The salesman visited our house and explained everything about the company and the relevant products available, even showing a few videos to make things clearer. He surveyed the staircase area and t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was our first purchase of a stair lift so I contacted MyMobilityUK. Within 24hrs Chris Hewson came and gave us a full description of everything. Lovely guy.He was excellent in explaining everything... See more
Company replied
We’ve had Steve Watson here today helping us with choosing a stairlift. We felt at ease from the moment Steve arrived, he was polite and helpful. He was very knowledgeable and was able to answer all o... See more
Company replied
Steve Watson called today only rang up this morning, my lift has broken down and needed a replacement, he was very polite and helpful, sorted out a reconditioned carriage so we are very pleased, save... See more
Company replied
Company details
- #47 of 71 best companies in Mobility equipment supplier
- #5 of 6 best companies in Lift Service
Written by the company
My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor. We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes: - A minimum 12-month warranty - Free survey and no-obligation quote - Professional installation by qualified engineers - 24/7 support for aftercare and servicing Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics. We also provide: - Stairlift removal and buyback services - Installation within days, not weeks - Flexible finance options, subject to eligibility Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do. 🌐 Learn more at mymobilityuk.co.uk 📞 Call us on 0800 129 9191 to speak to a friendly advisor
Our promise to you
Written by the company
- We’re committed to our customers!
- We have a longstanding commitment to treat every customer with respect, support, and kindness.
- Quality you can trust
- We provide reliable stairlifts, installed by professionals, with honest advice and transparent pricing.
- Here when you need us
- Our friendly team is available to answer questions and provide aftercare whenever you need it.
Our installation promise
Fast, professional fitting
Get your stairlift expertly installed within days of order confirmation.
Contact info
5 Roydsdale Way, BD4 6SE, Bradford, United Kingdom
- 0800 129 9191
- office@mymobilityuk.co.uk
- mymobilityuk.co.uk
Trusted Stairlifts, Great Value
4.7
Excellent
312 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Independence
Friendly advice given by first contact, all questions answered. Good price, and well installed, and careful instructions how to use.
6 July 2026
Reply from My Mobility UK
Thank you for your wonderful 5-star review, Merle. We're delighted to hear you found our team friendly and helpful, that all of your questions were answered, and that you were pleased with the installation and demonstration. We hope your stairlift continues to provide you with safe and reliable independence. Thank you for choosing My Mobility UK.
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. Dads really happy with his stair lift and it’s reassuring knowing his safe coming up and down the stairs now
6 July 2026
Reply from My Mobility UK
Thank you for your fantastic review. We're so pleased to hear your dad is happy with his stairlift and that it has given both him and your family added reassurance and peace of mind. It was our pleasure to help, and we wish him many years of safe and comfortable use.
Steve w called roubdvtoday he was…
Steve w called roubdvtoday he was extremely helpful and polite. We gave gone with us recommendations
Big thank-you Steve
4 July 2026
Reply from My Mobility UK
Thank you for your kind review, Anthony. We're delighted to hear Steve provided such a helpful and polite service and that you chose to proceed with his recommendation. We'll be sure to pass your thanks on to Steve. We look forward to completing your installation.
Helpful service
The two was extremely helpful and could answer any questions, or contact the office promptly for answers.
2 July 2026
Reply from My Mobility UK
Thank you for your kind review. We're delighted to hear our team was so helpful and able to answer your questions promptly. We really appreciate your feedback and thank you for choosing Affordable Stairlifts.
Our visit from a rep from my mobility
We were just making an enquiry about a stairlift which myself and my husband needed. Keith came, and we explained our needs with one. He told us from the beginning to the actual installation what to expect and assured us how Stanna were a credible company and the stairlift an excellent one
1 July 2026
Reply from My Mobility UK
Thank you for taking the time to leave us a 5-star review. We're pleased to hear our team were able to answer your questions and provide the information you needed. We really appreciate your feedback and thank you for choosing My Mobility UK.
Knowledge of salesman
Knowledge of salesman. Attention to detail. Generally good service.
1 July 2026
Reply from My Mobility UK
Thank you for your 5-star review. We're pleased to hear you were happy with the knowledge, attention to detail and service you received. Your feedback is greatly appreciated, and thank you for choosing My Mobility UK.
Response was very quick
Response was very quick, price was keen. Installation was carried out on time, stairs were left clean. Operation of lift was explained well. We are very pleased with the lift and the work done. Paper work has been slow in coming through and is our only criticism.
22 June 2026
Reply from My Mobility UK
Thank you for your kind review, Robert. We're delighted to hear you were pleased with the quick response, competitive price, timely installation and the care taken by our engineer. We also appreciate your comments regarding the paperwork and apologise for the delay. We'll take your feedback on board as we continue to improve our service. Thank you for choosing My Mobility UK, and we wish you many years of safe and reliable use of your stairlift.
Very helpful and friendly
The surveyor nick was very helpful and took his time explaining everything he answered all our questions and we didn't feel pressurised into making any quick decisions
30 June 2026
Reply from My Mobility UK
Thank you for your wonderful 5-star review. We're delighted to hear that Nick took the time to explain everything clearly, answered all of your questions, and ensured you never felt under any pressure. We believe choosing a stairlift is an important decision, so it's great to know you felt comfortable throughout the process. We'll be sure to pass your kind comments on to Nick. Thank you for choosing My Mobility UK.
