No free shipping anymore. Now that they have deleted all of the discount codes from their system that I used to use, it's no longer worth it, the products are just way more expensive than at the shop... See more
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See what reviewers are saying
I have purchased quite a few big ticket items at My Layby and would highly recommend that people buy through them. It's so much easier to layby and adjust payments to what you can afford. To be able t... See more
Been over a month since paid item off.. a number of emails have been sent asking what was going on and where it was.. but hear nothing back #edit day after this was posted Mylayby contacted me and... See more
Company replied
I used this company for years and could not complain at all, but that's no longer the case there is just no customer service any longer you have to email and wait for a reply which is days doesn't... See more
Company replied
Company details
- Department store
- Childrens Toy Store
- Electronics store
- Home Furniture Shop
- Homewares Shop
- Video Game Shop
Written by the company
Online layby store offering flexible payments up to 12 months long on over 40k products.
Contact info
58 easey st Collingwood, 3066, melbourne, Australia
- 1800 183 083
- customerservice@mylayby.com
- mylayby.com
Worst bloody experience ever tryed to…
Worst bloody experience ever tryed to buy carpet cleaner they paid remaining payment early on 18th last month an tracking didn't start til2nd an it never updated fast forward to two weeks ago I found out they won't deliver so said they will refund me I got only $424 of my $1603 back.
Not happy an never again will I purchase online!!!!
18 June 2021
Very quick & easy to use hassle free
18 June 2021
I've had a very good experience with My…
I've had a very good experience with My Layby. Customer service was great and the products are of a good variety as well
18 June 2021
Not enough payment options
17 June 2021
Reply from My Layby Australia
Thank you for you review and I am sorry we have not met your expectations with regards to payment options we offer. As a traditional layby retailer we do allow layby payment plans between 4-52 weeks and you can choose the payment frequency (be it weekly, fortnightly or monthly) when progressing through the checkout. We do pride ourselves on having great flexibility regarding payments but are always happy to hear feedback from our customers if there is more we can offer in the layby space to assist them. If you would like to discuss this further please email our Customer Service team and they will be happy to help you.
Easy to pay every fortnight,hassle…
Easy to pay every fortnight,hassle free,delivered earlier than expected
17 June 2021
This online layby site is very useful…
This online layby site is very useful for people like us who reside in a aboriginal community and dont have access to the major stores and its very budgetable
Thanks
17 June 2021
Great way to get gifts and no stress…
Great way to get gifts and no stress great products
17 June 2021
Never had a layby with yous
Never had a layby with yous, but I am constantly being harassed to leave you reviews.
17 June 2021
Reply from My Layby Australia
Hi apologies on this one. Do you want to contact our customer service team at customerservice@mylayby.com and we will fix up this issue.
Great service thank you 😊
17 June 2021
I can't wait to get my vochers
I can't wait to get my vochers . This is a excellent way of getting what you need/want.
Thankyou
17 June 2021
Happy to see how easy shopping still is.
Very happy with how easy this transaction was to do. Only downside was that the $20 discount email which had attracted my attention to go ahead with my order had actually just expired so I didn’t benefit from that additional discount on a great price. Hence 4 instead of 5 stars for my overall experience.
17 June 2021
Very Helpful
Lots of options, easy payment plan, great customer support. Items delivered on time.
17 June 2021
Easy payments
I had a really good time with layby Australia it easy to use and make payments with
17 June 2021
I love this company
17 June 2021
Second item i laybyed and after fully…
Second item i laybyed and after fully paying it off couldn't get item as they weren't in stocks. Refund was quick though
17 June 2021
Reply from My Layby Australia
Thank you for your feedback and I am sorry we let you down with regards to your second purchase. While we do all we can to ensure items are available at the completion of each layby, sometimes things happen outside of our control. I am glad to hear that your refund was prompt however and hope you will give us another chance to prove ourselves in the near future.
This site is so easy to buy from
This site is so easy to buy from, it is convenient to shop this way, you have much longer to complete your lay byes. I will definitely use this site again and would reccommend it to other people wishing to have an extended time to complete their purchase layby.
17 June 2021
Life saver when it comes to Christmas…
Life saver when it comes to Christmas time yes prices can be a bit more expensive but it’s small amounts each fortnight rather than massive hit at Christmas time
17 June 2021
Have placed a few orders with…
Have placed a few orders with absolutely no issues, always been a good experience any time I've needed to call customer service.
17 June 2021
Reply from My Layby Australia
Hi Annika, that you for your review. Given your comment is so positive, could it be an error that you have left us just 2 stars? If there is anything we can do to improve your experience please let us know.
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