starting in January 2026, I’ve lost 16kg and I honestly feel better than I have in years. The program feels supportive, realistic, and so easy to stick with - it’s not about restriction, but about building better habits that actually last. I love how guided the whole process is and how motivated it’s kept me along the way. My health coach is supportive and very helpful with meal planning. Seeing consistent results has been incredibly empowering, and I’m genuinely excited to keep going. If you’re looking for a program that really works and makes you feel great doing it, I can’t recommend Juniper highly enough!
10 April 2026
Unprompted review
Reply from Juniper Australia
Hi,
Thank you so much for sharing such a thoughtful review. We’re thrilled to hear the program feels supportive, realistic, and motivating for you.
Our clinical and coaching teams are dedicated to safe, evidence-based care and long-term habit building, so it’s wonderful to know the guidance is helping. We’ll make sure your kind words reach the team.
Your recommendation means a lot and helps others considering a sustainable approach to their health. We’re cheering you on and here to support you every step of the way.
Warm regards,
The Juniper Care Team
Great information and support on…
Great information and support on commencement. No ongoing doctors appointment fees...
30 April 2025
Unprompted review
Reply from Juniper Australia
Hi Margaret,
Thank you for the wonderful feedback — we’re delighted the onboarding information and support have been helpful.
We’re committed to transparent, evidence-based care, and it’s great to hear that having no ongoing appointment fees for doctor visits is working well for you. We’ll keep focusing on making every step clear, safe and supportive for our patients.
Warm Regards,
The Juniper Team
My experience with Juniper
My experience with Juniper from the beginning was professional, informative, helpful and honest. I would certainly recommend the organisation not just for those factors listed above, but also for their promptness with enquiries and concerns, which provides confidence for the consumer.
8 April 2026
Unprompted review
Reply from Juniper Australia
Hi Sally,
Thank you for taking the time to share such a kind review. We’re delighted to hear your experience felt professional, informative, helpful, and honest, and that our prompt support gave you confidence.
Your recommendation means a lot to us. We’ll share your feedback with the team as we continue to focus on clear guidance and timely care.
Thank you for choosing Juniper.
Warm Regards,
The Juniper Team
Great experience so far
Great experience so far. Nearly 8 weeks in, small hiccup, nothing major , the medical team were very supportive. The team get back to you very quickly and have always answered my questions. Looking forward to the rest of my journey.
8 April 2026
Unprompted review
Reply from Juniper Australia
Hi Kym,
Thank you for taking the time to share such a positive review — we’re delighted to hear your experience has been smooth and that our medical team’s support has been helpful.
You can expect ongoing guidance from our clinicians and patient support team, with timely updates through your usual communication channels to help you stay on track.
We appreciate your trust and look forward to supporting the rest of your journey.
Warm regards,
The Juniper Team
I have been on Juniper for about 5…
I have been on Juniper for about 5 months and lost 20kgs and counting. The journey has been fantastic. Support when you need it. But not over the top.
8 April 2026
Unprompted review
Reply from Juniper Australia
Hi Julie,
Thank you so much for sharing your experience and for the 5-star review. We’re delighted to hear your journey has been positive and that the level of support feels right for you.
Your feedback means a lot to our team. We’re committed to safe, evidence-based care and steady support every step of the way, and we’re here whenever you need us.
Wishing you continued success on your health journey.
Warm regards,
The Juniper Team
Juniper help to loose the last of the…
Juniper help to loose the last of the weight I needed to loose, I now feel so much more confident in my self
8 April 2026
Unprompted review
Reply from Juniper Australia
Hi Jennifer,
Thank you so much for your 5-star review—we’re truly grateful for your kind words. We’re delighted to hear you’ve had a positive experience with Juniper and that it’s made a meaningful difference for you.
Our team is committed to safe, evidence-based care and ongoing support, and it’s wonderful to know this aligns with your experience.
Warm regards,
The Juniper Team
Juniper has been life changing for me
Juniper has been life changing for me. An amazing weight loss program that provides a wrap around care type with a personal health coach to stay in touch with and help guide you through, your doctor available through online access, endless resources and a 24/7 Ai assistance tool to help with any of your questions. Would highly recommend Juniper
8 April 2026
Unprompted review
Reply from Juniper Australia
Hi Alinta,
Thank you so much for sharing this generous 5-star review. We’re delighted to hear the program and wrap‑around support—from health coaching to clinical oversight and helpful resources—have made a meaningful difference for you.
We’re committed to safe, high‑quality care and ongoing support, and it’s wonderful to know that came through in your experience. We truly appreciate your recommendation and will keep working hard to deliver the same standard of care for every patient.
Warm regards,
The Juniper Care Team
Juniper is so painful to deal with
Juniper is so painful to deal with. They need to get better with their customer service as it’s absolutely terrible. I dread having to contact them. I will be changing to another provider. I’ve been with them for several years and they honestly don’t seem to care, it’s the same thing over and over.
8 April 2026
Unprompted review
Reply from Juniper Australia
Hi Lauren,
We’re sorry to hear about your experience, and we understand how frustrating it is to feel let down by customer service. That’s not the standard we aim for, and we appreciate you raising this.
To protect your privacy and resolve things quickly, our Patient Support team will follow up via email within one business day to review what’s happened and outline clear next steps. Please keep an eye out for that message and reply when convenient so we can sort this promptly.
We’re also sharing your feedback with our support leadership to help prevent repeat issues. Whether you choose to continue with us or move to another provider, we’ll make sure your immediate concerns are addressed.
Thank you for giving us the chance to make this right.
