No free shipping anymore. Now that they have deleted all of the discount codes from their system that I used to use, it's no longer worth it, the products are just way more expensive than at the shop... See more
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See what reviewers are saying
I have purchased quite a few big ticket items at My Layby and would highly recommend that people buy through them. It's so much easier to layby and adjust payments to what you can afford. To be able t... See more
Been over a month since paid item off.. a number of emails have been sent asking what was going on and where it was.. but hear nothing back #edit day after this was posted Mylayby contacted me and... See more
Company replied
I used this company for years and could not complain at all, but that's no longer the case there is just no customer service any longer you have to email and wait for a reply which is days doesn't... See more
Company replied
Company details
- Department store
- Childrens Toy Store
- Electronics store
- Home Furniture Shop
- Homewares Shop
- Video Game Shop
Written by the company
Online layby store offering flexible payments up to 12 months long on over 40k products.
Contact info
58 easey st Collingwood, 3066, melbourne, Australia
- 1800 183 083
- customerservice@mylayby.com
- mylayby.com
I requested information on what i…
I requested information on what i bought from your site as yet i've had no reply.I can't give a review as i have no idea what you sent me.

Reply from My Layby Australia
love mylayby tell everyone about it
I love mylayby I have told a lot of people awesome com[amy
Excellent love my layby
Excellent love my layby! So great for getting your Christmas shopping...
Fantastic
Fantastic, live that I can laybuy things and pay them off and when I have had any trouble the beautiful girls over email have kindly helped me, super friendly!
I have purchased quite a few big ticket…
I have purchased quite a few big ticket items at My Layby and would highly recommend that people buy through them. It's so much easier to layby and adjust payments to what you can afford. To be able to pay over a 12month period makes life so much easier and less stressful to buy gifts all year round. Couldn't be happier being a member of this excellent business.
Amazing Customer Service - With a Smile
Amazing Customer Service, understanding, empathy and kindness - 😊
Great service every time!
Must Have!!
Love using Lay Buy very easy and convenient and the staff on phone r just lovely and don't mind helping no matter how long it takes, great service
It was great
It was great, purchase payment went smoothly, but didn’t get the package, cause it not available at the moment, and on the waiting list
double bed frame
Furniture that was purchased, arrived broken and was refunded 5 months after sorting things out for several redelivered times and pick ups, that never happened.
Was advised to organise my own disposal and forward the bill, after forwarding it they have yet to pay.
Unfortunately I can not give negative ratings to this horrible experience. My recommendation, do not EVER use this company as they will just treat you like garbage once they have what they want.
No money upfront laybys
No money upfront laybys. You can lay by any time of the year and take up to 52 weeks to pay it off. It is a wee bit like the Chrisco hampers when you do it that way. You can also pay it off sooner. The staff are helpful and get back to you within the day or the next working day. I really like the vouchers as an extra incentive that comes around at sales times. Thank you. I have been a customer for about 10 years.
I think its a good service
Very pleased
Very pleased with My Layby and it’s staff have always been good to me and the product have also been good. Thanks a lot. AAA +
absolutely amazing company great…
absolutely amazing company great customer service
staff go above and beyond 1000%
customer service…
i have always found staff to be helpful with any enquiries and helping set up for new items
I have purchased many items from My…
I have purchased many items from My Layby and have never had a problem. Would highly rate this service as a hassle free way to afford expensive items.
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