London Power Reviews 

Customer service was helpful in arranging for our gas meter to be fixed

For the last 4-5 months London Power have repeatedly overcharged us for energy. This has led to us receiving monthly bills of £400-500 (for a one bedroom flat), when the bill should in fact be £60-100.

Each month we have phoned them and they have confirmed that this is a "data transposition error" where they have mixed up our night and day time rate. They then credit our account and promise that this won't happen again. A couple of days ago we received a bill for £560 for January.

This is shockingly incompetent. We're lucky that we identified this error, other more vulnerable people might not have queried this and ended up paying thousands of pounds which they do not owe.

The fact that we have raised this with London Power on 4 or 5 occasions now and they have not resolved this is unacceptable.

Always welcoming on the other side of the phone.. Very Kind Caring and Helpful. They have offered me an electric blanket and a useful discount..Thank You Ellie

Had past great service from London Power and once again Ellie was professional and helpful in helping me with my query.

Ellie was quick to respond and empathetic of my circumstances. Ellie was able to resolve my problem to complete satisfaction, a huge weight off my mind. Thank you.

Ellie was amazingly responsive, sorting a complicated issue easily - replying to all of my emails straight away, offering options and being flexible. The service from London Power (Octopus) was well above anything I've experienced before - thank you Ellie!

Quick response and mr Iman has sorted the things I wanted

I contacted London Power a few times with different queries. Iman was great they responded swiftly and provided the information I needed which was most helpful.

I can't receive my bills for 2 months now because of the amateur people working in this company.
Every time I am calling them they find completely different reasons of why my bills are not issued yet.
First time I called them they told me they couldn't issue a bill as they were waiting for me to submit meter readings (a couple of days delay) which I did straight away. No bill.
Second time I called them they said they can't issue a bill as they were still waiting from a previous company to give them final bill info (which the previous company said London power don't know the process). I sorted out the final bill and after three weeks still no bill from London power.
The third time I called them I found out that my account is in the dispute because the meter readings day and night ones were swapped (well, I called London power in the very beginning of my tenancy to find out which reading was night and which one was day one - as a result they themselves entered the readings apparently incorrectly; the month later I was giving them new meter readings and called them to find out why night readings were higher than day readings and London power told me that this is how it should be). Now I can't get my bills which affects my life. I filed a complaint and asked them to email me the details of the complaint and no one did anything! But I was told that I have to wait for up to 4 weeks for the result of the dispute which was their own mistake!
I can't even file complaints as the phone number and email address are the same for everything - and are monitored by the same amateur people.
Very disappointing!

Zara was super patient and helpful in solving my tricky problem. Well done.

We have been with them for two years or so, now. No problems with supply or payments. Their bills are very clear in terms of showing your usage. Moreover, just switched to their lower price tariff - which was very easy and straightforward.

London Power (part of the Octopus group) is without doubt the best energy company I have dealt with. I have dealt with many over the years and not found any to be as easy to contact or have as transparent information and helpful staff. I would particularly like to single out Ellie from my most recent experience. Although, she is representative of other excellent colleagues, Ellie took the time to understand my issue and in a couple of days, resolved it. It is not only the efficiency I commend her for, but also for exemplary customer service in keeping me informed throughout. I am unsurprised by Which Magazine's recommendation for this company; my personal experience validates their findings unreservedly!

excellent customer services
Telephone calls have been answered promptly ..no waiting in the annoying queues that we are all used to these days and my accounts managed meticulously
WELL DONE LP

I must want to tell that their staff is very cooperative specially Zara who sort out my bill issue and did out of the way. I am very impressed and highly obliged. Thank you Zara 😇

This company is the most amateur and has a horrible customer services.

I’ve been trying to resolve a crossed meter for 5 months now and still can’t see the new meter sending the correct smart data to my account.

I complained to them explaining that they need to send an engineer here to connect the meter properly and they just asked my reading to them charge me a lot of money for a calculation of usage that doesn’t make any sense.

I sent to them screenshots of my online account proving that the meter is not working but they just ignore and take more than a day to reply any email regarding this issue!!!

I think the only way to solve this is moving company it seems, which I will do!

Zara at London Power has been most helpful and very professional in dealing with my issues. The customer service is great and so is the communication.

Wanted to switch from London Power to Octopus (who supply London Power) for their export tariff and Zara could not have been more friendly or helpful.

I've used London Power for the past couple of years and they have been really great. Dealing with them is always pretty straight-forward. I just spoke to a brilliant and kind call operator (Lewis) about a move to a new address; Lewis knew exactly what to do to help with my situation (moving out of London and switching to Octopus) and contacted me via email to confirm my next steps. It's not common to be left with a smile on your face when dealing with utilities companies, and yet...

By far the best customer service I have ever had from any utility provider! This time it was Ghengis who was polite, friendly, knowledgeable and instantly helpful! Thank you

The Representative Ben was helpful, pleasant and efficient.
The issue was resolved immediately.
In conclusion, we are very happy with the cost-wise savings and professionalism.
We would definitely recommend this Company.