The phone call with Joice was extremely helpful, taking me step by step through the process to improve and to eliminate the toe fungus that has been an embarrassment for year gone by. She i... See more
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Review summary
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First and most important I have seen improvement for the first time with any over the counter product. The customer service really shocked me though. I contacted them and within hours received a respo... See more
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My experience with this product was totally amazing all was need was patience, following directions. Im one of the ones that'll keep it all the way 💯 meaning im gonna tell that whole truth , nothin... See more
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Most businesses in this line of work focus on the products sold by the company rather than the clients who are seeking answers to their needs. Aiza gave a thorough presentation that integrated the pr... See more
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Company details
Written by the company
At Lunavia, we are dedicated to providing high-quality solutions for skincare with your comfort and care in mind. Our mission is to combine trusted ingredients with innovative application methods to support skin hygiene and help you feel confident every step of the way.
Contact info
1111B S Governors Ave # 80212, 19904, Dover, United States
- 1-302-335-7108
- support@mylunavia.com
- mylunavia.com
4.5
Excellent
687 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Francine has been very helpful and…
Francine has been very helpful and professional.
18 June 2026
Unprompted review
Reply from Lunavia
Hi Alisha,
Thank you so much for the 5-star review! We completely understand that starting a new treatment journey can come with plenty of questions, so having a dedicated person to guide you with genuine care makes all the difference. We are absolutely thrilled to hear that Francine provided such professional and helpful support.
We confidently assure you that providing this level of transparent, human connection is exactly who we are. Francine and the rest of our team are fully committed to backing you up and ensuring you feel supported every single step of the way!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
My toe is already showing improvement
My toe is already showing improvement
18 June 2026
Unprompted review
Reply from Lunavia
Hi Sherry,
Thank you so much for the 5-star review! Starting a new health protocol can sometimes feel a bit overwhelming, so we completely understand how important it is to have someone take the time to break everything down clearly.
We confidently assure you that ensuring you feel comfortable, valued, and fully knowledgeable about your routine is exactly what we strive for. Our team is fully committed to providing that clear, human guidance so you feel confident every step of the way.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
She explained the program and verified…
She explained the program and verified I understood.
18 June 2026
Unprompted review
Reply from Lunavia
Hi Larry,
Thank you so much for the 5-star review! Starting a new wellness protocol can feel a bit overwhelming with all the information out there, so we completely understand how important it is to have someone take the time to break it all down clearly.
We confidently assure you that ensuring you feel comfortable, heard, and fully knowledgeable about your routine is our top priority. Our team is fully committed to providing that transparent, human guidance so you never have to guess about your progress. You've got this!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
Well it’s been a month of using it very…
Well it’s been a month of using it very little to notice but I believe it’s working
18 June 2026
Unprompted review
Reply from Lunavia
Hi Gloria,
Thank you so much for your 4-star review! We completely understand that a month can feel like a long time when you are waiting for noticeable changes, and it can be a bit frustrating when the initial progress seems subtle. Nail renewal takes time, so believing and trusting that it's working is a wonderful mindset to have.
We confidently assure you that those quiet, early shifts under the surface mean you are right on track. With your continued patience and consistency every day, those little changes will soon turn into visible, healthy results.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
After 2 frustrating experiences (lack…
After 2 frustrating experiences (lack of communication re: arrival date of the products ordered) and an employee’s no show for a telephonic product education consultation phone call), I received excellent customer service today (both issues above were resolved to my complete satisfaction!)
My faith in this company has been fully restored due to today’s professionalism, and I look forward to using their products to successfully eradicate my foot fungus. - MS
18 June 2026
Unprompted review
Reply from Lunavia
Hi MS,
Thank you so much for taking the time to share your 5-star review. We deeply apologize for those first two frustrating experiences; dealing with a total lack of communication regarding shipping and a no-show for your educational consultation is incredibly exhausting and unacceptable. We completely understand why your trust was shaken, and we validate how frustrating it is to feel left in the dark when you are eager to start your treatment.
We confidently assure you that the professionalism and care you experienced today represent who we truly are. We are so incredibly grateful to have had the opportunity to turn things around and fully restore your faith in us. Now that everything is resolved to your complete satisfaction, we are fully backing you on your journey to completely eradicating your foot fungus!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
I had a delay starting the therapy but…
I had a delay starting the therapy but it works fast. My nails look better in 4 days so far. I expect this will work completely.
18 June 2026
Unprompted review
Reply from Lunavia
Hi Rod,
Thank you for your 4-star review! We completely understand that life gets busy and delaying the start of a new routine happens, so we are incredibly excited to hear that you are already seeing a visible difference in just 4 days. That is fantastic momentum!
