LunaviaReviews 

Reply from Lunavia

Jun 19, 2026

Hi Laura,

Thank you so much for the 5-star rating and for sharing your 3-month update! I want to genuinely acknowledge your patience and dedication. Dealing with stubborn nail issues is a true test of endurance, and realizing that it's a long journey shows you have exactly the right mindset. Seeing your toes start to clear up is a wonderful milestone!

We want to assure you that you are absolutely right—this is a long-term process because new, healthy nail growth takes time. Your commitment will pay off in the long run, and we are right here with you every step of the way to ensure your progress stays on track.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Tiffany,

Thank you so much for the 5-star rating and for sharing your wonderful update! I am absolutely thrilled to hear that you are already seeing a big improvement after just six weeks, especially after dealing with this stubborn issue for a year.

It takes a lot of patience to tackle toenail fungus, and having the right tools makes all the difference. We want to assure you that equipping yourself with that "full arsenal" is exactly how you achieve lasting, healthy results. I will be sure to pass your beautiful feedback along to Mori, who will be delighted to know they helped guide you toward this breakthrough!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Joan,

Thank you so much for the 5-star rating and for sharing your incredible routine! I want to personally acknowledge the amazing dedication you've shown. Following through with twice-daily foot baths, sanitizing your shoes, and treating your laundry with a vinegar solution takes a lot of time and effort, and I truly admire your commitment.

Fungal recovery is a marathon, not a sprint, and it requires tackling the environment just as much as the nail itself. You are doing everything exactly right, and we want to assure you that this persistence is what leads to lasting, clear results. We are right here cheering you on as you continue to see that hard-earned progress!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth, successful experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Marlen,

Thank you so much for the 5-star rating! I am absolutely thrilled to hear that Joice was able to provide such helpful and educational guidance on your new products.

Starting a new routine to get your toes healthy can feel a bit overwhelming, so we want to make sure you never have to guess about the next steps. We are completely committed to walking this path with you, and you can rest assured that our team is always here to support you until you see the clear, healthy results you're looking for. I'll be sure to share your lovely shout-out with Joice!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Londraies,

Thank you so much for the 5-star rating and for sharing your experience! I’m absolutely thrilled to hear that your consultation call with Joyce was eye-opening and informative.

You hit the nail on the head—we truly believe that providing a solution means walking alongside you, not just shipping a product and walking away. Dealing with stubborn nail fungus can feel lonely and frustrating, so we want you to feel fully supported every single step of the way until you are completely healthy and fungus-free. I will be sure to pass your kind words along to Joyce!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi May,

Thank you so much for the 5-star rating! I am incredibly happy to hear that your toes are already looking better and getting healthier. Dealing with stubborn nail issues can be such a frustrating process, so seeing that visible improvement is a huge win!

We want to assure you that we are with you every step of the way as your nails continue to clear up. Consistency is everything, and it sounds like your dedication is really paying off.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Lionel,

Thank you so much for taking the time to share your experience and for giving us a 5-star rating! We are absolutely thrilled to hear that you are happy with the results from your Lunavia journey. Hearing positive outcomes from our community is exactly what drives our team every day.

We always strive to keep things transparent and stress-free, so I'm glad we could ensure your experience went smoothly. Your trust means the world to us!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Steven,

Thank you so much for the 5-star review! Managing and treating all 10 nails at once can feel like a massive, exhausting undertaking, so we completely understand how important it is to have an application process that is quick and effortless. We deeply validate the patience and commitment it takes to stick with a routine like this daily.

We confidently assure you that moving onto your second pen and already seeing visible results means your consistency is completely paying off! It takes serious dedication to treat every single nail, and we are fully backing you as the formula continues to clear things up and restore your nails to total health.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi there,

Thank you so much for taking the time to share your 5-star review! We completely understand that starting a new antifungal routine requires a lot of patience, and it can feel a bit uncertain at the very beginning when it's still too soon to know the final results. We deeply validate that eager anticipation of wanting to see clear skin and healthy nails again.

We confidently assure you that noticing a visible difference early on is an incredibly hopeful milestone! Sticking to your twice-a-day application is the absolute best way to ensure the formula penetrates deeply, and we are fully backing you as your routine continues to work its magic.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Cheri,

Thank you for taking the time to share your 5-star review! We deeply apologize for the initial frustration you experienced; dealing with a confusing website layout and calling multiple numbers without getting a real human on the line is incredibly exhausting when you are simply trying to place an order. We completely understand why that was stressful, and we validate how frustrating it is to feel stuck in limbo.

