Lunavia Reviews 675

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 631 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness, with many reporting significant improvements and successful results even after trying numerous other solutions. The quality of the product is consistently highlighted, with people noting its ease of use and quick-drying properties, making it simple to incorporate into daily routines. Reviewers also commend the staff for their professionalism, knowledge, and helpfulness, often mentioning personalized guidance and support throughout their journey. The customer service is frequently described as exceptional, with many appreciating the prompt responses and detailed explanations provided by representatives. However, some reviewers were not happy with the product's efficacy, stating they saw no improvement or that it did not work for them. A few other people also felt that the customer service was unhelpful or that there were issues with billing and unclear subscription terms.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction that they have... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, knowledge, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The phone call with Joice was extremely helpful, taking me step by step through the process to improve and to eliminate the toe fungus that has been an embarrassment for year gone by. She i... See more

Company replied

Rated 5 out of 5 stars

First and most important I have seen improvement for the first time with any over the counter product. The customer service really shocked me though. I contacted them and within hours received a respo... See more

Company replied

Rated 5 out of 5 stars

My experience with this product was totally amazing all was need was patience, following directions. Im one of the ones that'll keep it all the way 💯 meaning im gonna tell that whole truth , nothin... See more

Company replied

Rated 5 out of 5 stars

Most businesses in this line of work focus on the products sold by the company rather than the clients who are seeking answers to their needs. Aiza gave a thorough presentation that integrated the pr... See more

Company replied


Company details

Written by the company

At Lunavia, we are dedicated to providing high-quality solutions for skincare with your comfort and care in mind. Our mission is to combine trusted ingredients with innovative application methods to support skin hygiene and help you feel confident every step of the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

675 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

it looks like its working ,i didn't…

it looks like its working ,i didn't like that they shipped more so quickly , i keep it but have enough for 2 years

20 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Michael,

Thank you for sharing your feedback with us! We are incredibly glad to hear that the product is working well for you, but we completely understand the frustration of receiving your next shipment way too quickly—especially when you already have plenty to last you!

We confidently assure you that we want you to receive your orders exactly when you actually need them, not before. We can easily adjust, pause, or delay your upcoming shipments so you can comfortably use what you have without feeling overwhelmed by extra stock.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 4 out of 5 stars

My nails are definitely getting better

My nails are definitely getting better, I just want to make sure I stick with it so it stays this way.

20 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Chris,

Thank you so much for sharing your progress with us! We are absolutely thrilled to hear that your nails are definitely getting better. We completely understand the desire to protect the progress you’ve made and make sure things stay on the right track—it takes hard work to get those healthy nails back!

We confidently assure you that staying dedicated to your daily routine is the ultimate key to keeping them looking great. You are doing fantastic, and we are fully backing you as you finish this journey!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 4 out of 5 stars

Quality product

Quality product, affordable and it worked well for me.

20 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Jeffery,

Thank you so much for taking the time to share your experience with us. We are absolutely thrilled to hear that our product worked so well for you, and we appreciate you highlighting its quality and affordability! We completely understand how satisfying it is to invest in something that delivers exactly on its promise without breaking the bank.

We confidently assure you that we will continue to maintain the high standards and accessible pricing you deserve. Your success is exactly why we do what we do!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you keep having a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 2 out of 5 stars

Really don’t see much improvement

Really don’t see much improvement. I thought I bought.six months supply of pens, but I am only finishing my first month and I’m using a second pen. I am giving it a chance and we will see what happens

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Darleen,

Thank you for taking the time to share your feedback and for giving Lunavia a chance.

We wanted to address one point regarding the supply. The Lunavia Antifungal Treatment Pen is designed to be applied twice daily, and under typical use, one pen generally lasts about 1 to 2 weeks. Based on your review, being on your second pen after approximately one month is within the expected range for many customers.

We also understand your desire to see more noticeable improvement. Healthy nail growth takes time, and many customers continue using their supply consistently as they monitor their progress over the months ahead.

We appreciate your patience and your willingness to continue with the treatment. If you ever have questions about application, usage, or your order, please feel free to reach out to us at wecare@mylunavia.com, our team is always happy to help!

Thank you again for sharing your experience, and we look forward to hearing how things progress for you.

Warm regards,

Alejandra
Lunavia Customer Care Team

Rated 5 out of 5 stars

Working really well

The product is working well. They provided excellent customer service and education on the product.

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Orlando,

Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that the product is working well for you and that you enjoyed our customer service and product education. We completely understand how important it is to not just use a product, but to truly understand how it works to get the absolute best results.

