I installed the Kit but it wasn't working properly so I sent an email to customer support on a Saturday afternoon and within maybe 2 hours they replied with additional instructions for my hybrid, it t... See more
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2016 Hyundai Sonata Hybrid
I installed the Kit but it wasn't working properly so I sent an email to customer support on a Saturday afternoon and within maybe 2 hours they replied with additional instructions for my hybrid, it took 2 minutesto fix. It works amazing and wish I had this years ago. I highly recommend, love the fact too that you was your existing key fob. I also will say that a 45 degree angle long nose pliers made it a lot easier to pull out the connectors.
This business goes above and beyond
This business goes above and beyond! They helped ensure all parts to my remote starter worked accurately and were super attentive to my experience.
The starter works perfectly, just as described.
Amazing Customer Support
I had purchased one of their kits for a '21 Velo N and it came in very quickly. I had encountered an issue with the installation and it would not work.
I had reached out to them via email and in less than 30 minutes they emailed back were working with me and a solution.
In the end I was able to get it to work perfectly the same day I had reached out. They were very freindly and it did not feel like I was reaching out to a cut and paste response tier 1 support desk.
Problem Fixed
I had an issue with my device but after I contacted MyKey. The associate Natalie was very promt to resolve the mistake, so if I left a review 1 week ago. It would not have been good but she made the situation better than the outcome from the situation that I would have expected. Which is why 5☆ was left because it was earned.
Smooth install and the customer service…
Smooth install and the customer service was great!
Worth it
This was my first time installing anything on my car, it was difficult at first, it’s because, each model is different, some look exactly the same on the outside but different on the inside. However, I was able to both contact customer seen through email and phone and was able to get continuous help throughout the process, of course I did my own research along with the help but in the end the product is amazing and perfect for winter when you are running late for work!
Works great on my 2013 Hyundai sonata!
Works great on my 2013 Hyundai sonata! It remote stars my car by hitting the lock button twice! I like that I can unlock the car without the key fob, I just put in the pin and it will unlock! I also like that the doors automatically lock when you walk away from the car, that's been helpful a couple times already! It was a bit of a pain to get the connection to the push button start because you need to attach another cable to the button, otherwise I'll say "push start button again". The only problem with this is that I can't get the turbo timer/smart timer to work. I hit the button and the car just shuts off immediately. But really, I didn't buy this for a timer, I bought this for remote start. That was just an extra feature that was included! Overall, I highly recommend this system, as it saves you from going to a car audio place to have this installed, and it's more affordable
The remote starter was extremely easy…
The remote starter was extremely easy to install, video was step by step and left nothing out!! The only issue is if you have a Canadian Santa Fe with the key immobilizer, the video doesn’t show how to find or hook it up into the system. However through email the support staff helped me through it.
Easy to install
Easy to install, works great. Unfortunately I am in Canada so I had to make slight modifications to my canbus bracket haha
It was good because it actually worked
It was good because it actually worked. The only thing is that i had to changed up a few things ( connection wise ) but overall its a good buy and I don't regret it so far.
Great product & Customer service
The remote start it self worked great, didn't like that the kia stinger didn't come with remote start from factory but mykeypremium's remote start made it like it was from factory and the customer service is great and super helpful.
70 year old installs MyKeyPremium in a little over 2 hrs.
I installed the remote start module yesterday in my 2012 Hyundai Elantra. The instructions provided were very helpful. I over thought the difficulty which made me do more than was necessary. From start to finished and cleaned up was about 2 1/2 hours, it should have quicker but I'm 70 years old and I don't bend like I used to.
The module is great and we are very happy with the product but especially thankful for the patience and assistance when I reached out to their customer service. The incredible response time didn't hinder the installation at all.
I had a great experience with MyKeyPremium and highly recommend using this company.
Incredible after-sales service
Incredible after-sales service.
Customer service representative, Natalie, was prompt with email replies. Seeing the module might be defective, a solution was quickly proposed. Shortly after the original module was returned, the replacement arrived and thereafter, return shipping fees were reimbursed. Extremely pleased with the purchasing experience, highly recommended.
Great Product
Great Product. I bought it like a year never had an issue works like intended. My car is sportage 2020 came without remote start this device gave me the ability to remote start it with the original key fob no extra keys or remotes.
And the most amazing thing i can get out of my car and secure it while it's running
And if anyone try to break in and try to shift the gear it will power off immediately
I have a 2019 Hyundia Elantra and from…
I have a 2019 Hyundia Elantra and from an installation perspective this is a crazy simple compared to a traditional one of these. I didn't need any tools! I did have an issue, the auto unlock on approach was not working. I hit the support email and they were highly responsive and worked me through my issue, ultimately it was a setting on the car, had to enable light on approach.
Awesome product Fantastic price and extremely fast…
Fantastic price and extremely fast install compared to other units I have installed. Easy option programming. Customer service quick response and helpful !! Purchased for my wife and installed it on Christmas Eve without her knowing.
Diabolical service
Do not waste your time and effort buying from these people.
The address was not added to the parcel when sent so was returned to sender. I have asked for a refund 6 times and have been ignored and instead a replacement was sent despite being very clear that I was no longer interested in receiving the item and want a refund.
Emails are now being ignored entirely and I now await my bank to dispute the transaction in order to get my money back which takes in the region of 2 months to complete.
I also find it highly suspicious that the first parcel was sent from South Korea but the second parcel was sent from the US?
Great Customer Service
Natalie Was great in attending to my request and follow ups.
Good product, EASY install
I have only had the device for a short time, but I am loving it. Good delivery time and good response time to inquiries. Friendly customer service. EASY install (if you can bend over). I am quite satisfied with the product and the company, so far.
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