We confidently assure you that providing the kind of patient, professional support Jason P. gave you is our true standard of care. We are so incredibly glad he was able to step in, clear up the confusion, and handle your order perfectly. Your package is securely on its way, and our entire team is fully backing you as you begin your journey with us!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi George,

Thank you so much for the 5-star review! Dealing with stubborn foot issues can be incredibly frustrating, so seeing those early signs of improvement in your left foot is a fantastic milestone. We are right there celebrating this progress with you!

We confidently assure you that this positive shift means the product is doing exactly what it's built to do. As you stick with your daily routine, that healing will continue to take over, and we are fully backing you on this journey to healthy feet.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Carol,

Thank you so much for the 5-star review! We completely understand that a treatment journey can feel like a solitary process, so we validate how comforting it is to know a real person is checking in on your progress.

We confidently assure you that your incredible consistency in using the pen 1 to 3 times a day is the absolute key to success. We are fully backing you every step of the way, and our team will always be right here to touch base and ensure your path to healthy nails is completely smooth.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Kollyn,

Thank you for sharing your 5-star review. We deeply apologize for the frustration of having to reach out a second time just to stop your subscription; dealing with an uncancelled order from April is incredibly stressful, and we completely validate how exhausting it is to feel like you aren't being heard the first time around.

We confidently assure you that James has indeed fully taken care of this for you—your subscription is officially stopped, the unintended order is cancelled, and your refund is securely on its way. We are incredibly grateful for your patience with us, and we are glad James could restore your confidence by handling this with the transparent, human professionalism you deserved from the start.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Katina,

Thank you so much for the 5-star review! We completely understand that starting a new routine can bring up plenty of questions, so having a friendly voice to guide you makes a world of difference. We are absolutely thrilled to hear that Aiza was so nice and helpful!

We confidently assure you that providing this kind of warm, dedicated human support is exactly what we stand for. Aiza and the rest of our team are fully committed to backing you up and ensuring you feel comfortable and cared for every step of the way.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Jim,

Thank you so much for the 5-star review! We completely understand that encountering account or order problems can be incredibly frustrating, so having a dedicated person step in and fix everything with genuine kindness makes a world of difference. We are absolutely thrilled to hear that James was so helpful, courteous, and a pleasure to work with.

We confidently assure you that resolving issues quickly and treating you like a real person is exactly how we do business. James and the rest of our team are always ready to step up and ensure your journey with us is completely seamless and stress-free moving forward!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Alisha,

Thank you so much for the 5-star review! We completely understand that starting a new treatment journey can come with plenty of questions, so having a dedicated person to guide you with genuine care makes all the difference. We are absolutely thrilled to hear that Francine provided such professional and helpful support.

We confidently assure you that providing this level of transparent, human connection is exactly who we are. Francine and the rest of our team are fully committed to backing you up and ensuring you feel supported every single step of the way!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Sherry,

Thank you so much for the 5-star review! Starting a new health protocol can sometimes feel a bit overwhelming, so we completely understand how important it is to have someone take the time to break everything down clearly.

We confidently assure you that ensuring you feel comfortable, valued, and fully knowledgeable about your routine is exactly what we strive for. Our team is fully committed to providing that clear, human guidance so you feel confident every step of the way.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 19, 2026

Hi Larry,

Thank you so much for the 5-star review! Starting a new wellness protocol can feel a bit overwhelming with all the information out there, so we completely understand how important it is to have someone take the time to break it all down clearly.

We confidently assure you that ensuring you feel comfortable, heard, and fully knowledgeable about your routine is our top priority. Our team is fully committed to providing that transparent, human guidance so you never have to guess about your progress. You've got this!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 18, 2026

Hi Gloria,

Thank you so much for your 4-star review! We completely understand that a month can feel like a long time when you are waiting for noticeable changes, and it can be a bit frustrating when the initial progress seems subtle. Nail renewal takes time, so believing and trusting that it's working is a wonderful mindset to have.

We confidently assure you that those quiet, early shifts under the surface mean you are right on track. With your continued patience and consistency every day, those little changes will soon turn into visible, healthy results.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

Reply from Lunavia

Jun 18, 2026

Hi MS,

Thank you so much for taking the time to share your 5-star review. We deeply apologize for those first two frustrating experiences; dealing with a total lack of communication regarding shipping and a no-show for your educational consultation is incredibly exhausting and unacceptable. We completely understand why your trust was shaken, and we validate how frustrating it is to feel left in the dark when you are eager to start your treatment.

We confidently assure you that the professionalism and care you experienced today represent who we truly are. We are so incredibly grateful to have had the opportunity to turn things around and fully restore your faith in us. Now that everything is resolved to your complete satisfaction, we are fully backing you on your journey to completely eradicating your foot fungus!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team