My experience so far has been excellent, I was thinking of joining the Juniper program for a while prior to making contact. Their Doctor answered all my questions and allowed me to make up my mind wit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've lost 32kgs since June'25, from the first call back then with the nurse - this journey has been made with a team! From customer support, to medical team to the Juniper APP, I've felt very supporte... See more
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I took the plunge into starting my medical weight loss journey back around September last year and my goodness the weight literally dropped off so fast!! I lost a total of 35kgs and I have never felt... See more
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I’m so glad I took that leap of faith and reached out to the Juniper team..it truly changed my life. From my very first late-night phone consult (which they kindly accommodated at my request) through... See more
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Company details
About Juniper Australia
Written by the company
Juniper is an online clinic helping you reach your weight goals through modern medicine and personalised care.
Our Weight Reset Program addresses weight on a cellular level to help you lose weight.
We offer breakthrough medication, weekly check-ins with Australian GPs, free access to dietitians and health coaches, and personalised treatment plans delivered to your door.Get started today, check your eligibility here.
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Doctor-prescribed medication: Lowers appetite and improves metabolic function. |
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Health tracking: Measure your biometric health improvements with an Aussie GP. |
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Private community: Celebrate successes and keep each other motivated. |
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Lifestyle coaching: Set the sustainable habits necessary for lifelong results. |
Introducing June
Written by the company
- Juniper’s new AI Health Companion
- June is an extension of our trusted support team, built with the guidance of our dietitians, medical professionals, and security experts. June gives you the right support at the right time, with answers that feel made for you.
- Juniper Essentials: Our lowest-cost program from $349/month
- Juniper Essentials offers a lower-cost option with all of our key services: the Juniper app, medical support and community access, but does not include personalised health coaching.
Money-Back Guarantee
Love your weight loss in 30 days or get your money back
You can cancel your treatment plan within the first 30 days of receiving your first order, for any reason, and we'll refund you the total amount of your first order.
Contact info
Level 3, 155 Clarence St, 2000, Sydney, Australia
- hello@myjuniper.com
- myjuniper.com
Empowering women to feel their best
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and ease of…
Great communication and ease of ordering.
30 April 2026
Unprompted review
Reply from Juniper Australia
Hi Christine Sanderson,
Thank you for the wonderful feedback and 5-star rating. We’re delighted to hear you found our communication clear and ordering easy—it’s exactly the experience we aim to deliver.
Our patient support team will follow up via email to ensure everything continues to run smoothly for you. We really appreciate your trust and kind words.
Warmly,
The Juniper Care Team
I’ll sing praise to anyone who listens
I have only begun my journey but the team at Juniper have made me feel very comfortable. They are extremely proactive with contacting customers and very transparent. The juniper Facebook community is also wonderful. I have no shame in telling people I am on Juniper, instead praising them for being my ticket to losing my post baby tummy.
29 April 2026
Unprompted review
Reply from Juniper Australia
Hi Stacie,
Thank you so much for the wonderful feedback and for sharing your experience. We’re thrilled to hear you’ve felt comfortable and supported from the start.
We’ll continue to provide proactive check-ins, clear guidance, and access to supportive resources like the Juniper community, so you can feel confident throughout your program.
Your kind words mean a lot to our team and to others considering care. We’re cheering you on.
Warm Regards,
The Juniper Team
So far not too bad
So far not too bad, adjusting to dosing has been a slow progress but it was all worth it once going up to 1ml as I’ve noticed more results
29 April 2026
Unprompted review
Reply from Juniper Australia
Hi Shelley,
Thanks so much for sharing your experience and for the positive rating. It’s great to hear things are tracking well and that you’re starting to see results.
Finding the right rhythm can take time. Our clinicians use a gradual, evidence-based approach to support safe, sustainable progress and make adjustments as appropriate.
We appreciate your feedback and look forward to supporting you throughout your journey.
Warm Regards,
The Juniper Team
I found the whole experience fantastic…
I found the whole experience fantastic and always felt that I had full support if needed. I will definitely come back if I can’t manage on my own.