We confidently assure you that we will always maintain this level of support and guidance throughout your entire healing journey. Your success is our top priority!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Cancellation Help Needed. I contacted them because I received a…

I contacted them because I received a confirmation that an order was about to ship and I had not intentionally enrolled in a subscription. I was directed what to do to cancel the order and subscription immediately, ( I did exactly that within minutes). However, the order was delivered and I did not want it. Again my request for help was answered very timely. I think all issues are now resolved and I appreciate the hassle free help.

9 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi there,

Thank you so much for sharing your experience with us. We are incredibly glad to hear that our team provided timely, hassle-free help to get everything resolved, but we deeply apologize for the initial confusion surrounding the unintended subscription and the fact that the package still arrived after you cancelled. We completely validate how frustrating it is to deal with an unwanted delivery when you did everything right on your end.

Please rest assured that we are constantly refining our shipping and cancellation timing so that a situation like this doesn't happen again. We truly appreciate your patience and your kind words about our support team.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Like the fact that this is a simple…

Like the fact that this is a simple routine just twice a day.

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Sarah,

Thank you so much for sharing your feedback with us! We are absolutely thrilled to hear that you appreciate the simplicity of applying the formula just twice a day. We completely understand how exhausting it can be to keep up with complicated healthcare regimens, and we always aim to make self-care as effortless and manageable as possible for your daily life.

We confidently assure you that keeping the routine simple doesn't mean cutting corners on strength—consistency twice a day is the ultimate secret to getting those healthy results!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

My fungus on both of my big toes is…

My fungus on both of my big toes is gradually clearing up, First product that has worked for me

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Kathy,

Thank you so much for sharing this wonderful milestone with us! We are absolutely thrilled to hear that the fungus on both of your big toes is gradually clearing up. We completely understand how incredibly frustrating it is to try product after product with no luck, and we validate how rewarding it feels to finally find something that actually works for you.

We confidently assure you that this gradual clearing is proof that your consistency is paying off. Keep up the amazing work—your healthy, clear nails are well on their way!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Charm was charming!

Charm was wonderful, patient, knowledgeable about the products, professional and lived up to her name as charming.

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Dale,

Thank you so much for taking the time to share this wonderful review! We are absolutely thrilled to hear that Charm was patient, professional, knowledgeable, and truly lived up to her name by being so charming. We completely understand how refreshing it is to have an easy, supportive conversation when learning about new products.

We confidently assure you that we strive to bring that exact level of care and expertise to every interaction. Charm will be so delighted to hear your kind words!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 4 out of 5 stars

Subscription and Order

After I realized that I was charged for a subscription plan, which I didn’t know, everything went pretty smoothly. I did have to call the number several times to get my order cancelled.

16 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Patricia,

Thank you for sharing your experience with us. We are incredibly glad to hear that everything went smoothly afterward, but we deeply apologize for the initial surprise of an accidental subscription and the hassle of having to call us several times just to get it cancelled. We completely validate how frustrating that process must have been, and we give the utmost importance to transparency and accountability.

Please rest assured that we are taking your feedback directly to our team to make our ordering and support process even smoother and more transparent for everyone.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Special thanks to Junie w Lunavia who…

Special thanks to Junie w Lunavia who was most helpful. I truly appreciate your help with selecting a good packet for me. You seem most genuine & truly cares about us real people.

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Tomasita,

Thank you so much for this beautiful review! We are absolutely thrilled to hear that Junie provided such helpful, genuine, and compassionate care while choosing the perfect package for you. We completely understand how rare and refreshing it feels to connect with a real human who truly listens and cares, and your kind words mean the world to us.

We confidently assure you that our entire team shares Junie’s commitment to supporting real people with real care. We are fully backing you on this wellness journey!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Lunavia Treatment Success

Mori has done an excellent job taking care of my needs and providing guidance. The first few weeks of treatment have already shown a lot of improvement.

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Rob,

Thank you so much for the 5-star rating and for sharing your great experience! I am absolutely thrilled to hear that you are already seeing a lot of improvement within just the first few weeks.

Nail recovery requires a lot of patience, so witnessing early progress is a fantastic milestone. We want to assure you that having the right guidance makes all the difference, and our team is fully committed to supporting you throughout your entire journey until you achieve the lasting, healthy results you're looking for. I will be sure to pass your wonderful compliment along to Mori!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

My toes are appearing to get better…

My toes are appearing to get better after 3 month of using the Lunavia pen. They have a long way to go, but I feel this will help in the VERY long run.

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Laura,

Thank you so much for the 5-star rating and for sharing your 3-month update! I want to genuinely acknowledge your patience and dedication. Dealing with stubborn nail issues is a true test of endurance, and realizing that it's a long journey shows you have exactly the right mindset. Seeing your toes start to clear up is a wonderful milestone!