Warm regards,
The Juniper Care Team
Feeling renewed and confident
I have struggled with weight loss for many years (after menopause) working with Juniper has provided me with a new focus, having lost of 20 kgs, not fast but steady I feel renewed again. The support has been great and Juniper continues to improve their website and offerings. I am looking forward to learning more about how to maintain my weight loss once I stop with the medicine.
8 April 2026
Unprompted review
Reply from Juniper Australia
Hi Fiona,
Thank you for sharing your experience and for the kind words about our support and ongoing improvements.
It’s wonderful to hear you’re feeling renewed and confident. We’re grateful for your trust and committed to providing safe, steady support at every stage.
Warm regards,
The Juniper Care Team
Appreciation of great customer service
I have experienced excellent communication from the support team throughout my Juniper journey and find the resources available in the app so helpful. I recently had reason to speak to the team about a delivery I needed in time for my up coming travels and sure enough I had the medication within 72 hours!
8 April 2026
Unprompted review
Reply from Juniper Australia
Hi Annie,
Thanks so much for your wonderful review and kind words.
We’re delighted to hear our team’s communication and the in‑app resources have been helpful, and that your delivery arrived in time for your travels. Reliable support and timely dispatches are a priority for us, and feedback like yours helps reassure others considering our care.
Our patient support team will follow up via email to make sure future deliveries stay on track and to see if there’s anything else we can streamline for you.
Wishing you safe travels and continued momentum on your journey.
Warm regards,
The Juniper Care Team
Juniper - Weightloss Simplified
Juniper has made weight-loss super easy - full app for tracking and all health professionals have been very responsive with changes. I lost 12kgs in 6months.
8 April 2026
Unprompted review
Reply from Juniper Australia
Hi Bess,
Thank you for the wonderful feedback and 5-star review. We’re so pleased the app and our clinicians have made things feel simple and that you’ve felt well supported along the way.
We’re committed to responsive, evidence-based care and easy-to-use tools, and your review helps others understand what to expect with our program.
We’ll keep working to make every step as smooth as possible. Our team will continue to support you throughout your program.
Warm regards,
The Juniper Care Team
A great experience over the past 10…
A great experience over the past 10 weeks
Steady weight lose, 10.2kgs so far during my journey
I’ve had no side affects and initially I was worried about injecting myself but the needle is ultra fine and doesn’t hurt at all
The fabulous support is there all the time and the recipes you have access to as tasty and give you so many ideas
Take the leap and call Juniper now
8 April 2026
Unprompted review
Reply from Juniper Australia
Hi Julianna,
Thank you so much for sharing your experience and for the lovely recommendation.
We’re delighted to hear our program, caring team, and recipe resources have been helpful and that you felt supported throughout. We’ll make sure your kind words reach the team—they’ll really appreciate it.
We’re committed to safe, patient‑centred care and are here to support you as you continue your health journey.
Warm regards,
The Juniper Team
Reply from Juniper Australia
Hi Gonul,
Thank you for the lovely 4-star review. It’s fantastic to hear your hard work is showing—seeing change in the mirror is a powerful motivator.
We’re committed to supporting safe, sustainable progress and will be here as you build on this momentum.
Your feedback also helps others feel confident taking the first step. Wishing you continued success.
Warm regards,
The Juniper Team
The overall communication and the…
The overall communication and the organisation makes the experience more professional and productive.
1 January 2026
Unprompted review
Reply from Juniper Australia
Hi Jennifer,
Thank you for taking the time to share this feedback. We’re delighted to hear that our communication and organisation helped make your experience feel professional and productive.
We’re committed to consistent, timely updates and a well-structured service, and we’ll keep working to deliver the high standard you’ve described.
Thanks again for your review and support.
Warm regards,
The Juniper Team
VERY POSITIVE EXPERIENCE
From day one my Juniper experience has been positive. I have averaged nearly a kilogram a week and have not experienced any food cravings. It’s been a very good journey. I’m being told by family and friends to lose no more weight. All my old clothes fit great and I’m very happy.
7 April 2026
Unprompted review
Reply from Juniper Australia
Hi Brian,
Thank you for sharing such a wonderful review. We’re thrilled to hear you’ve had a positive experience and that your wardrobe wins are adding to the motivation—what a great milestone!
As goals evolve, our clinicians focus on safe, sustainable progress and long‑term maintenance, and we’ll continue to support you with guidance that’s right for you.
We’re grateful you chose Juniper and appreciate you being part of our community.
Warm Regards,
The Juniper Team
It’s mostly all done online so if you…
It’s mostly all done online so if you need to speak to someone about an order, it’s impossible.
I asked for a delivery to be made today, the doctor didn’t respond and we are heading overseas tomorrow.
That will impact my routine and there is no one to help.
Given the costs, it’s not great customer service.
7 April 2026
Unprompted review
Reply from Juniper Australia
Hi Natalie,
Thank you for taking the time to share this. I’m sorry for the stress this caused—especially with upcoming travel—and for the difficulty you had getting help. We know timely deliveries are important to keeping your routine on track.
Our Patient Support team will email you shortly to review same‑day options and, if that isn’t possible, outline the best next steps for travel, including alternatives we can offer.
We value your feedback and are working to make urgent order support faster and clearer.
Warm Regards,
The Juniper Team
Best thing I have ever done for myself
Best thing I have ever done for myself. Great support, caring community and efficient service. Life changing results. I have been with Juniper for 6 months, highly reccommend.
6 April 2026
Unprompted review
Reply from Juniper Australia
Hi Natalie,
Thank you for sharing such a kind review and for the recommendation. We’re thrilled to hear the support, community, and service have made a real difference for you.
Our clinical and customer care teams are dedicated to safe, compassionate care, and it’s wonderful to know this has come through in your experience.
We appreciate you being part of our community and look forward to continuing to support your goals.
Warm regards,
The Juniper Team
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