29 April 2026
Unprompted review
Reply from Juniper Australia
Hi Karen,
Thank you for sharing such a lovely review. We’re delighted to hear your experience was fantastic and that you felt fully supported throughout.
Our team is dedicated to safe, evidence-based care and clear guidance, and it’s great to know that came through for you. If you decide to return, we’ll be ready to support you again with the same level of care.
Thanks again for your kind words and for trusting us.
Warm Regards,
The Juniper Team
Loving it
Hi, I have only been on the program for a week and loving it so far😁
I had no side affects after my first jab👍
Cheers
29 April 2026
Unprompted review
Reply from Juniper Australia
Hi Steven,
Thanks so much for sharing your feedback—it's great to hear your first week has been a positive start.
Please continue to follow your care plan and scheduled check-ins. We’re committed to supporting you safely throughout your journey.
Thanks again for the 5-star review and for trusting us.
Warm Regards,
The Juniper Team
Juniper was really easy
Juniper was really easy, I have achieved my goal weight and feel a lot better. It is unfortunate that the cost is so much more than the prescription through the gp. But thats what you pay for convenience
29 April 2026
Unprompted review
Reply from Juniper Australia
Hi Megan,
Thank you for sharing your experience, and congratulations on reaching your goal weight — we’re so glad to hear you’re feeling better.
We understand your comments about cost compared with a GP prescription. Our pricing reflects the full program experience, including medical oversight, ongoing support, and convenient access, and we know value matters.
Our patient support team will follow up with you via email to review your plan and pricing, provide a clear breakdown of what’s included, and explore any available options that may better suit your needs. We appreciate you being with us and remain committed to supporting you.
Warmly,
The Juniper Care Team
“Easy to Follow Program with Real Results
’ve been using Juniper for weight loss and overall I’ve had a really positive experience.
The biggest benefit is how easy and structured everything is. The sign-up process is quick, you get access to doctors and support, and the medication is delivered to your door. It takes a lot of the stress out of organising everything yourself. The appetite suppression has been a game changer—less “food noise” and better portion control.
What I also liked is the accountability and support. Having check-ins and guidance makes it easier to stay on track compared to trying to do it alone. A lot of people (myself included) have seen steady weight loss results, which is really motivating.
That said, it’s not perfect. The cost is quite high, and you are definitely paying for convenience. Some parts of the support can feel a bit generic unless you actively engage, and ongoing coaching may cost extra.
Overall, I’d say Juniper is worth it if you want a simple, guided way to access medical weight loss treatment without the hassle of going through multiple providers. But if you’re comfortable managing things yourself, you could likely get similar results cheaper through your GP.
Bottom line:
Great for convenience and results, but comes at a premium price.
28 April 2026
Unprompted review
Reply from Juniper Australia
Hi Dionne,
Thank you for sharing such a thoughtful review. We’re glad the structured program, access to clinicians, and home delivery have helped make things simpler and keep you on track.
We hear your feedback on cost and times when support felt a bit generic. Our pricing reflects comprehensive clinical oversight, dispensing and delivery, and ongoing coaching resources, but your experience should still feel personal and worthwhile.
We appreciate you highlighting both the convenience and where we can improve. We remain focused on safe, evidence-based care with practical, accountable support.
Warmly,
The Juniper Care Team
Starting medication for me was daunting…
Starting medication for me was daunting but the support I was able to access with Juniper was reassuring but also top quality care. I love the tracking features such as logging meals, weight and shots - just helps me to stay accountable for everything and get a visual representation of how I am progressing. The AI question engine is super helpful and tailors to all of you data so makes it feel very personal but they also let you know if the questions you are asking need to be followed up by a doctor or what you next steps are. I didn't expect to use or even look at the recipes but when I did I wasn't disappointed they are really great. I didn't want to review until I was at least 5 weeks in. My personal results I am very happy with so far. I would much prefer to use Juniper than to go through my GP as all the other tools have been so essential in my success.