Steve watson called today we are very…
Steve watson called today we are very happy and decided on a nearly new stanah, waiting for fitting very pleased
29 June 2026
Reply from My Mobility UK
Thank you Trevor for your fantastic 5-star review. We are delighted to hear that Steve was able to help you find the right solution and that you are pleased with your choice of h stairlift. We will pass your kind comments on to Steve and we look forward to completing your installation soon. Thank you for choosing My Mobility Stairlifts.
Reply from My Mobility UK
Thank you Joyce for your lovely 5-star feedback. We are really pleased to hear you were happy with the service provided and the value offered. We always aim to provide a friendly, professional service at a fair price. .
Bradley was very and polite extremely…
Bradley was very and polite extremely knowledgeable and helpful
29 June 2026
Unprompted review
Reply from My Mobility UK
Thank you Jeffrey for your 5-star review. We are delighted to hear that Bradley was polite, knowledgeable and helpful during your experience. We will be sure to pass your kind comments on to him.
Great experience
Great experience, everything explained nice and easy. Highly Recommended.
27 June 2026
Reply from My Mobility UK
Thank you Gary for your fantastic review. We are so pleased to hear everything was explained clearly and that you had a great experience with us. We really appreciate your recommendation and thank you for choosing My Mobility Stairlifts.
Bradley was so courteous a friendly and…
Bradley was so courteous a friendly and not at all pushy
25 June 2026
Unprompted review
Reply from My Mobility UK
Thank you Abby for your kind 5-star feedback. We are delighted to hear that Bradley provided such a friendly and helpful service. We pride ourselves on making sure our customers feel comfortable and supported throughout the process, and we will pass your lovely comments on to Bradley.
keith was very nice guy he explained…
keith was very nice guy he explained everything to use regarding the stair lift and how it works very pleased with the results
23 June 2026
Reply from My Mobility UK
Thank you Mr Jones for your 5-star review. We are pleased to hear that Keith explained everything clearly and helped you understand how your stairlift works. We will pass your kind comments on to Keith and thank you for choosing My Mobility Stairlifts.
Dissapointed
During initial visit a good range of options of both new and reconditioned stair lifts were offered. Advice given on best option for our circumstances and time frame. However instillation was not on day initially planned and when they arrived said that stair lift would not fit in space available without moving furniture despite sales rep measuring and taking photos during his visit.
Update - following a change of circumstances we have tried to contact the company but despite talking to customer services 4 times over 9 days are still waiting for them to get back to us as promised on each occasion.
15 June 2026
Reply from My Mobility UK
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We are pleased to hear that you found the initial survey helpful and that our representative was able to provide a range of options and advice based on your circumstances.
We are sorry that the installation date changed from the original planned appointment. We appreciate that this can be frustrating, and we always aim to keep disruption to a minimum.
Regarding the installation, our survey process is designed to identify the best stairlift solution for each individual staircase and property. Occasionally, when our installation team attends, they may identify practical considerations on the day that need to be addressed to ensure the stairlift can be installed safely and correctly. In this instance, this included the available space and the positioning of furniture.
We appreciate your comments regarding the communication between the survey and installation stages and will use this feedback to review our process.
If you would like to discuss this further, please feel free to call us and we would be happy to talk through your concerns and see how we can assist.
Everyone is sceptical of sales people…
Everyone is sceptical of sales people but Keith was genuinely sympathetic and understanding of my Wife’s situation. He went into great detail over the product he was recommending and did a detailed survey. I was happy to pay a refundable deposit based on Keith’s and the company’s apparent commitment to customer service and satisfaction.
22 June 2026
Reply from My Mobility UK
Thank you Scott for your fantastic feedback. We really appreciate your kind words about Keith. We understand that choosing a stairlift is an important decision, so it is great to hear that Keith took the time to listen, understand your situation and explain everything clearly without pressure. We will pass your comments on to him.
Excellent visit from Steve Watson.
22 June 2026
Reply from My Mobility UK
Thank you Kevin for your 5-star review. We are delighted to hear you had an excellent visit from Steve. We will make sure your feedback is shared with him. Thank you for choosing My Mobility Stairlifts.
Had a lovely friendly very attentive…
Had a lovely friendly very attentive guy called steve watson today. He has solved my issues and looking firward to my lift on friday
Thank you Steve
22 June 2026
Reply from My Mobility UK
Thank you David for your lovely review. We are so pleased to hear that Steve was able to help resolve your concerns and provide the support you needed. We will pass your kind words on to Steve and we look forward to helping you with your stairlift installation.
Steve Watson came out to visit us
Steve Watson came out to visit us. Very happy with this service. Was knowledgeable, polite and keen too answer all queries. Nothing seemed to much!
Would definitely recommend.
19 June 2026
Unprompted review
Reply from My Mobility UK
Thank you Keeley for your fantastic 5-star feedback. We are delighted to hear that Steve was knowledgeable, polite and took the time to answer all your questions. Providing a comfortable and informative experience is very important to us, and we really appreciate your recommendation.
We’ve had Steve Watson here today…
We’ve had Steve Watson here today helping us with choosing a stairlift. We felt at ease from the moment Steve arrived, he was polite and helpful. He was very knowledgeable and was able to answer all our questions. We’re happy with the guidance he gave us and have chosen to have a reconditioned stairlift at a price within our budget. Would definitely recommend My Mobility!
18 June 2026
Reply from My Mobility UK
Thank you Catherine for your wonderful review. We are so pleased to hear that Steve made you feel at ease and provided helpful guidance when choosing your stairlift. We understand how important it is to find the right option for your needs and budget, and we are delighted we could help. Thank you for recommending My Mobility Stairlifts.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.