My Layby Australia Reviews 256

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

No free shipping anymore. Now that they have deleted all of the discount codes from their system that I used to use, it's no longer worth it, the products are just way more expensive than at the shop... See more

Rated 5 out of 5 stars

I have purchased quite a few big ticket items at My Layby and would highly recommend that people buy through them. It's so much easier to layby and adjust payments to what you can afford. To be able t... See more

Rated 2 out of 5 stars

Been over a month since paid item off.. a number of emails have been sent asking what was going on and where it was.. but hear nothing back #edit day after this was posted Mylayby contacted me and... See more

Company replied

Rated 1 out of 5 stars

I used this company for years and could not complain at all, but that's no longer the case there is just no customer service any longer you have to email and wait for a reply which is days doesn't... See more

Company replied

Company details

  1. Department store
  2. Childrens Toy Store
  3. Electronics store
  4. Home Furniture Shop
  5. Homewares Shop
  6. Video Game Shop

Written by the company

Online layby store offering flexible payments up to 12 months long on over 40k products.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I requested information on what i…

I requested information on what i bought from your site as yet i've had no reply.I can't give a review as i have no idea what you sent me.

10 June 2021
My Layby Australia logo

Reply from My Layby Australia

Hi,
We have recently asked for reviews as we have joined Trust Pilot. We have accidently placed your email with our past customers, and your email will be from our marketing list. Apologies for the mix up.

Rated 1 out of 5 stars
My Layby Australia logo

Reply from My Layby Australia

Hi Vicki,
We have recently asked for reviews as we have joined Trust Pilot. We have accidently placed your email with our past customers, and your email will be from our marketing list. Apologies for the mix up.

Rated 5 out of 5 stars

Fantastic

Fantastic, live that I can laybuy things and pay them off and when I have had any trouble the beautiful girls over email have kindly helped me, super friendly!

5 June 2021
Rated 5 out of 5 stars

I have purchased quite a few big ticket…

I have purchased quite a few big ticket items at My Layby and would highly recommend that people buy through them. It's so much easier to layby and adjust payments to what you can afford. To be able to pay over a 12month period makes life so much easier and less stressful to buy gifts all year round. Couldn't be happier being a member of this excellent business.

5 June 2021
Rated 5 out of 5 stars

Must Have!!

Love using Lay Buy very easy and convenient and the staff on phone r just lovely and don't mind helping no matter how long it takes, great service

4 June 2021
Rated 3 out of 5 stars

It was great

It was great, purchase payment went smoothly, but didn’t get the package, cause it not available at the moment, and on the waiting list

4 June 2021
Rated 1 out of 5 stars

double bed frame

Furniture that was purchased, arrived broken and was refunded 5 months after sorting things out for several redelivered times and pick ups, that never happened.

Was advised to organise my own disposal and forward the bill, after forwarding it they have yet to pay.

Unfortunately I can not give negative ratings to this horrible experience. My recommendation, do not EVER use this company as they will just treat you like garbage once they have what they want.

4 June 2021
Rated 5 out of 5 stars

No money upfront laybys

No money upfront laybys. You can lay by any time of the year and take up to 52 weeks to pay it off. It is a wee bit like the Chrisco hampers when you do it that way. You can also pay it off sooner. The staff are helpful and get back to you within the day or the next working day. I really like the vouchers as an extra incentive that comes around at sales times. Thank you. I have been a customer for about 10 years.

4 June 2021
Rated 5 out of 5 stars

Very pleased

Very pleased with My Layby and it’s staff have always been good to me and the product have also been good. Thanks a lot. AAA +

4 June 2021

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look