My Law Matters Reviews 

701
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers had a great experience with this company. Customers praise the legal team for providing clear explanations and handling property transactions smoothly. Consumers frequently mention that staff members are responsive, professional, and deeply supportive throughout the entire process. People appreciate the detailed guidance and straightforward advice received. Some reviewers were not happy with communication issues and unexpected delays. People experienced prolonged waiting times for email replies and felt compelled to chase staff constantly for progress updates. Others noted difficulties in reaching anyone by phone when trying to get timely answers. Several clients also reported missed deadlines and unreturned voicemails.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting efficient and professional legal... See more

Staff

Consumers experience great satisfaction with the staff, frequently highlighting their helpfulness, clear... See more

Customer service

People report ambiguous experiences with customer service regarding their interactions. While many reviewers... See more

Response time

Reviewers express mixed feelings about response time, with many customers praising the team for being... See more

User experience

Users describe satisfaction with user experience, highlighting an easy, reassuring, and stress-free process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I cannot complain about the work but the legal department need to keep us informed maybe on a weekly basis, either by a phone call or email. The portal used for this company was only used to upload do... See more

Company replied

Rated 5 out of 5 stars

We had a great service from Sonia & Selina at my law matters on purchasing our first house, from start to finish their conveyancing service was very professional and organised. They explained everythi... See more

Company replied

Rated 5 out of 5 stars

The service we received from the team was exceptional, considering the fact we had an extraordainry situation to navigate through at the most crucial time. Special thanks to Manleen who was avaiabl... See more

Company replied

Rated 5 out of 5 stars

I had a positive experience with My Law Matters. From the very first contact, Ranjit and Rohan were kind, patient and easy to talk to. Everything was explained clearly. I was always felt listened wi... See more

Company replied


Company details

  1. Property lawyer
  2. Divorce Lawyer
  3. Estate Planning Lawyer
  4. Family Lawyer
  5. Law firm

Written by the company

Private Client Solicitors specialising in Wills, Probate, Family Law & Property Conveyancing


Contact info

4.2

Great

TrustScore 4 out of 5

701 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(701)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Neet service experience i had.

Neet service experience i had.
Turned things aroung in 2 months.
Thank you Rohan

5 February 2026
Unprompted review
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Reply from My Law Matters

Dear Haneez, we have loved reading your kind review and are glad that you found Rohan and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Excellent service from my law…

Excellent service from my law matters,start to finish kept me updated.
Big thanks to Savan

15 January 2026
Unprompted review
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Reply from My Law Matters

Dear Dosser, we have loved reading your kind review and are glad that you found Savan and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

As a seller I was kept updated on every…

As a seller I was kept updated on every step in the chain of properties,
Very impressed by my law matters team.
Ranjit thank you for fast and efficient service

10 February 2026
Unprompted review
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Reply from My Law Matters

Dear Qaisar, we have loved reading your kind review and are glad that you found Ranjit and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

My law matters kept me updated all the…

My law matters kept me updated all the time,
As a first time buyer I was clueless,Rohan and team expanded me everystep,
5 Stars

24 February 2026
Unprompted review
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Reply from My Law Matters

Dear Joel, we have loved reading your kind review and are glad that you found Rohan and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

The service from this place was amazing…

The service from this place was amazing and they kept me up to date through out the process and neha was amazing.

23 February 2026
Unprompted review
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Reply from My Law Matters

Dear Moneeb, we have loved reading your kind review and are glad that you found Neha and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

My law matters were brilliant,solved my…

My law matters were brilliant,solved my complicated sale of property with ease and knew what they were doing.
Ranjit thank you

5 February 2026
Unprompted review
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Reply from My Law Matters

Dear Nicholas, we have loved reading your kind review and are glad that you found Ranjit and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Brilliant Service

The Communication with the engagement team was brilliant! Very quick to reply to questions (I had many as a FTB!)

Would highly recommend

24 February 2026
Unprompted review
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Reply from My Law Matters

Dear Shane, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Extremely positive experience from…

Extremely positive experience from start to finish. They are very professional and all our matters were handled with thoroughness and promptly. Thank you for all your help and support to make our experience seamless.

16 January 2026
Unprompted review
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Reply from My Law Matters

Dear Sonia, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Vary good customer service.

Vary good customer service.

20 February 2026
Unprompted review
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Reply from My Law Matters

Dear Hosein, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Excellent service

Excellent service, good communication, friendly staff. Thank you Archie!

20 February 2026
Unprompted review
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Reply from My Law Matters

Dear Jamie, we have loved reading your kind review and are glad that you found Archie and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Being a fist time buyer my law matters…

Being a fist time buyer my law matters help me massively find my home. Thanks neha

5 February 2026
Unprompted review
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Reply from My Law Matters

Dear Ryan, we have loved reading your kind review and are glad that you found Neha and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Excellent Service

Excellent Service
Ranjit and team thank you

9 February 2026
Unprompted review
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Reply from My Law Matters

Dear Adam, we have loved reading your kind review and are glad that you found Ranjit and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Brilliant service from My Law Matters

Brilliant service from My Law Matters. Neha who dealt with our sale and kept us informed throughout.
She kept us informed about the progress,,Would highly recommend this Company.

6 February 2026
Unprompted review
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Reply from My Law Matters

Dear Nathaniel, we have loved reading your kind review and are glad that you found Neha and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Archie and my law matters were very…

Archie and my law matters were very efficient and did my paper work to buy my first home
Thank you guys

17 February 2026
Unprompted review
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Reply from My Law Matters

Dear Asjad, we have loved reading your kind review and are glad that you found Archie and My Law Matters team helpful. Thank you for the review.

Rated 1 out of 5 stars

Poor Conveyancing

We will not be using My Law Matters again. Our whole conveyancing experience was very stressful because of the poor service we received. There was poor communication and slow responses from our solicitor. We felt we were not kept informed throughout the whole process and were not prioritised at all. There were no updates unless I chased them. We experienced delays and we did not receive timely responses. We regret not going with a local solicitor but our mortgage advisor put their name forward to us, a big mistake and a lesson to be learnt from us.

18 September 2025
Unprompted review
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Reply from My Law Matters

Dear Sir/Madam,

Thank you for taking the time to leave your feedback.

We contacted you on 03rd March 2026 to request further information, such as a case reference number, so that we could investigate and assist you fully.

As we have not yet received a response till date, we are unable to confirm whether you are a client of ours or address the issues raised.

Rated 5 out of 5 stars

My law matters are truly efficient and…

My law matters are truly efficient and competitive on fees
Thank you ranjit and team

8 January 2026
Unprompted review
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Reply from My Law Matters

Dear Mormenul, we have loved reading your kind review and are glad that you found Ranjit and My Law Matters team helpful. Thank you for the review.

Rated 4 out of 5 stars

Great experience

Great experience

18 December 2025
Unprompted review
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Reply from My Law Matters

Dear Kanika, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Savan and My Law Matters Thank you.

Savan and My Law Matters Thank you.
from offer letter to getting the keys it took 2 months and half month, I didn't need to call for updates as you and your team kept me updated all the time.
Thanks a ton

22 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Garry, we have loved reading your kind review and are glad that you found Savan and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

My law matters were brilliant and…

My law matters were brilliant and turned the sale of my property in jiffy,
Thank you team,mainly Ranjit.
Would definitely recommend your firm

4 December 2025
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Malcolm, we have loved reading your kind review and are glad that you found Ranjit and My Law Matters team helpful. Thank you for the review and recommendation.

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