28 April 2026
Unprompted review
Reply from Juniper Australia
Hi Samantha,
Thank you so much for sharing your experience and for the kind words. Starting something new can feel daunting, and it’s wonderful to hear our care, tracking tools, recipes, and guidance have helped make the journey feel supported and clear.
We’re committed to safe, high‑quality care backed by thoughtful technology, including prompts that direct health questions to clinicians when needed. It’s great to know these features are making a difference for you.
We’re cheering you on and appreciate you being part of the Juniper community. For comprehensive care, we also encourage patients to keep their regular GP informed as part of their broader healthcare team.
Warmly,
The Juniper Care Team
I always get a prompt professional…
I always get a prompt professional response to my queries from Juniper team. They are friendly and helpful and caring. I highly recommend Juniper to look after your health and well-being.
15 April 2026
Unprompted review
Reply from Juniper Australia
Hi Annamaarit,
Thank you so much for your kind words and for recommending Juniper.
We’re delighted to hear our team’s prompt, professional, and caring support has been helpful.
We’re committed to maintaining this standard of care and continuing to support your health and wellbeing.
Warm regards,
The Juniper Team
I’ve lost 18.5kg.. Thank you Juniper
I’m so glad I took that leap of faith and reached out to the Juniper team..it truly changed my life. From my very first late-night phone consult (which they kindly accommodated at my request) through to receiving my medication, the support has been incredible every step of the way. The Juniper app is fantastic, and having the scales along with 24/7 access to my health coach has been amazing. In just four months, I’ve lost 18.5kg, and I feel happier, healthier, and full of energy to enjoy more quality time with my family.
27 April 2026
Unprompted review
Reply from Juniper Australia
Hi Jess,
Thank you for sharing such a lovely review. We’re delighted to hear your experience with Juniper has been so positive and that our support has made a real difference.
Your commitment is inspiring. Our team is dedicated to safe, compassionate care at every step, and we’ll be here to continue supporting your goals.
Warmly,
The Juniper Care Team
Juniper has really helped me through…
Juniper has really helped me through the weight loss plateaus. I am happier, fitter and full of energy.
27 April 2026
Unprompted review
Reply from Juniper Australia
Hi Leah,
Thank you for sharing such a lovely review and for the 5-star rating.
We’re delighted to know your experience with Juniper has been positive, and our team will continue providing professional, caring support along the way.\nWe appreciate your trust in us.
Warm regards,
The Juniper Team
I've lost 32kgs since June'25
I've lost 32kgs since June'25, from the first call back then with the nurse - this journey has been made with a team! From customer support, to medical team to the Juniper APP, I've felt very supported and treated as an individual rather than a number. I'm 58 years old and this experience has been life changing and I feel amazing. I still have 15 kgs to go but very positive this will be achieved :-)
19 June 2025
Unprompted review
Reply from Juniper Australia
Hi Christine,
Thank you so much for sharing this lovely review and for trusting us on your health journey. It’s wonderful to hear you’ve felt genuinely supported by our clinical team, customer care, and the app—and, most importantly, that you’re feeling great.
Your dedication shines through, and we’re thrilled to be part of your progress. We’ll continue to be here with personalised, evidence-based care and encouragement as you keep going.
We’re cheering you on, every step of the way.
Warmly,
The Care Team
Feeling fab @ 60
I started in Aug 25 at 107.5kg, on Mounjaro 2.5 working up to 10 which I have been on for awhile with no side effects, my first goal was 80kg which I then readjusted to 75kg but have again changed to 70 kg. 8 months on my current weight is 77.8kg, can’t remember the last time I was in the 70’s. I have no issues with Juniper and the Health Coaches are great as is June, ask her anything and she always gets the answers spot on. It’s been a gradual weight loss but I think that’s the best way. I have so much more energy and love actually being able to buy clothes I actually like rather than what just fits. Thank you Juniper for your support.
27 April 2026
Unprompted review
Reply from Juniper Australia
Hi OR,
Thank you for sharing such a thoughtful review and for recognising our Health Coaches and care team.
We’re thrilled to hear you’re feeling supported and energised, and that a steady, sustainable approach is working well for you. We’ll make sure your kind words reach the team.