We confidently assure you that while those quick early changes are amazing, the product will continue working deeply as you push forward. With your consistency, we fully expect you to see the complete, healthy results you are looking for.
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
My experience with Mori has been…
My experience with Mori has been amazing , she handles herself very professionally and answered all my questions correctly. I am looking forward to regain my healthy nails and self confidence with her help! Thank you
18 June 2026
Unprompted review
Reply from Lunavia
Hi Carlos,
Thank you so much for the 5-star review! We completely understand how deeply nail issues can impact your daily life and peace of mind, so hearing that you are already feeling a wave of renewed self-confidence is absolutely incredible. We are thrilled that Mori provided such professional, accurate, and amazing support to help ease your worries.
We confidently assure you that you are in excellent hands. Regaining your healthy nails is a journey, and we are fully committed to standing right beside you with the transparent, human support you deserve every step of the way.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
Hopeful!
I am noticing a slow clearing of the discoloring and thickness. Feeling very hopeful that this protocol will be successful!
18 June 2026
Unprompted review
Reply from Lunavia
Hi Lori,
Thank you so much for the 5-star review! We completely understand how exhausting it can be to deal with stubborn nail issues, so seeing that slow, steady clearing of both the discoloration and the thickness is an incredibly exciting milestone. Feeling hopeful is half the battle, and we are right there celebrating this progress with you!
We confidently assure you that this gradual improvement is exactly how real, lasting healing happens. Since nails grow slowly from the root, your patience and dedication to the protocol are clearly paying off, and we are fully confident that your continued consistency will lead to the total success you're aiming for.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
Mori was helpful
18 June 2026
Unprompted review
Reply from Lunavia
Hi Chiwai,
Thank you so much for the 5-star review! We know that starting a new treatment journey can sometimes come with a lot of questions, so having a dedicated person to guide you makes all the difference. We are absolutely thrilled to hear that Mori was so helpful to you.
We confidently assure you that providing this level of transparent, supportive human connection is exactly who we are. We are fully committed to backing you up every single step of the way!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
Seeing better nail color
11 June 2026
Unprompted review
Reply from Lunavia
Hi Mike,
Thank you so much for the 5-star review! Dealing with stubborn nail discoloration can be incredibly frustrating, so noticing a better, healthier nail color is a fantastic early win.
We confidently assure you that this improvement means the product is doing exactly what it's supposed to do. As you keep up with your daily routine, that healthy color will continue to take over and clear out the old damage. We are fully backing you on this journey!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
Mori is very polite and professional
Mori is very polite and professional. She always ask how I'm doing and if I have any specific questions for the treatment.
18 June 2026
Unprompted review
Reply from Lunavia
Hi Darrin,
Thank you so much for the 5-star review! We know that navigating a treatment journey can sometimes feel like a lonely or overwhelming process, so having a dedicated person genuinely check in on you makes all the difference. We are absolutely thrilled to hear that Mori has been so polite, professional, and consistently attentive to your specific questions.
We confidently assure you that providing this level of transparent, deeply human support is exactly who we are—you are never just an order number to us. We are right here with you every single step of the way!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
I have been using Lunavia for 12 weeks…
I have been using Lunavia for 12 weeks . I see aa big difference. The thickness as gone away and new growth that is clear is coming up from the bed of the nail. I recommend to my husband and he just started using after seeing my results so far.
18 June 2026
Unprompted review
Reply from Lunavia
Hi Nancy,
Thank you so much for the 5-star review! We completely understand how stubborn and frustrating nail issues can be, so celebrating your 12-week milestone with you is incredibly exciting. Seeing the thickness completely vanish and watching that clear, beautiful new growth emerge from the nail bed is a massive win!
We confidently assure you that your incredible consistency is exactly what unlocked these results. It is the ultimate compliment that your husband started his own journey after seeing your success, and we are fully committed to providing you both with the same transparent, dedicated support every step of the way.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
Reply from Lunavia
Hi there,
Thank you so much for the 5-star review! We know that taking a chance on a new product requires a leap of faith, so hearing that you find it to be a great product truly means a lot to us.
We confidently assure you that we are fully committed to your satisfaction and success, and we'll be right here to support you every single step of the way.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
The ideal consultant
Mori was patient getting me to answer her texts. She was not pushy or fake friendly. She listened to my toe problems and offered guidance to go with the written instructions I received. She answered my questions and had me send pictures. Then we discussed them. She didn’t promise instant results, but encouraged me to continue patiently and told me to text anytime I had issues. She even remembered our last conversation!! I’m so glad she is my consultant! The little sanding tool works well and I like the herbal smell of the cream and shoe spray.
