No free shipping anymore. Now that they have deleted all of the discount codes from their system that I used to use, it's no longer worth it, the products are just way more expensive than at the shop... See more
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See what reviewers are saying
I have purchased quite a few big ticket items at My Layby and would highly recommend that people buy through them. It's so much easier to layby and adjust payments to what you can afford. To be able t... See more
Been over a month since paid item off.. a number of emails have been sent asking what was going on and where it was.. but hear nothing back #edit day after this was posted Mylayby contacted me and... See more
Company replied
I used this company for years and could not complain at all, but that's no longer the case there is just no customer service any longer you have to email and wait for a reply which is days doesn't... See more
Company replied
Company details
- Department store
- Childrens Toy Store
- Electronics store
- Home Furniture Shop
- Homewares Shop
- Video Game Shop
Written by the company
Online layby store offering flexible payments up to 12 months long on over 40k products.
Contact info
58 easey st Collingwood, 3066, melbourne, Australia
- 1800 183 083
- customerservice@mylayby.com
- mylayby.com
Great service from my layby and product…
Great service from my layby and product arrived on time
3 June 2021
What recent purchase?
What recent purchase? I bought a gift card from you, maybe 8 years ago? Then you stopped selling the one I bought so I stopped shopping through you....
3 June 2021
Reply from My Layby Australia
Hi we have recently joined Trust Pilot and asked past customers to review us based on their past purchase experiences. Thanks
I haven't purchased anything with My…
I haven't purchased anything with My Layby Australia, therefore no experience. It also concerns me that I was sent the survey link to rate the business as I am not a customer.
3 June 2021
Reply from My Layby Australia
Hi Shae, Apologies we have accidently placed your email in our past customers list.
Scam?
I got an email to review but I hadn't bought anything. Hadn't even gone to the website to look. Is this a phishing scam?
3 June 2021
Reply from My Layby Australia
Hi Carol,
No it is not. We have accidently placed your email in our past customers list. You would have signed up to our database at some point in time. Thanks
I have an account and can't get into it.
3 June 2021
Reply from My Layby Australia
That's so frustrating. So sorry you are having/did have this issue. If you require assistance logging in please email our Customer Service Team (customerservice@mylayby.com) and they will be happy to help you out.
It’s great thanks
3 June 2021
They have some great things to Laybuy I…
They have some great things to Laybuy I like there vouchers
3 June 2021
Love this
I have used mylayby for a couple of years now for Christmas time, I layby gift cards all year so then at Christmas there’s no stress, highly recommend
3 June 2021
Everything is okay so far
Everything is okay so far, I have nothing to complain about. It made it easier for me to buy something that is out of my price range, yes thank you My Layby. Just cannot wait at the end of it I will get my price.
3 June 2021
I found the system you provided very…
I found the system you provided very good. I will use this service again
3 June 2021
I have been using this site for a few…
I have been using this site for a few years now & will continue to. I’m happy with the service.
Thank you
3 June 2021
I haven't purchased anything from my…
I haven't purchased anything from my layby for quite sometime now so confused
3 June 2021
Reply from My Layby Australia
Hi Samantha we have recently joined Trust Pilot and loaded in a large volume of customers who have purchased with us in the past to do a review. That’s why you received the email.
I missed 1 payment so they would…
I missed 1 payment so they would cancell my order with out notifing me so id call up and reorder and pay then they would do this again when they took the money out a day before it was ment to come out then cancell my order immediately again. So made a complaint, they refused to refund my money already paid ($300) and made me purchase something off there web site in full with the money they owed me. I have all the emails to proof this. NEVER AGAIN WILL I USE MYLAYBY. Chrisco is the only way to go. Much easier to deal with and more compassion and no stuff ups.
3 June 2021
My lay-by is a great
My lay-by is a great, secure & reliable service - especially for low income earners. I would recommend this service to anyone!
3 June 2021
I could not log on and after only two…
I could not log on and after only two attempts I got the message that I had tried too many times and to try again later.
When I tried later to reset my password I was locked out
3 June 2021
Reply from My Layby Australia
That's so frustrating. So sorry you are having/did have this issue. If you require assistance logging in please email our Customer Service Team (customerservice@mylayby.com) and they will be happy to help you out.
My lay-by makes it very easy to be able…
My lay-by makes it very easy to be able to buy what you would like without the large outlay of cash
3 June 2021
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