We want to assure you that you are absolutely right—this is a long-term process because new, healthy nail growth takes time. Your commitment will pay off in the long run, and we are right here with you every step of the way to ensure your progress stays on track.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Mori was very helpful and supportive

Mori was very helpful and supportive. My toenail fungus has been problematic for about a year. I have been treating with Lunavia for about 6 weeks now and already see a big improvement. With Mori’s help, I am eager to continue my treatment (now with the full arsenal of tools). Thanks!

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Tiffany,

Thank you so much for the 5-star rating and for sharing your wonderful update! I am absolutely thrilled to hear that you are already seeing a big improvement after just six weeks, especially after dealing with this stubborn issue for a year.

It takes a lot of patience to tackle toenail fungus, and having the right tools makes all the difference. We want to assure you that equipping yourself with that "full arsenal" is exactly how you achieve lasting, healthy results. I will be sure to pass your beautiful feedback along to Mori, who will be delighted to know they helped guide you toward this breakthrough!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

I have faithful followed the advice you…

I have faithful followed the advice you provided including twice daily foot baths, cleaned all my shoes & sprayed after drying as well as spraying after use, soak socks, towels & sheets in vinegar solution before washing. While I believe I’m seeing progress, I am committed to continuing these suggestions.

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Joan,

Thank you so much for the 5-star rating and for sharing your incredible routine! I want to personally acknowledge the amazing dedication you've shown. Following through with twice-daily foot baths, sanitizing your shoes, and treating your laundry with a vinegar solution takes a lot of time and effort, and I truly admire your commitment.

Fungal recovery is a marathon, not a sprint, and it requires tackling the environment just as much as the nail itself. You are doing everything exactly right, and we want to assure you that this persistence is what leads to lasting, clear results. We are right here cheering you on as you continue to see that hard-earned progress!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth, successful experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Joice was very helpful and educational…

Joice was very helpful and educational with the products that I purchased and guiding with them and how I can help get my toes better!

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Marlen,

Thank you so much for the 5-star rating! I am absolutely thrilled to hear that Joice was able to provide such helpful and educational guidance on your new products.

Starting a new routine to get your toes healthy can feel a bit overwhelming, so we want to make sure you never have to guess about the next steps. We are completely committed to walking this path with you, and you can rest assured that our team is always here to support you until you see the clear, healthy results you're looking for. I'll be sure to share your lovely shout-out with Joice!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

My consultation call with Joyce was…

My consultation call with Joyce was very eye opening and informative. I came away knowing that they just don’t sell you a product and forget about you. They are right along with you on your journey to be healthy and fungus free!

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Londraies,

Thank you so much for the 5-star rating and for sharing your experience! I’m absolutely thrilled to hear that your consultation call with Joyce was eye-opening and informative.

You hit the nail on the head—we truly believe that providing a solution means walking alongside you, not just shipping a product and walking away. Dealing with stubborn nail fungus can feel lonely and frustrating, so we want you to feel fully supported every single step of the way until you are completely healthy and fungus-free. I will be sure to pass your kind words along to Joyce!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

My toes are getting better and looking…

My toes are getting better and looking good.

1 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi May,

Thank you so much for the 5-star rating! I am incredibly happy to hear that your toes are already looking better and getting healthier. Dealing with stubborn nail issues can be such a frustrating process, so seeing that visible improvement is a huge win!

We want to assure you that we are with you every step of the way as your nails continue to clear up. Consistency is everything, and it sounds like your dedication is really paying off.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re always here to help and ensure you have a smooth, successful experience with us!

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

It’s definitely starting to work.

It’s definitely starting to work.

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Lionel,

Thank you so much for taking the time to share your experience and for giving us a 5-star rating! We are absolutely thrilled to hear that you are happy with the results from your Lunavia journey. Hearing positive outcomes from our community is exactly what drives our team every day.

We always strive to keep things transparent and stress-free, so I'm glad we could ensure your experience went smoothly. Your trust means the world to us!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Easy application

Easy application. Im treating 10 nails for few weeks. On my 2nd pen and seeing results

19 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Steven,

Thank you so much for the 5-star review! Managing and treating all 10 nails at once can feel like a massive, exhausting undertaking, so we completely understand how important it is to have an application process that is quick and effortless. We deeply validate the patience and commitment it takes to stick with a routine like this daily.

We confidently assure you that moving onto your second pen and already seeing visible results means your consistency is completely paying off! It takes serious dedication to treat every single nail, and we are fully backing you as the formula continues to clear things up and restore your nails to total health.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
LunaVia Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look