We’ll continue to be here to support your goals and celebrate your progress. Thanks for choosing Juniper.
Warm regards,
Care Team
Week 1
I have already lost 3 kg and I am motivated in my first week. A star is lost as a week in, the app it kept asking me to log a scale. I went to enquire where you get one and it seems I get it in a welcome pack which I didn’t receive. In my first order I just received the medication. I like the app and simplicity in logging meal plans it’s disappointing I didn’t receive all the information in week 1 that would have supported me.
26 April 2026
Unprompted review
Reply from Juniper Australia
Hi Jess,
Thanks for sharing your first‑week experience — it’s great to hear you’re feeling motivated and finding the app simple to use. We’re sorry for the confusion around the welcome pack and the repeated scale prompt.
Our patient support team will email you shortly to confirm the next steps, arrange your welcome pack (including the scale), and provide the week‑one resources you should have received. We’ve also flagged the “log a scale” prompt with our product team so it doesn’t interrupt your set‑up.
In the meantime, you can continue using the program’s other features, and our email will include clear guidance for tracking progress until your pack arrives.
We appreciate your feedback — it helps us improve the experience for everyone.
Warm regards,
The Care Team
Good communication / very helpful
23 April 2026
Unprompted review
Reply from Juniper Australia
Hi Nicole Payne,
Thank you for taking the time to share your experience—it's wonderful to hear you found our communication clear and our team helpful.
We’re committed to timely, respectful support at every step, and your feedback helps reassure others considering our service.
We really appreciate your kind review.
Warm regards,
The Care Team
The community support is incredible
The community support is incredible! I have always struggled losing weight on my own and on hard days I have struggled to keep going and often gave up and said “I’ll try again next week” the next week would only come sometimes and often didn’t last long. With having the juniper community it meant on the hard days I could lean on the community because I wasn’t alone and could read motivational stories and testimony’s. It meant that one day off doesn’t ruin my progress it only motivated me to make progress sustainable!
I have just hit the 8kg lost mark and am loving looking in the mirror and feeling accomplished with how far I have come. Still have a long road ahead but am feeling a lot more motivated to keep going.
23 April 2026
Unprompted review
Reply from Juniper Australia
Hi Mon,
Thank you for sharing such a thoughtful review. We’re delighted to hear the community has helped you feel supported on the tougher days and made progress feel more sustainable.
We’re committed to providing a safe, encouraging space alongside clinically guided care, and it’s wonderful to know this approach is helping. Your experience will inspire others who are considering getting support, too.
Wishing you continued momentum, and thank you for being part of the Juniper community.
Warm regards,
The Care Team
Juniper has helped me greatly…
I have struggled with my weight my whole life. Eating disorders as a teen. Success with Atkins, Weight Watchers through my 20s, and my weight gain has been steady and unstoppable since 30. Those stopped working. Starving myself didn’t work. Exercise didn’t help and I would find it harder and harder the heavier I got. I’m 44, been in perimenopause since approx 37/38. This is the first program I have been successful in for 15 years. The team has been so responsive, the customer service is great, delivery is swift. I feel better! My sugar cravings, especially at night (which were extreme - I’m talking a block of chocolate in bed) have gone. Occasionally I’ll have a fun size chocolate, but now if I want a snack I reach for an apple. I am so happy with this and the progress I have made. My only issue has been the side effects, which have been quite difficult for me. Hence the 4 stars. It took longer than the anticipated schedule to get through them. Now they have settled I’m looking forward to increasing to a full dose. On only 1/4 and 1/2 I have lost 12kg and am halfway to my goal. Really happy.
26 March 2026
Unprompted review
Reply from Juniper Australia
Hi Emma Dibble,
Thank you for sharing your experience—it's wonderful to hear you’re feeling better and that our team’s responsiveness and deliveries have supported you. We’re thrilled the program is helping you make meaningful progress.
We’re sorry to hear the side effects were challenging. To ensure you’re fully supported as you continue, our medical support team will follow up with you via email to check in and provide guidance on managing side effects and safely navigating any dose changes.
