My London Transfer Reviews 

Paid for an airport transfer. No driver ever arrived. Avoid this company.

I rarely leave 1-star reviews, but people deserve to know what they're risking.

On 24 June 2026, I prepaid for an airport transfer for my family. Hours before they landed, I proactively contacted My London Transfers to confirm everything was in place. They reassured me they were tracking the flight and that the pickup had been arranged.

It hadn't.

Instead, we were given incorrect driver details, then told to make our way from Heathrow Terminal 4 to the Park & Ride. After arriving there, we waited... and waited... only to be given another driver's details. That second driver also told us he knew nothing about our booking.

By this point, my family—including elderly relatives and young children—had already spent almost an hour stranded in 34°C heat, while I repeatedly chased the company for answers. Nearly three hours after the flight had landed, we were still waiting for an Uber because My London Transfers had never managed to arrange a driver.

What makes this particularly alarming is that I live in London, speak fluent English, and was physically at Heathrow coordinating everything myself. If my family had been travelling alone from overseas, relying solely on the company's pickup instructions, I genuinely don't know how they would have managed.

Even more misleading is that their booking form asks what name you would like displayed on the driver's arrival sign, giving customers every reason to believe someone will be waiting in Arrivals. In reality, no one was there.

Despite failing to provide any transport whatsoever, the company refused to issue a refund and simply dismissed the complaint.

I also encourage people to look closely at the profiles behind many of the 5-star reviews. A surprisingly large number appear to come from accounts with very little genuine review history, which naturally raises questions about how representative the rating really is.

This wasn't a late pickup. This wasn't a misunderstanding. We paid for an airport transfer, no driver was ever provided, and the company kept the money.

I made a booking that later I cancelled it and I asked for refund, they said we are processing. Two weeks now and still haven't received anything. I send multiple e-mails and no one replied. I called them on Saturday and they said we will refund by EOD, nothing happened. I called them today they said the same, again nothing happened, I sent another 2 e-mails and still waiting...
If they are unreliable to provide refund, they will probably be unreliable to send the driver and keep the money. I will book next trips with another company, even if it is more expensive for peace of mind

Good support experience.
Timely pickup and drop.
Cost effective service.

Clear communication via WhatsApp on ride details. My driver, Mr Asad, arrived 30 minutes ahead of the scheduled time. Given the evening traffic, timing was perfect and he got me to Heathrow Airport in good time. Journey was smooth. Would definitely recommend!

Great communication. Driver polite and interesting. On time.

The driver was very nice.

Everything was perfect really, it is so rare to have a professional !
Thank you so much.

It was really nice

Great service. picked up at the airport. easy and simple.

Professional and committed
With good prices and clean equipped cars

Great service from door to door. Would highly recommend rate it and recommend it. Thanks you.

Very good service, clean car and kind driver.

the driver call us 20 minute before his arrival, very appreciated.

It was very good service and easy. Drivers are always on time.

The worst experience ever! Thought I would make my one day easier and safer by booking what I thought was reputable firm. Needed to be at conference by 930, 1/4 hour from Euston station. Paid both ways in advance.. then silence from these people! I had to call several times to eventually get my ride on way to conference. On the way back they tried to drop me at a random place.. luckily the driver.. who I now find to be uber driver.. drove me to the station at his cost! So they inflated price from a fare that should have been £15 to £40 for special transfer that they just subcontracted out and which turned into a nightmare. Would never use again!

Everything went as it should. Friendly driver, everything was fine . Thank you

Great communication, overall very good

Professional service