17 June 2026
Unprompted review
Reply from Lunavia
Hi Barbara,
Thank you so much for the 5-star review! Dealing with persistent toe problems can feel incredibly vulnerable and exhausting, so finding someone who genuinely listens without being pushy or "fake friendly" makes all the difference in the world. We are absolutely thrilled that Mori provided the patient, honest guidance you deserved, reviewed your pictures so thoroughly, and even remembered your last conversation!
We confidently assure you that we don't believe in empty promises of instant fixes—combining real, personalized human support with consistent care is exactly how true results happen. We are so glad you are loving the sanding tool, herbal cream, and shoe spray, and that Mori is right there by your side!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
Francine is so supportive and very…
Francine is so supportive and very friendly on explaining the protocol and taking the time to share with me my progress from the beginning up to now. 😁
17 June 2026
Unprompted review
Reply from Lunavia
Hi Christine,
Thank you so much for the 5-star review! We know that staying committed to a treatment routine can feel overwhelming at times, so having someone walk alongside you makes all the difference. We are incredibly glad to hear that Francine has been so supportive, friendly, and dedicated to celebrating your progress with you from the very beginning.
We confidently assure you that our team is fully committed to giving you that transparent, human connection every single step of the way—you are a vital part of our family, never just an order number. We're so excited to keep seeing your progress!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
easy to apply
easy to apply. I am appying it twice a day after soaking my toenails and letting them dry but still be soft.
No visable results yet but I have had toenail fungus on oll ten toes for over 35 years. Ready to order 6 more pens as I just started using my fourth with 2 left. Hoping to see results during or after my second batch of 6 pens
17 June 2026
Unprompted review
Reply from Lunavia
Hi Jim,
Thank you for sharing your 4-star review! We completely understand how exhausting it is to battle toenail fungus across all ten toes for over 35 years—that is an incredibly long and frustrating journey, and we deeply respect your resilience. Your routine of soaking, drying, and applying twice a day is absolutely perfect and shows immense dedication.
We confidently assure you that stubborn, decades-old fungus takes real time to clear, as the old, damaged nail layers must slowly grow out completely from the root. Your patience is your greatest superpower here, and we are fully backing you as you move into your next batch of pens.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
It works and the customer support that…
It works and the customer support that is provided.
17 June 2026
Unprompted review
Reply from Lunavia
Hi Wendy,
Thank you so much for sharing your 4-star review! We know that committing to a new routine can feel like a bit of a gamble at first, so we are incredibly glad to hear that the product is working well for you and that you've felt supported along the way.
We confidently assure you that our team is fully dedicated to standing right beside you with genuine, human support through your entire care journey. Your success is our top priority!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
Mori was very competent in explaining…
Mori was very competent in explaining things to me.
17 June 2026
Unprompted review
Reply from Lunavia
Hi Mike,
Thank you so much for the 5-star review! We know that starting a new routine can bring up a lot of questions, and it can feel overwhelming to navigate them all without clear guidance. We are incredibly glad to hear that Mori was able to step in and explain everything to you with the competence you deserved.
We confidently assure you that our team is fully committed to giving you that transparent, human support every single step of the way—you are never just an order number to us.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
This is a GREAT product!
This is a GREAT product - it has worked as stated, consistent use vetted the result i needed over time; so glad I found this, my toes haven't looked this good in years!
16 June 2026
Unprompted review
Reply from Lunavia
Hi Laurie,
Thank you so much for the 5-star review! We completely understand how exhausting and frustrating it can be to deal with stubborn toe issues for years, which is why hearing that your toes haven't looked this good in years brings a massive smile to our faces.
We confidently assure you that your incredible dedication and consistent daily use are the ultimate keys that vetted those amazing results. You did the hard work, and we are so incredibly glad you found us!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
If the company requires purchase of a…
If the company requires purchase of a complete package, that needs to be up front in ads. Mori was clear in explaining the reason but pushed the whole package including multiple months. This is something I can't do financially
17 June 2026
Unprompted review
Reply from Lunavia
Hi there,
Thank you for sharing your 4-star review and your honest feedback. We completely understand how stressful and frustrating it can feel to be presented with multi-month packages that simply do not align with your personal budget right now, and we appreciate your transparency.
We confidently assure you that while Mori was sharing our full care protocol to ensure long-term success against stubborn fungus, we never want our customers to feel pressured or financially strained. Your feedback about making package requirements clearer in our advertisements is incredibly valuable, and we are taking it to heart to improve our communication moving forward.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth, comfortable experience with us.
Best regards,
Nicky
LunaVia Customer Care Team
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