We’re committed to safe, personalised care and truly appreciate your thoughtful feedback—it helps us keep improving. Thank you for being with us on this journey.
Warm regards,
The Care Team
Terrible customer care
Worst service you can imagine. Was paying about $600 for over a year.
If you ever have a need for customer service avoid Juniper. The first response is either AI slop. The second response is a person that often doesn’t read the history to understand the situation. So now it’s been a week since the first message and maybe you’ll get someone who understands what the request for service is.
I genuinely don’t understand how the service is so poor considering the monthly payment amount - and especially because there are so many competitors in this industry now.
Oh and unable to log in via the website because a verification code is sent via sms which has to be inputted within 15 min. Only problem is that the SMSs take over an hour to be received (every single time).
EDIT
thank you for the reply to this feedback .
I appreciate that a customer service rep messaged me.
However today I’ve just been informed by StarTrack delivery that the pharmacy hasn’t even dispatched the order. It was opposed to be delivered by 24th May and now I find out it’s not even dispatched. It’s disappointing that there was no follow up with the pharmacy despite the issue being flagged as urgent.
Still disappointed.
2 March 2026
Unprompted review
Reply from Juniper Australia
Hi UglyPreeti,
I’m really sorry to hear about your experience — delays, impersonal replies, and trouble receiving verification codes are understandably frustrating.
Your concern has now been personally assigned and prioritised by one of our Patient Support team members to ensure it’s handled as quickly and carefully as possible.
Our team will follow up with you via email today and will actively work with you to resolve this within the day. They will:
- review your previous messages so you don’t need to repeat anything
- resolve the login issue and support secure access while the SMS delay is investigated
- provide a single point of contact with clear next steps
We’re also tightening our triage so the right person responds first, and we’re working with our messaging provider to improve code delivery times. For your privacy, we’ll continue this conversation by email.
Thank you for raising this — we’re committed to getting it back on track promptly.
Warm regards,
The Juniper Care Team
I started with Juniper after failing a hundred times
I started with Juniper after failing a hundred times on my own. I stayed with them for a few months, lost 15kg, and then discontinued my services with them as I couldn’t commit the time to talk to the dieticians and coaches, and so the additional cost on top of the medication cost wasn’t worthwhile for me anymore.
After discontinuing, I lost another 15kg over 6 months and am still going. I don’t think I ever would’ve been successful on my own if I hadn’t had their guidance and the added accountability for that first few months. Juniper gave me the start I needed, the information, the support and the confidence to know that I could in fact continue to do it by myself. I’m very grateful, and would recommend anyone struggling to get started to bite the bullet and see it as an investment in your future and quality of life.
Juniper is a reliable company, they’re transparent and they will help you with anything you need. I was continuously impressed by how far above and beyond they went. I reported having a side effect in the app and their doctor called me the same morning to check in for no added cost. It can be expensive, but it’s brilliant value for money so long as you have the time to commit to it. And besides, your newly reduced grocery bill cuts a little cost off the top 😄
22 August 2025
Unprompted review
Reply from Juniper Australia
Hi Mercy Ruiz,
Thank you for sharing such thoughtful feedback and for your recommendation. We’re pleased to hear our team’s guidance and accountability made a positive difference early on, and we appreciate your reflections on time and value.
We’re committed to safe, evidence-based care, clear communication, and timely support. Our medical support team will follow up with you via email to ensure you have everything you need.
Thank you again for the kind words. Wishing you all the very best on your continued health journey.
Warm regards,
The Care Team
Very simple process from the beginning
Very simple process from the beginning. Everything explained thoroughly at the time of consult. Timely delivery of order.
17 April 2026
Unprompted review
Reply from Juniper Australia
Hi Kerri Mcphie,
Thank you for the wonderful feedback and 5-star rating. We’re delighted to hear the process felt straightforward, your consult was clearly explained, and your order arrived on time.
We’re committed to clear communication, safe care, and reliable delivery throughout your program, and we appreciate you sharing your experience.
Warm regards,
Care Team
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